international customer service specialist Jobs in Manama

international customer service specialist

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desktop support project coordinator

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technical support specialist

Jadara Training Centre

We are seeking a skilled and motivated IT Specialist to join our team at [MA GROUP].This position is open to Bahraini nationals only.The ideal candidate will be responsible for providing technical support, maintaining IT systems, and ensuring smooth day-to-day technology operations within the company.Key Responsibilities:<ul><li>Install, configure, and maintain hardware, software, and networks.</li></ul><ul><li>Provide technical support to employees (in person and remotely).</li></ul><ul><li>Troubleshoot system and network issues in a timely manner.</li></ul><ul><li>Ensure security through access controls, backups, and firewalls.</li></ul><ul><li>Monitor system performance and ensure efficiency.</li></ul><ul><li>Assist with IT projects, upgrades, and new implementations.</li></ul>Requirements:<ul><li>Bahraini nationality (required).</li></ul><ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li></ul><ul><li>Proven experience in IT support, system administration, or a similar role.</li></ul><ul><li>Knowledge of networking, security, and troubleshooting.</li></ul><ul><li>Strong problem-solving skills and attention to detail.</li></ul><ul><li>Good communication and teamwork skills.</li></ul>Job Type: Full-timePay: BD520.000 - BD850.000 per month

IT Specialist

Wajda International Technology Services

HELP DESK SpecialistJob Description<ul><li>Provide administrative support for Microsoft Windows Servers within the SIU &amp; PP Data Centre.</li><li>Manage and maintain Microsoft Domain Controller &amp; Exchange environments.</li><li>Administer Microsoft 365 services and user accounts.</li><li>Diagnose and troubleshoot server-related issues.</li><li>Oversee and manage server backup solutions.</li><li>Administer Traps Antivirus and ensure endpoint security.</li><li>Coordinate with local vendors for IT equipment procurement as needed.</li><li>Follow up with vendors to resolve hardware issues and ensure timely delivery and service level compliance.</li><li>Conduct regular assessments of server configurations, performance, and security posture.</li><li>Manage network devices, Routers and Switches.</li><li>Maintain and support Access Control Systems.</li><li>Manage and troubleshoot CCTV systems and IP cameras.</li><li>Configure and deploy servers as required.</li><li>Apply system updates, security patches, and service packs consistently.</li><li>Maintain licenses, and hardware warranty records.</li><li>Handle Exchange server configuration, monitor queue sizes, resource usage, Active Directory settings, DHCP,</li></ul>Domain Controller setups, and analyzing server logs.<ul><li>Maintain UPS systems for power continuity.</li><li>Identify and mitigate single points of failure within the infrastructure.</li></ul>Kingdom of Bahrain &#1575;&#1604;&#1600;&#1576;&#1600;&#1581;&#1600;&#1600;&#1600;&#1600;&#1585;&#1610;&#1600;&#1600;&#1606; &#1605;&#1600;&#1605;&#1600;&#1600;&#1604;&#1600;&#1603;&#1600;&#1600;&#1577;&#1575;&#1604;&#1606;&#1610;&#1600;&#1600;&#1600;&#1575;&#1576;&#1600;&#1600;&#1600;&#1577; &#1575;&#1604;&#1600;&#1600;&#1593;&#1600;&#1600;&#1575;&#1605;&#1600;&#1600;&#1600;&#1577; Prosecution Public<ul><li>Monitor system capacity and performance to preempt potential issues.</li><li>Verify proper operation of the tape library for data backup.</li><li>Ensure reliable configuration and operation of all IT hardware and software systems.</li><li>Keep internal IT infrastructure current and secure.</li><li>Install new systems and perform upgrades based on organizational needs.</li><li>Maintain up-to-date network security measures including antivirus, firewalls, and patch management.</li><li>Oversee data storage solutions and implement reliable backup and recovery procedures.</li><li>Maintain uninterrupted operations of all SIU servers, routers, switches, and IP telephony systems.</li><li>Handle daily end-user support requests and technical issues.</li><li>Ensure continuous functionality of the NVR system and IP cameras.</li><li>Troubleshoot and maintain network equipment and connected peripherals.</li><li>Apply the latest security and firmware updates.</li><li>Monitor server logs and responds proactively to performance issues.</li><li>Set up and manage user accounts within Active Directory.</li><li>Troubleshoot hardware and software problems, prioritize incidents, and document resolutions.</li><li>Manage and support file server shares and access permissions.</li><li>Perform administrative tasks such as user and group management, security policy enforcement, group policy</li></ul>management, print services, and monitoring system logs.<ul><li>Monitor the health of data center infrastructure using monitoring tools and address hardware issues</li></ul>promptly; assist with server provisioning and maintenance.<ul><li>Support internal infrastructure, including desktops, laptops, servers, printers, firewalls, phones, and ensure</li></ul>proper functioning of internet, intranet, LANs, WANs, and network segments.<ul><li>Conduct routine system audits, including regular backups and security reviews.</li></ul>Job Type: Full-time

