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technical support specialist

Zain

<div>About the Role<p><br>
The B2B Technical Support Specialist will play a crucial role in ensuring the satisfaction of our enterprise customers and maintaining strong relationships by actively managing all aspects related to post-sales support for our B2B services and products. This role will involve proactive monitoring, incident handling, and maintaining robust customer relationships to guarantee satisfaction with our offerings.</p>
What We Need From You<ul><li><p><br>
Serve as the central point of communication for enterprise customers and internal stakeholders, addressing post-sales support inquiries promptly and professionally.
</p></li><li><p>Foster and maintain strong relationships with enterprise customers, ensuring their satisfaction with the offered B2B services and products.
</p></li><li><p>Handle all post-sales activities specific to B2B services, including troubleshooting, problem resolution, incident reporting, issue tracking, fault restoration, and handling customer complaints.
</p></li><li><p>Provide comprehensive support for the entire B2B product portfolio, including Dedicated Internet Access, Local and Global MPLS, Ethernet to the Business, Fixed Voice, Security Products, SD-WAN, and Wi-Fi Solutions.
</p></li><li><p>Implement 24/7/365 monitoring of systems to proactively identify potential issues and ensure network health for enterprise customers.
</p></li><li><p>Take the lead in restoring faults whenever possible, minimizing downtime for enterprise customers.
</p></li><li><p>Effectively communicate work activities, updates, and resolutions to all relevant stakeholders.
</p></li><li><p>Implement and uphold quality standards for all B2B services and products, ensuring compliance with service level agreements (SLAs) and enterprise customer expectations.
</p></li><li><p>Conduct regular assessments and audits to ensure compliance with SLAs and quality standards specific to B2B services.</p></li><li><p>
Develop new processes and coordinate interdepartmentally to fill any gaps in B2B service delivery.
</p></li><li><p>Conduct awareness workshops for change processes and compliance tailored for B2B customers.
</p></li><li><p>Maintain a history log for all events and activities related to enterprise customers.
</p></li><li><p>Perform all other related duties as assigned by the department.</p></li></ul>
Skills and Knowledge<ul><li><p><br>
Strong knowledge of the telecommunications products and services listed, with expertise in troubleshooting and problem resolution.
</p></li><li><p>Excellent communication and interpersonal skills</p></li></ul>
Qualifications and Experience<ul><li><p><br>
Bachelor's degree in a relevant field (e.g., Telecommunications, Information Technology).
</p></li><li><p>Minimum 3-5 years of proven experience in a B2B customer support or technical support role, preferably within the telecommunications industry.</p></li></ul></div>

B2B Technical Support Specialist

Silver Steps Management

<p>We are looking for an IT &amp; Digital Support Specialist to join our team. The ideal candidate will be responsible for maintaining and supporting computer systems and networks, managing the organization&rsquo;s website and social media platforms, and enhancing our digital presence. A strong understanding of AI technologies and their practical application is essential. This role is vital in ensuring smooth digital operations and alignment with the organization&rsquo;s goals.</p><p><b>Main Responsibilities:</b></p><p>Install, configure, and maintain computers, printers, and network systems</p><p>Install and update operating systems and software as needed</p><p>Provide timely technical support and resolve IT issues for staff</p><p>Monitor system performance and ensure uninterrupted business operations</p><p>Manage and maintain the organization&rsquo;s website (primarily WordPress)</p><p>Plan, develop, and execute digital advertising and marketing campaigns</p><p>Create, schedule, and publish content across social media platforms</p><p>Respond to social media messages and comments, and upload media (images/videos)</p><p>Enhance and maintain a professional and certified digital presence</p><p>Perform regular data backups and maintain digital security measures</p><p>Demonstrate knowledge of operating systems, networking, and IT troubleshooting</p><p>Possess basic design skills (preferably using Canva or Photoshop)</p><p>Utilize AI tools effectively for digital content and IT optimization</p><p><b>Requirements:</b></p><p>Minimum of 2 years of hands-on experience in IT or a related digital support role</p><p>Certification and formal training in AI technologies (required)</p><p>If interested, please apply.</p><p>Job Type: Full-time</p>

