technical support technician

AWS DISTRIBUTION

Key Responsibilities:<ul><li>Diagnose, troubleshoot, and repair mobile devices (smartphones, tablets, etc.) or equipment at client sites or service centers.</li><li>Perform software installations, updates, and data recovery.</li><li>Replace hardware components such as screens, batteries, and motherboards.</li><li>Maintain accurate records of repairs, parts used, and customer interactions.</li><li>Provide technical support and guidance to customers.</li><li>Conduct routine maintenance checks and system upgrades.</li><li>Ensure compliance with company standards and safety regulations.</li><li>Travel to customer locations as needed and manage service calls efficiently.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; technical certification or diploma in Electronics, IT, or a related field preferred.</li><li>Proven experience as a mobile/device technician or field service technician.</li><li>Strong understanding of mobile operating systems (Android, iOS, etc.).</li><li>Excellent problem-solving skills and attention to detail.</li><li>Strong interpersonal and communication skills.</li><li>Valid driver's license and willingness to travel as needed.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>what is your current salary </li><li>what is your expected salary</li></ul>

Mobile Technician

Confidential Company

Company Profile/Description: A Leading Manufacturer of a premium and advanced piping products in the UAE is looking for highly skilled and motivated Application & Sales Support Piping Technician to expand their sales operations in the UAE and GCC. Job Description: <ul><li>Understand and analyze the customers’ piping requirements/drawings.</li><li>Provide technical support and services to the customers for their piping work needs.</li><li>Generate drawings and design reports for the customers piping/water supply/chilled water systems applications.</li><li>Present the piping solutions to the customers and respond to their technical clarification requirements.</li><li>Conduct the mockup piping installations.</li><li>Train site plumbers and technicians for the installation procedures.</li><li>Visit the sites and make detailed reports of work done at various job sites.</li><li>Understand and follow all the standards and regulations for piping work to ensure that all installed systems pass inspections.</li><li>Troubleshoot and fix issues relating to the customers’ piping systems.</li><li>Site visits to control the installation and test procedure works, and provide technical advisory.</li></ul>

Application & Sales Support Piping Technician

JCDecaux Middle East

<div>
 
 
 Job Description
 
 
 
 
 
 
 
 The Candidate will be performing the following tasks:
 
 
 
 
 
 
 &bull; Provide Level 1 (L1) technical support for infrastructure issues including laptops, desktops, printers, scanners, and network devices
 
 
 &bull; Offer L1 support for digital platforms, including troubleshooting our in house CMS system
 
 
 &bull; Monitor and maintain computer systems and networks to ensure optimal performance and uptime
 
 
 &bull; Install, configure, and update operating systems, antivirus software, and productivity tools for new and existing users
 
 
 &bull; Manage inventory records for IT assets, including hardware lifecycle tracking and software license compliance
 
 
 &bull; Coordinate local IT procurement, vendor communication, and oversee external repairs or warranty claims
 
 
 &bull; Perform routine system backups and assist in data recovery procedures when needed
 
 
 &bull; Assist with user account setup, password resets, and access permissions in Active Directory or similar systems
 
 
 &bull; Maintain documentation of IT procedures, troubleshooting guides, and asset logs
 
 
 &bull; Conduct basic network diagnostics, such as checking connectivity, IP conflicts, and router/switch status
 
 
 &bull; Provide on-site and remote support using tools like Microsoft Teams, Remote Desktop, or helpdesk platforms
 
 
 &bull; Collaborate with regional or global IT teams to escalate issues and implement best practices
 
 
 &bull; Ensure compliance with IT policies, including data protection, acceptable use, and security protocols
 
 
 &bull; Support hardware upgrades, peripheral installations, and office moves or reconfigurations
 
 
 &bull; Assist in training end-users on new systems, tools, or updates to improve digital literacy
 
 
 
 
 
 
 SKILLS:
 
 
 
 
 
 
 
 
 Qualification &amp; experience
 
 
 
