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technical support technician

H-TECH SUPPORTS

<p><b>About the Role</b></p><p>We are seeking a skilled <b>Deskside Support Technician</b> to provide comprehensive technical support to our campus-based employees. In this role, you will handle user tickets, resolve hardware/software issues, support end-user devices, and ensure exceptional customer service with minimal supervision. You will work closely with IT teams to maintain service quality, meet SLAs, and deliver a seamless onsite IT experience.</p><p><b>Key ResponsibilitiesTechnical Support &amp; Ticket Management</b></p><ul><li>Provide onsite technical support for employees, customers, and service providers.</li><li>Receive, document, and manage user tickets through ITSM tools; ensure SLA compliance.</li><li>Troubleshoot and resolve intermediate to complex hardware &amp; software issues.</li><li>Replicate incidents when required and escalate where necessary.</li></ul><p><b>Device Setup &amp; Lifecycle Management</b></p><ul><li>Handle end-user onboarding/offboarding including device assignment and retrieval.</li><li>Perform imaging, reimaging, installation, and configuration of laptops, desktops, and peripherals (docking stations, monitors, etc.).</li><li>Execute IMAC tasks (install, move, add, change), hardware break/fix, upgrades, and data migration.</li><li>Manage provisioning and deployment of VoIP phones, Android devices, and Mac devices.</li></ul><p><b>Infrastructure &amp; Smart Hands Support</b></p><ul><li>Provide Smart Hands &amp; Feet support to network, server, and security teams.</li><li>Assist with racking and mounting hardware in comms rooms and IT cabinets.</li><li>Replace and install cabling (patch cables, connections, etc.).</li><li>Support conferencing technology, meeting rooms, and MTR (Microsoft Teams Rooms) devices.</li><li>Facilitate remote support teams by enabling access to onsite hardware.</li></ul><p><b>Collaboration, Documentation &amp; Knowledge Sharing</b></p><ul><li>Maintain accurate ticket notes and technical documentation.</li><li>Work closely with the Deskside Management Team on asset management and break/fix processes.</li><li>Adhere to inventory and asset management procedures.</li><li>Contribute to knowledge bases and share best practices with the team.</li><li>Mentor junior technicians when needed.</li><li>Deliver high-quality VIP support to senior stakeholders.</li></ul><p><b>Required Skills &amp; Qualifications</b></p><ul><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication, customer service, and teamwork abilities.</li><li>Hands-on experience with desktop support, hardware/software troubleshooting.</li><li>Experience with:</li><li>Microsoft Office 365</li><li>Windows Operating Systems</li><li>VPN clients (e.g., Citrix)</li><li>Remote support tools (e.g., Bomgar)</li><li>Ability to perform root cause analysis and take corrective action.</li><li>Basic knowledge of networking fundamentals.</li><li>Experience with racking, mounting, and basic hardware installation.</li><li>Strong organizational and time management skills.</li></ul><p>Job Types: Full-time, Contract<br/>Contract length: 12 months</p><p>Application Question(s):</p><ul><li>Do you have valid work permit in Turkey?</li><li>Can you join us immediately?</li></ul><p>Language:</p><ul><li>Turkish (Required)</li><li>English (Required)</li></ul><p>Location:</p><ul><li>ıstanbul (Required)</li></ul>

IT Support Engineer

DigiFist

<div>
 <p>
  <strong>
   About DigiFist
  </strong>
 </p>
 <p>
  At
  <strong>
   DigiFist
  </strong>
  , we design and develop high-quality Shopify themes and digital solutions used by merchants around the world. We&rsquo;re now looking for a
  <strong>
   Technical Support Engineer
  </strong>
  to join our growing team in T&uuml;rkiye (ideally Istanbul).
 </p>
 <p>
  <br/>
 </p>
 <p>
  You&rsquo;ll be the first point of contact for merchants globally &mdash; answering questions, solving technical issues, and ensuring every customer gets the best possible experience. Beyond troubleshooting, you&rsquo;ll own our technical documentation and monitor key support KPIs to help our team deliver world-class service.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role is not just about fixing problems &mdash; it&rsquo;s about
  <strong>
   proactively improving customer satisfaction, keeping our documentation accurate and up-to-date, and giving the team clear visibility into the health of our support operations
  </strong>
  .
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What You&rsquo;ll Do
  </strong>
 </p>
 <ul>
  <li>
   Respond to pre-sales and technical questions via our Customer Support Portal, email, and chat.
  </li>
  <li>
   Troubleshoot merchant issues, provide solutions, or escalate to the project management/development teams when needed.
  </li>
  <li>
   <strong>
    Own and maintain all technical documentation
   </strong>
   , FAQs, and step-by-step guides, ensuring they are always accurate and easy to follow.
  </li>
  <li>
   <strong>
    Monitor and report KPIs
   </strong>
   related to customer satisfaction, ticket resolution times, documentation freshness, and any other metrics that help us measure and improve performance.
  </li>
  <li>
   Gather and share customer feedback to help improve our themes and processes.
  </li>
  <li>
   Proactively update customers about releases, improvements, and new features.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   What We&rsquo;re Looking For
  </strong>
 </p>
 <ul>
  <li>
   Strong problem-solving skills with the ability to think on your feet.
  </li>
  <li>
   <strong>
    Excellent English skills are a must
   </strong>
   &mdash; both written and verbal.
  </li>
  <li>
   Speaking additional languages is a
   <strong>
    big plus
   </strong>
   .
  </li>
  <li>
   Strong technical writing skills are
   <strong>
    highly valued
   </strong>
   .
  </li>
  <li>
   Positive, proactive attitude with strong collaboration skills.
  </li>
  <li>
   Strong organizational skills and attention to detail.
  </li>
  <li>
   Experience in IT or e-commerce &mdash;
   <strong>
    Shopify knowledge is a big plus!
   </strong>
  </li>
  <li>
   Familiarity with customer support, analytics, and project management tools (e.g., Zendesk, ClickUp, Asana) is a plus.
  </li>
  <li>
   Based in T&uuml;rkiye (Istanbul preferred for occasional in-person meetings).
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Why Join Us
  </strong>
 </p>
 <ul>
  <li>
   Be part of an innovative Shopify partner agency serving merchants worldwide.
  </li>
  <li>
   Take ownership of a critical area of the business where your insights directly shape customer experience.
  </li>
  <li>
   Work with a collaborative, international team.
  </li>
  <li>
   Opportunities for learning, growth, and specialization in e-commerce technologies.
  </li>
  <li>
   Flexible remote working environment.
  </li>
 </ul>
</div>