IT & Digital Support Specialist

Leidos

<div><p><b>Description</b><br>
</p><br>
<br>
Leidos is seeking an <b>Outside/Inside Plant (OSP/ISP) Support Specialist </b>to support military communications on our MARCENT program in<b> Bahrain.</b> This role requires expertise in <b>technical documentation, system installation, and communications infrastructure design,</b> ensuring optimal and efficient utilization of communications facilities.<br>
<br>
<b>The anticipated start date for this position is June 2026.</b><p></p><p><b><br>
Key Responsibilities:</b></p><ul><li>
Accurately <b>document installation processes, configurations, and system setups</b> for cybersecurity and communications systems.</li><li>
Ensure <b>labor category qualifications </b>are met through formal certification or equivalent work experience.</li><li>
Plan and prepare<b> installation drawings </b>for new lines while overseeing <b>removal or reorganization </b>of existing overhead or underground cables, conduits, and communications infrastructure.</li><li>
Optimize and enhance <b>communications facilities </b>to improve operational efficiency.</li><li>
Install and configure <b>telephony systems</b>, ensuring seamless connectivity and functionality.</li></ul><p></p><p><b>
Basic Qualifications:</b></p><ul><li><b>
Bachelor&rsquo;s degree</b> with <b>2+</b><b> y</b><b>ears</b> of relevant experience. Additional trainings, certifications, or experience may be considered in lieu of a degree.</li><li><b>
Active Secret clearance.</b></li><li><b>
Experience in phone installation,</b> including setup and configuration of telephony systems.</li><li><b>
Current U.S. passport</b> with the ability to live and work in an <b>austere environment.</b></li></ul><p></p><p><b>
Preferred Qualifications:</b></p><ul><li>
4+ years of experience in a <b>military environment.</b></li><li>
Bachelor&rsquo;s degree with 4 years of relevant work experience.</li></ul><p><br>
Join the Leidos MARCENT team in Bahrain, contributing to mission-critical cybersecurity and communications operations. If you&rsquo;re ready for a dynamic, high-impact role, apply today!</p><p></p><p>
EIO2024</p><p></p><p>
Come break things (in a good way). Then build them smarter.</p><p></p><p>
We're the tech company everyone calls when things get weird. We don&rsquo;t wear capes (they&rsquo;re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for &ldquo;how it&rsquo;s always been done.&rdquo;</p><p></p><h2 class="jobSectionHeader"><b>
Original Posting:</b></h2>
August 7, 2025<p>
For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.</p><p></p><h2 class="jobSectionHeader"><b>
Pay Range:</b></h2>
Pay Range $57,850.00 - $104,575.00<p></p><p>
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.</p></div>

Outside/Inside Plant (OSP/ISP) Support Specialist

Axiom Technologies

<div><p><b>Axiom Technologies</b> is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.</p>
<p>We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization&rsquo;s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.</p>
<h2 class="jobSectionHeader"><b>Key Responsibilities:</b></h2>
<ul><li>Provide first- and second-level support for desktops, laptops, printers, and mobile devices.</li>
<li>Respond to service requests and incidents via ticketing system, phone, or in-person.</li>
<li>Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.</li>
<li>Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).</li>
<li>Set up and configure new employee workstations, including user accounts and permissions.</li>
<li>Maintain asset inventory and ensure accurate documentation of IT equipment.</li>
<li>Assist with onboarding/offboarding of employees from a technical perspective.</li>
<li>Support remote users with VPN, remote desktop, and connectivity issues.</li>
<li>Collaborate with other IT teams on escalated issues or project-related tasks.</li>
<li>Follow security protocols and assist with antivirus, patching, and data protection policies.</li>
</ul><h2 class="jobSectionHeader"><b>Qualifications Required:</b></h2>
<p>Bachelor&rsquo;s degree in Computer Science, Information Technology, or related field (or equivalent experience).<br>
1+ year of experience in a desktop support, helpdesk, or IT technician role.<br>
Strong knowledge of Windows OS, Office 365, and basic networking concepts.<br>
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.<br>
Excellent communication and interpersonal skills.<br>
Strong troubleshooting and problem-solving abilities.</p>
<h2 class="jobSectionHeader"><b>Preferred:</b></h2>
<p>Experience with macOS or Linux environments.<br>
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.<br>
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).</p><br>
<h2 class="jobSectionHeader"><br>
<b>Working Conditions:</b></h2>
<p>On-site support may be required.<br>
Occasional lifting of equipment (up to 25 lbs).<br>
Flexible schedule or after-hours support may be needed during maintenance windows or emergencies.</p>
<p><b>What next?</b></p>
<p>If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.eu@axiomtechnologies.com</p></div>