 
 &bull; Degree in Computer Science, Information Technology, or a related field
 
 
 &bull; 2-3 years experience in IT support, helpdesk, or technical services
 
 
 &bull; Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
 
 
 &bull; Familiarity with Windows OS, basic command-line tools, and system settings
 
 
 &bull; Understanding of network fundamentals (IP addressing, DNS, DHCP, LAN/WAN)
 
 
 &bull; Experience with ticketing systems (e.g., Zendesk, Solarwinds, etc)
 
 
 &bull; Ability to diagnose and resolve hardware/software issues efficiently
 
 
 &bull; Strong communication and customer service skills to support non-technical users
 
 
 &bull; Organizational skills for managing multiple tasks, documentation, and inventory
 
 
 
 
 
 
 Personal skills
 
 
 
 &bull; Excellent communication skills (both written and verbal)
 
 
 &bull; Ability to work under pressure in a local/global context.
 
 
 &bull; Ability to troubleshoot new and critical technical issues as they arise.
 
</div>

Technical Support Specialist

Transguard Workforce Solutions

<div>
 
 
 Transguard Workforce Solutions
 
 is the UAE&rsquo;s leading provider of innovative HR solutions. With over a decade of experience in the region and a knowledgeable team, we offer fully integrated HR services.
 
 
 We are currently seeking a
 
 Technical Shop Support Officer
 
 one of our very well-known client, to be based in their Dubai office.
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Ability to analyze and synthesize technical information to ensure cost-effective solutions.
 </li>
 <li>
 Proficiency in technical writing and documentation, including shop visit reports and engine release documents.
 </li>
 <li>
 Experience in manual revision reviews and Service Bulletin updates.
 </li>
 <li>
 Familiarity with maintenance planning, engine disassembly, inspection, assembly, and testing processes.
 </li>
 <li>
 Regulatory &amp; Compliance Knowledge
 </li>
 <li>
 Strong understanding of Maintenance Organization Exposition (MOE), Engineering Procedure Manuals (EPMs), and Standard Operating Procedures (SOPs).
 </li>
 <li>
 Experience in ensuring regulatory compliance with airworthiness requirements and OEM standards.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications:
 
 
 <ul>
 <li>
 3 years of industry experience, with at least 2 years in Technical Support or an equivalent role.
 </li>
 <li>
 Extensive knowledge of engine maintenance, workscoping, and job instruction authoring.
 </li>
 <li>
 Thorough understanding of OEM guidelines, Airworthiness regulations, and industry standards.
 </li>
 <li>
 Experience in reviewing, preparing, and approving workscopes, Service Bulletins, and Airworthiness Directives.
 </li>
 <li>
 Proficiency in Technical Documentation, including task card preparation and customization.
 </li>
 <li>
 Experience with ERP systems (IFS or similar) for task card management and shop floor planning.
 </li>
 <li>
 Strong troubleshooting skills and experience coordinating with OEMs for technical support.
 </li>
 <li>
 Knowledge of repair processes, tooling, and modification implementation.
 </li>
 <li>
 Bachelor&rsquo;s degree (or higher) in Aeronautical, Avionics, Mechanical, or Electrical Engineering.
 </li>
 <li>
 Aircraft Maintenance Engineering License with a minimum of 5 years of experience in relevant roles.
 </li>
 </ul>
 