Help Desk Specialist

Computer World S.P.C.

Job Title: L2 Support Technician.Location: Bahrain - Locally Available Candidates only.Availability: Immediate Joiners Preferred.We are seeking a skilled and detail-oriented &quot;L2 Support Technician&quot; to join our technical support team. The ideal candidate must have 1&ndash;2 years of hands-on experience in component-level repairs of desktops, laptops, printers, scanners, TVs, and other digital/electronic devices.&#9726; Key Responsibilities:-Perform component-level repairs of desktops, laptops, printers, scanners, TVs, and other digital/electronic devices.- Diagnose and resolve hardware and software issues efficiently.- Provide L2 technical support for issues escalated from the L1 support team.- Install, configure, and troubleshoot Windows operating systems (Windows 10, 11, etc.).- Conduct regular maintenance and system upgrades to ensure optimal device performance.&#9726; Qualifications:- Bachelor&rsquo;s degree in computer science, Information Technology, or a related field.Job Types: Full-time, Contract Contract length: 12 monthsPay: BD500.000 per monthExperience:<ul><li> component-level repairs of desktops, laptops, etc..: 1 year (Required)</li></ul>

L2 Support Technician

ZAK Solutions for Computer systems

<ul><li>Overview</li></ul>We are seeking a skilled IT Technician to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the smooth operation for our Client infrastructure. This role requires a strong understanding of computer systems, networking, and customer service to effectively assist users with their technical issues.Responsibilities &amp; Tasks &#10146; Experienced in Troubleshooting of hardware and software for PCs &amp; Peripherals&#10146; preparing PC&rsquo;s/Laptops for Fresh installation of OS and other applications&#10146; Install and configure Network devices such as Printers, Scanners, Barcode devices in the network&#10146; Experienced in Migration/Upgrade of Microsoft Windows and Microsoft Office&#10146; Proficiency in Backup and Restore mechanisms as required by users&#10146;Maintain and troubleshoot computer hardware, Software and network related problems&#10146; Configuration and fine&#8208;tuning of existing applications on PCs&#10146; Ability to learn about new applications and software&rsquo;s&#10146; Hardware peripherals upgrades and replacements&#10146; Fine tuning the Hardware performance using Firmware updates&#10146; Strong communication skills for handling user calls&#10146; Good written skills for logging in Incident and updating the troubleshooting logs&#10146; Ability to identify the issue on the call and solve it remotely&#10146;Hardworking and capable of working under pressured deadline&#10146;Managing and Troubleshooting Microsoft Office 365 Application&#10146;Co-ordination with Helpdesk to resolve the all the LAN users&rsquo; issues on priority basis.&#10146;Support users via phone, email and remote desktop tools (AnyDesk, ManageEngine. est.).-Location &ndash; BahrainExperience :- 3+ years of relevant work experience.Education - Bachelor Degree in IT or Related field,additional IT certifications will be added valueCandidates available locally in Bahrain shall be preferred.Candidate should have valid Bahraini Driving LicensesJob Types: Full-time, ContractJob Types: Full-time, Contract Contract length: 12 monthsPay: BD250.000 - BD350.000 per monthAbility to commute/relocate:<ul><li>Manama: Reliably commute or planning to relocate before starting work (Required)</li></ul>

IT Technician

VAM SYSTEMS

<div>Job Description 
VAM Systems is currently looking for Helpdesk Technicians for our Bahrain operations with the following skillsets &amp; terms and conditions: 
Required Skills:
<ul><li>Technicians that can support and solve IT issues remotely and on site</li><li>
Must be Fluent in Arab and English.</li></ul>
Terms and conditions
Joining time frame: (15 - 30 days)</div>