IT Desktop Support

Cluster Inter. Hotels

<p>&bull;Monitor the operation and security of all computer hardware and ensure that it is operating properly</p><p>&bull;Maintain accurate inventory and record of all hardware, software and manuals purchased by the hotel</p><p>&bull;Ensure that all software runs with no output errors, no response time problems and functioning according to specifications</p><p>&bull;Prepare a monthly report regarding the systems and issues related to smooth operation of application software</p><p>&bull;Maintain the documentation of the telephone system configuration and all MPT lines</p><p>&bull;Understand all the department working procedures and perform the related tasks as described</p><p>&bull;Carry out the repairs and maintenance of all PCs, printers, telephones, interactive system, key lock system, etc.</p><p>&bull;Maintain all users access request and authorizations (Windows, E-mail, Opera, Micros, Novell)</p><p>&bull;Act as the primary contact for all outside agents in all computer technology related matters</p><p>&bull;Respond to all users request and provide them with adequate support</p><p>Job Type: Full-time</p><p>Pay: BD400.000 - BD425.000 per month</p>

IT Administrator- Hotels

<div></div><div><div><div><b>Business Unit</b>
</div><div>stc
</div></div><div><div><b>Sector</b>
</div><div><div><b>BUSINESS
</b></div></div></div><div><div><b>Location</b>
</div><div>Bahrain - Manama
</div></div><div><div><b>Contract Type</b>
</div><div>Full Time
</div></div><div><div><b>Closing Date</b>
</div><div>04-Sep-2025
</div></div><div><div><p>Job Objective:</p>
</div><div><p>Lead the development and management of cloud-based data-driven solutions, leveraging on AWS partnership to create impactful customer offerings. The role will also involve collaboration with the presales team to design and position innovative products and solutions for our customers.</p><p></p>
</div></div><div><div><p>Job Specifications:</p>
</div><div><ul><li><p>Identify, define, and prioritize cloud-based products with a focus on data solutions.</p></li><li><p>
Lead the design, development, and deployment of scalable data products and services.</p></li><li><p>
Develop strategies to address key customer pain points in data storage, processing, and analysis.</p></li><li><p>
Partner with engineering teams to ensure the successful execution of the product roadmap.</p></li><li><p>
Collaborate with the presales team to create tailored cloud solutions for customers, focusing on AWS opportunities.</p></li><li><p>
Act as the primary technical advisor during client engagements, highlighting the unique value of proposed solutions.</p></li><li><p>
Engage with customers to understand their data challenges and align solutions to their needs.</p></li><li><p>
Conduct competitive analysis to identify opportunities for AWS related products and services.</p></li><li><p>
Gather feedback to refine and enhance product offerings.</p></li><li><p>
Perform other responsibilities as required by higher levels of supervision</p></li></ul>
</div></div><div><div><p>Role Impact:</p>
</div><div><ul><li><p>The Product Specialist for Cloud-based data-driven solutions plays a crucial role in driving the adoption and success of our innovative product offerings.</p></li><li><p>
By leveraging deep technical expertise and understanding of market trends, this role will directly impact the development and enhancement of our product offerings.</p></li><li><p>
By collaborating with cross-functional teams including engineering, marketing, and sales, the Product Specialist ensures that our products will meet market demands, enhance customer satisfaction, and contribute to the overall growth of the organization.</p></li></ul><p></p>
</div></div><div><div><p>Key Job Competencies:</p>
</div><div><ul><li><p><b>Technical Expertise</b>: Deep understanding of Cloud technologies.</p></li><li><p><b>
Market Awareness</b>: Knowledge of industry trends and competitive landscape related to cloud-based data driven solutions.</p></li><li><p><b>
Communication</b>: Excellent verbal and written communication skills to effectively convey complex technical concepts to non-technical stakeholders.</p></li><li><p><b>
Problem-Solving</b>: Strong troubleshooting abilities to identify issues and provide timely solutions.</p></li><li><p><b>
Collaboration</b>: Experience of working in cross-functional teams and fostering a collaborative work environment</p></li></ul>
</div></div><div><div><p>Qualification &amp; Experience:</p><br>
</div><div><p><br>
Bachelor&rsquo;s degree in Business Administration, Engineering, IT or any other relevant field.</p><p>
Certification:</p><ul><li><p>
AWS Certified Solutions Architect &ndash; Professional</p></li><li><p>
AWS Certified Machine Learning &ndash; Specialty</p></li></ul><p>
Minimum 8 years of relevant experience</p><br>
</div></div><div><div><p>About Application Process</p>
</div><div><p>If you meet the criteria and you are enthusiastic about the role, we would welcome your application.</p></div></div></div><p></p>