 
</div>

Technical Shop Support Officer

Horizontrading

Head of Technical Support / Head of Technical Customer Service We are a Fintech, Global leader in financial technology Overview <ul><li>70+ clients in 25 countries</li><li>International footprint (offices in Paris, HK, BKK, Dubai, Montreal and soon Singapore and clients in EMEA, APAC and Americas)</li><li>Prestigious clients: investment banks, brokers, exchanges and neo banks/apps (etoro)</li><li>Disrupting the market: single platform to cover the whole electronic trading value chain. Superior technology and expertise</li><li>Elite ecosystem: Opportunity to work with and do business with the brightest minds of the industry (colleagues and clients)</li><li>Worldwide leader for electronic market making tech</li><li>Expanding the platform towards new Trading Services (TaaS): order and execution management services, execution algos, new market connectivity (exchange, brokers MFTs, crypto), new asset classes (digital), new pro services (managed and hosted)</li><li>Roadmap for the next 3 years: Americas (prominent in APAC and EMEA), new trading services: low touch, DSA, middle office, digital assets</li><li>People fully aligned with company values</li></ul>We are currently looking for a Head of Technical Support / Head of Technical Customer Service in Bangkok to ensure customer success into deploying Horizon Software's solutions. The job responsibilities <ul><li>Manage a team of 4 Client Support Engineers (Yearly Assessment, share of Management decisions (Salary Increase/Promotion ), definition of objectives, recruitment, assessment of probation period )</li><li>Within the focus of Client support<ul><li>Manage the flow of incoming tickets from our clients and assign them to the appropriate team member, after defining level of criticality and emergency.</li><li>Ensure a secure and sustainable flow of tickets to respect our SLA commitments to maximize the overall client satisfaction.</li><li>Collect and document all customer support issues with required level of materials to provide investigation details for the relevant parties</li><li>Work cooperatively with team members to arrive at issue resolution as per Service Level Agreement before escalating to engineering team</li></ul></li><li>Within the focus of implementation of new projects<ul><li>Perform daily client support task including helping customers resolve issues, explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes</li><li>Contribute, maintain, and improve knowledge base articles, training materials, and other repositories of information</li><li>Report customer use cases, requirements, enhancement requests, and recommend fixes</li></ul></li></ul> Skills and Requirements <ul><li>Bachelor's Degree in Computer Engineering / Computer Science or related field</li><li>5 - 10 years' proven experience in a leadership role of local teams of Client Support is required</li><li>Rigorous to follow up the client requests in a timely and effective manner</li><li>Problem solving skills; ability to analysis</li><li>Strong customer service skills - ability to work with customers in a manner that is professional, compassionate, and effective</li><li>Fluent Thai Speaker with a good command of spoken and written in English</li><li>Knowledge of Linux operating systems will be a plus</li></ul> Benefits <ul><li>5 days a week: Monday to Friday - office hours 9 am - 6 pm</li><li>Remote friendly and flexible: 1 week of 5 days = one fixed day at office + 2 days a week on remote + 2 days at office on flexible dates</li><li>Medical Insurance</li><li>Annual Health Checkup</li><li>Free Lunch</li><li>15 paid leave: After employees complete 2 consecutive years of services, fulltime employees shall accumulate an additional day of vacation up to 19 days total</li><li>After probation, fulltime employees are entitled to one day paid leave in celebration of their birthday</li><li>Work in a challenging technical and functional environment (algorithmic trading platforms, low latency, multi-threading, real-time systems, Trading, Finance)</li><li>Integrate a team of highly skilled and talented people</li><li>A real human team spirit in an international environment</li><li>Well-being & Green oriented company (social climate survey, green initiatives, 360 assessment, no dress code)</li><li>A dedicated and tailored onboarding program</li></ul>The opportunity is located close to Sala Daeng BTS - Si Lom MRT: Horizon Software Bangkok Co.,Ltd 52 Thaniya Rd, Suriya Wong, Bang Rak, BangkokHorizon is an equal opportunity employer. We promote diversity, multiculturalism, and inclusion.

Head of Technical Support / Head of Technical Customer Service Bangkok, Bangkok, Thailand

Hikvision MEA

<div>
 
 
 
 About Us:
 
 
 
 
 At Hikvision, our vision is to &ldquo;Empower vision for the security and sustainable growth of the world&rdquo;. We are committed to explore innovative way to better, perceive and understand the world, and our core values are customer focused, value oriented, integrity and pursuit of excellence. These principles guide our daily actions and foster a culture of innovation, collaboration, inclusivity.
 
 
 
 
 
 
 
 Be part of a team that is making a difference.
 