IT Help Desk Support

Nordic Holdings

Willing to work immediatelyIT Systems &amp; Innovation SpecialistLocation: Manama, BahrainPosition Type: Full-TimeAbout UsWe are a leading hospitality company committed to providing exceptional guest experiences. Our commitment to excellence extends to our IT infrastructure, ensuring seamless and secure network operations across our hotel properties.Job SummaryWe are seeking an IT Systems &amp; Innovation Specialist to oversee and support the company&rsquo;s technology platforms, ensure optimal utilization by all staff (particularly HODs and Managers), and lead the integration of AI-powered solutions into daily operations. This role combines technical expertise with a proactive drive to help the organization leverage systems and AI for maximum efficiency and business value.Key Responsibilities<ul><li>Manage, monitor, and maintain core hospitality and corporate systems, ensuring reliability, performance, and security.</li><li>Act as a systems supervisor to ensure staff especially HODs and Managers fully utilize the available functions and features.</li><li>Provide training, guidance, and support to improve system adoption and usage.</li><li>Maintain documentation of system architecture, procedures, and best practices.</li><li>Identify opportunities to embed AI tools and automation across departments to improve workflows, reporting, and decision-making.</li><li>Implement and manage AI-driven solutions, including ChatGPT, LLM-based tools, and AI agents.</li><li>Partner with stakeholders to design and deploy practical AI applications in hospitality and real estate operations.</li><li>Oversee and guide the IT support team (currently 2 IT Assistants) responsible for day-to-day network operations, troubleshooting, and maintenance.</li><li>Ensure best practices in the design, configuration, and monitoring of LAN, WAN, WLAN, and firewall systems.</li><li>Provide direction and escalation support for complex issues, while empowering the team to execute operational tasks.</li><li>Maintain high standards of network performance, security, and reliability across all properties.</li><li>Review and validate network documentation, procedures, and incident reports prepared by the team.</li><li>Ensure all systems adhere to industry standards and regulatory requirements.</li></ul><ul><li>Oversee the installation and maintenance of high-density Wi-Fi solutions, ensuring robust and seamless internet access for guests and staff.</li></ul><ul><li>Collaborate with vendors and internal teams to integrate and support hotel-specific systems, including Property Management Systems (Opera Cloud PMS), Point of Sale (POS)(Symphony Cloud) systems, and other hospitality applications (FMC Material Control).</li></ul><ul><li>Configure and manage firewalls to protect network integrity, implementing security policies to safeguard sensitive data and prevent unauthorized access.</li></ul><ul><li>Utilize network monitoring tools to proactively identify and resolve issues, ensuring minimal downtime and optimal performance.</li></ul><ul><li>Maintain comprehensive network documentation, including configurations, procedures, and incident reports.</li></ul><ul><li>Ensure all network systems adhere to industry standards and regulatory requirements, implementing best practices for network security and performance.</li></ul>Qualifications<ul><li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li></ul><ul><li>Minimum of 2 years of experience in network engineering is preferred, preferably within the hospitality industry. Interns &amp; Fresh Graduates will be considered.</li></ul><ul><li>Professional certifications such as Cisco Certified Network Associate (CCNA), or equivalent are highly desirable.</li></ul>Technical Skills<ul><li>Proficiency in configuring and managing network devices, including routers, switches, and access points.</li></ul><ul><li>In-depth knowledge of Wi-Fi standards (802.11 b/g/n/ac) and experience with high-density Wi-Fi deployments.</li></ul><ul><li>Familiarity with hotel management systems and their network requirements.</li></ul><ul><li>Experience with firewall platforms such as Cisco ASA, Palo Alto, or Juniper.</li></ul><ul><li>Strong understanding of network security principles and practices.</li></ul>Soft Skills<ul><li>Excellent problem-solving and analytical abilities.</li></ul><ul><li>Strong communication skills, with the ability to collaborate effectively with cross-functional teams.</li></ul><ul><li>Ability to manage multiple projects and prioritize tasks in a fast-paced environment.</li></ul>Benefits<ul><li>Competitive salary and performance-based incentives.</li></ul><ul><li>Comprehensive health and wellness benefits.</li></ul><ul><li>Opportunities for professional development and career advancement.</li></ul><ul><li>Employee discounts on accommodations and services.</li></ul>Application ProcessIT Systems &amp; Innovation SpecialistJob Type: Full-time