Cloud Services Specialist (Data Solutions)

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 Leidos is seeking a
 <strong>
  Network Services Specialist
 </strong>
 to support
 <strong>
  computer systems and network operations
 </strong>
 to support the MARCENT program in
 <strong>
  Bahrain
 </strong>
 . This role involves
 <strong>
  expert technical support
 </strong>
 ,
 <strong>
  server performance optimization
 </strong>
 , and
 <strong>
  network troubleshooting
 </strong>
 to ensure seamless functionality and security.
 <br/>
 <br/>
 <strong>
  The anticipated start date for this position is June 2026.
  <br/>
  <br/>
 </strong>
 <strong>
  Key Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Maintain and operate computer systems and networks to ensure efficient performance and reliability.
  </li>
  <li>
   Deploy vendor security patches to keep systems secure and up-to-date.
  </li>
  <li>
   Support storage technologies, including Storage Area Networks (SAN) and Network Attached Storage (NAS), for effective data management.
  </li>
  <li>
   Optimize server performance using tuning and monitoring tools, proactively addressing issues.
  </li>
  <li>
   Configure and manage servers using tools like Microsoft System Center Operations Manager (SCOM) and System Center Configuration Manager (SCCM).
  </li>
  <li>
   Identify and resolve network issues to maintain seamless operations.
  </li>
  <li>
   Develop clear technical documentation, recording configurations, troubleshooting procedures, and system management practices.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor's degree with 4+ years of relevant experience. Additional trainings, certifications or experience may be considered in lieu of a degree.
  </li>
  <li>
   Active Secret clearance.
  </li>
  <li>
   Cisco CCNA or CCNA Collaboration certification.
  </li>
  <li>
   DoD 8140-required Security+ CE certification.
  </li>
  <li>
   Proficiency in configuring and managing servers using SCOM and SCCM.
  </li>
  <li>
   Expertise in storage technologies like SAN and NAS.
  </li>
  <li>
   Strong network troubleshooting skills.
  </li>
  <li>
   Technical documentation writing ability.
  </li>
  <li>
   Current U.S. passport with the ability to live and work in an austere environment.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   4+ years of experience in a military environment.
  </li>
  <li>
   Strong collaboration skills.
  </li>
  <li>
   Bachelor&rsquo;s degree with 7+ years of relevant experience.
   <br/>
   <br/>
  </li>
 </ul>
 Join the
 <strong>
  Leidos MARCENT team in Bahrain
 </strong>
 , where you will play a crucial role in maintaining
 <strong>
  network stability and security
 </strong>
 in a dynamic and mission-critical environment. Apply today!
 <br/>
 <br/>
 EIO2024
 <br/>
 <br/>
 Come break things (in a good way). Then build them smarter.
 <br/>
 <br/>
 We're the tech company everyone calls when things get weird. We don&rsquo;t wear capes (they&rsquo;re a safety hazard), but we do solve high-stakes problems with code, caffeine, and a healthy disregard for &ldquo;how it&rsquo;s always been done.&rdquo;
 <br/>
 <br/>
 <strong>
  Original Posting
  <br/>
  <br/>
 </strong>
 August 7, 2025
 <br/>
 <br/>
 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
 <br/>
 <br/>
 <strong>
  Pay Range
  <br/>
  <br/>
 </strong>
 Pay Range $72,150.00 - $130,425.00
 <br/>
 <br/>
 The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
</div>


Network Services Specialist

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