 
 
 <ol>
 <li>
 
 Leadership
 
 : Our leaders are not just executives; they are mentors and advocates for professional growth. They are committed to creating a culture where every team member can thrive and contribute to our shared success.
 </li>
 <li>
 
 Culture
 
 : At Hikvision, we pride ourselves on fostering an inclusive and diverse culture where everyone feels valued and respected. Our team is composed of talented individuals from multiple nationalities, bringing together a rich tapestry of perspectives and ideas. This diversity drives our innovation and creativity, making us stronger as we collaborate to achieve our common goals. We believe that when people from different backgrounds come together, we can create something truly extraordinary.
 </li>
 <li>
 
 Benefits
 
 : We offer a comprehensive benefits package that includes family health insurance, flexible working hours, professional development opportunities.
 </li>
 </ol>
 
 
 
 
 
 
 Your Role:
 
 
 
 
 As a Technical Support Engineer, you will have below key responsibilities.
 
 
 
 
 <ul>
 <li>
 Provide on-site operational support, resolving users' daily issues, responding to training and feature demonstration requests, conducting system inspections, generating inspection reports, and offering rectification suggestions.
 </li>
 <li>
 Support project delivery, including simple system deployments, debugging and troubleshooting for complex project field cameras, risk control, and ensuring the system meets user requirements.
 </li>
 <li>
 Assist in POC (Proof of Concept) activities, resolving issues during the POC process, understanding user needs, and ensuring optimal POC performance.
 </li>
 <li>
 Test new products, conduct team training sessions, and prepare product reports.
 </li>
 <li>
 Handle daily issues to ensure user satisfaction.
 </li>
 <li>
 Support marketing activities, including equipment installation and debugging
 </li>
 </ul>
 
 
 
 
 
 
 What We're Looking for:
 
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree or above in computer science, electronics, communications, or related fields, with fluency in English (listening, speaking, reading, and writing) as a working language.
 </li>
 <li>
 At least 3 years of experience as a delivery or operations engineer in the security industry, familiar with CCTV, access control systems, intercom systems, traffic, parking systems, or other security-related systems and products.
 </li>
 <li>
 Project management experience and SIRA certification are preferred.
 </li>
 <li>
 Basic knowledge of networking and operating systems.
 </li>
 <li>
 Strong learning ability and enthusiasm for new products and technologies.
 </li>
 <li>
 Excellent documentation skills, communication abilities, and a strong service mindset.
 </li>
 <li>
 Responsible, passionate, meticulous, detail-oriented, and hardworking.
 </li>
 <li>
 Possesses a valid driver&rsquo;s license.
 </li>
 </ul>
 
 
 
 
 
 
 Join us:
 
 
 
 
 If you are passionate about Information technology and security system and want to work in an environment where you can grow and make an impact, we would love to hear from you.
 
</div>

Technical Support Engineer

Keolis.MHI

Assist the system Team Leader/technician in carrying out all level of preventive and corrective maintenance activities.
Assist the system Team Leader/technician in identifying areas of concern and support the rectification of this items.
Take guidance from the system Team Leader/technician and provide PM / CM tasks where required.
Carry out repair and maintenance work with the use of hand, machine, electrical and electronic tools and reference to technical drawings, signalling schematics, manuals, procedures and instructions.
Replace faulty equipment, handover/taken back to the electronics workshop for repair.
Ensure the maintenance tools and equipment are maintained in good condition both before and after job activities.
Assist the systems Team Leader and / or other technical support staff to implement complex systems or new projects.
Perform shift and emergency duties when required.
Perform and carry out duties as instructed/ directed by the system Team Leader.
Able to work independently and in a team.
Able to Communicate safety critical messages where required.
Key Skills
Able to update daily work progress through simple and detailed reports.
Possess good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment.
Should have strong organizational skills, detail oriented, and the ability to handle multiple priorities.
Hold a valid driving license with good driving skill and experience will be added advantage.
Strong technical mind, and ability to grasp the complexity of Metro assets design and functioning.
Innovative in finding solutions.
Knowldge Required
Working knowledge of basic tools for electrical/ mechanical services.
Experience
1/ 2 years work experience as a qualified technician in maintaining Dubai Metro assets or equivalent systems will be added advantage.

E&M Technical Assistant (ATC)

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