IT INNOVATION&SPECIALIST

Corps Solutions

<div><div>Systems, Voice, and Network Specialist</div> 
<div>
</div><div>The Network, Voice and Routing Specialist is responsible for configuring, managing, and troubleshooting enterprise-level network infrastructure with a focus on voice gateways and Cisco-based routing and switching technologies. The engineer will implement advanced Quality of Service (QoS) and multicast solutions to ensure reliable and high-performance communication networks. This position plays a critical role in maintaining seamless connectivity, optimizing network performance, and documenting all technical procedures and configurations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul><li>Configure, manage, and optimize voice gateways to support reliable enterprise communication.</li>
<li>Design, implement, and troubleshoot end-to-end Quality of Service (QoS) and multicast solutions to improve data and voice performance across the network.</li>
<li>Operate and maintain Cisco IOS-based routers from the ASR 1000, 3900, 3800, and 2800 series.</li>
<li>Manage and troubleshoot Cisco IOS-based switches from the 6500, 4500, and 3750 families.</li>
<li>Provide comprehensive technical documentation for network configurations, standard procedures, and troubleshooting workflows.</li>
<li>Conduct regular network diagnostics and performance tuning to ensure uninterrupted operations.</li>
<li>Collaborate with other IT teams to ensure smooth system integration and issue resolution.</li>
</ul>
EDUCATION
<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Systems, Network Engineering, or a related field.</li>
<li>Relevant certifications may be substituted in lieu of formal education.</li>
</ul>
EXPERIENCE
<ul><li>Minimum of 5 years of hands-on experience managing Cisco-based network infrastructures.</li>
<li>Demonstrated experience with voice gateway configuration and support.</li>
<li>Proven expertise in implementing QoS and multicast technologies in complex networks.</li>
<li>Strong experience with Cisco IOS on routers and switches across multiple platforms.</li>
<li>Experience with network documentation and operational procedures.</li>
</ul>
CORE SKILLS/COMPETENCIES
<ul><li>Deep understanding of voice networking, QoS, and multicast protocols.</li>
<li>Advanced skills in network troubleshooting and problem resolution.</li>
<li>Strong working knowledge of Cisco IOS environments.</li>
<li>Excellent technical writing and documentation abilities.</li>
<li>Strong analytical thinking and collaborative problem-solving skills.</li>
<li>Effective verbal and written communication abilities.</li>
</ul>
WORKING CONDITIONS
<ul> <li>Periodic travel to operational sites and regional facilities.</li>
</ul>
SPECIAL POSITION NOTATIONS
<ul><li>Cisco Certified Network Professional (CCNP) or equivalent is preferred.</li>
<li>Cisco Certified Network Associate (CCNA) is required.</li>
<li>CompTIA Security+ or CISSP (required for IAT Level II compliance under</li>
<li>DoD 8570) .</li>
<li>Experience with Cisco Unified Communications Manager (CUCM) and Cisco Voice Gateway protocols (H.323, SIP, MGCP).</li>
<li>Proficiency with network management and monitoring tools (e.g., SolarWinds, Wireshark).</li>
<li>Familiarity with DoD STIGs and cybersecurity best practices.</li>
<li>Experience with Layer 2/3 switching and routing protocols (BGP, OSPF, EIGRP).</li>
<li>Experience with virtualization technologies including VMware or Hyper-V is preferred.</li>
<li>Qualification as an authorized company driver is required. All authorized company drivers must have a valid driver&rsquo;s license, current automobile insurance, and a driving record that is acceptable to the company&rsquo;s auto insurance provider.</li>
</ul>
SECURITY CLEARANCE
<ul><li>A Top Secret clearance is required for this position, higher is preferred.</li>
</ul>
This position description outlines the general responsibilities and requirements for the stated position and in no way is an exhaustive list. The company maintains the right to assign or reassign responsibilities to this position at any time.</div></div>

Systems, Voice, and Network Specialist

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