Technical Support Engineer

INVT Electric

<div>
 <p>
  The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams.
  <strong>
   The core requirement for this position is the ability to provide automated solutions，it will be more about Pre-Sales Solutions. (The products will be VFDs, PLC, HMI, Servo)
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Reproduce customer environment and run tests
  </li>
  <li>
   Manage and address electronic tickets efficiently
  </li>
  <li>
   Liaise between sales team, customer success team, and customers to properly address customer problems
  </li>
  <li>
   Troubleshoot and configure software and hardware
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   3+ years' of technical support experience
  </li>
  <li>
   Customer service oriented
  </li>
  <li>
   Strong written and verbal and troubleshooting skills
  </li>
 </ul>
 <p>
 </p>
</div>


SIEGWERK

<div><div>Why Siegwerk?</div><div><br>
</div><div>Siegwerk is one of the world&rsquo;s leading suppliers of Printing Inks and sustainable packaging solutions. <b>Right now, we are looking for a &quot;Maintenance Technician&quot;</b> <b>to join us in Istanbul Tuzla plant.</b></div><div></div><div><br>
This is an outstanding opportunity to make your mark with a genuine global leader in its field. We can offer you significant <b>flexibility</b> and <b>support </b>in a company focused on making a <b>positive impact</b> on the world. Siegwerk is poised to disrupt the global packaging industry; changing the way packaging is produced and consumed for the benefit of us all. At Siegwerk, you will have everything you need to help make that change.</div><div></div><p><br>
Join us, let&rsquo;s <b>Do it. With Heart.</b> Join us, let&rsquo;s <b>Do it. With Heart.</b></p><p><b>
Our Benefits - What We Offer You</b></p><ul><li>
Company paid private pension enrollment</li><li>
Access to the global learning platform &ldquo;Siegwerk Learning Hub&rdquo; with more than 20,000 online learning modules accessible worldwide as well as online language training with Speexx Individual development planning program</li><li>
Social benefits (market gift card for religious holidays and New Year)</li><li>
Social and volunteer clubs for employees to join based on their interests</li><li>
External employee consulting ICAS, which supports you with professional and private questions</li></ul><p><b>
Your Profile &ndash; What do You bring as </b><b>Maintenance Technician</b><b>?</b></p><ul><li>
Graduated from Vocational School departments such as Mechatronics, Mechanical Engineering, etc.</li><li>
Minimum 3 years of experience in maintenance and repair of industrial systems.</li><li>
Proficient in using MS Office programs.</li><li>
Team-oriented and collaborative.</li><li>
Strong problem-solving and analytical thinking skills.</li><li>
Responsible, open to development, and self-confident.</li><li>
Suitable for working in a shift system.</li></ul><div></div><p><b><br>
Your Tasks &ndash; What You can expect as </b><b>Maintenance Technician</b><b>?</b></p><ul><li>
Perform or ensure the maintenance and repair of electrical and electronic components of machines in the plant and auxiliary facilities.</li><li>
Set up automation systems for new product trials on production lines.</li><li>
Carry out monthly and annual periodic maintenance of machines.</li><li>
Troubleshoot electrical and electronic faults in machines.</li><li>
Procure technical spare parts for machines.</li><li>
Introduce machines to operators.</li><li>
Conduct maintenance activities in accordance with 5S standards.</li><li>
Plan and carry out maintenance work for various systems in the facility (fire safety, heating, cooling, etc.).</li><li>
Coordinate with external sources providing maintenance and repair services.</li><li>
Ensure all maintenance and repair activities are properly documented.</li><li>
Support the IT Department in setting up hardware such as phones, computers, etc.</li></ul><div></div><p><b><br>
Are you interested?</b></p><p>
Should you have any further questions, please do not hesitate to contact Gizem Karakaya Acar. You can reach her via email gizem.karakaya@siegwerk.com or via LinkedIn.</p><p>
To apply for this position please use Talent@SW.</p></div>

Maintenance Technician

Ced Teknoloji Danışmanlık Bilişim ve Destek Hizmetleri Ticaret A.Ş.

<div><h2 class="jobSectionHeader"><b>İş Tanımı</b></h2><div>
Bilgi Teknolojileri / IT sekt&ouml;r&uuml;nde faaliyet g&ouml;steren şirketimizde, sistem altyapısının s&uuml;rekliliğini sağlamak ve kullanıcıların teknik sorunlarını &ccedil;&ouml;zmek &uuml;zere bir Sistem Destek Teknisyeni arıyoruz. Bu pozisyonda, şirketimizin bilgi teknolojileri altyapısının y&ouml;netimi ve bakımı konularında aktif rol alacak, kullanıcıların karşılaştığı teknik sorunları hızlı ve etkili bir şekilde &ccedil;&ouml;zerek, sistemlerin kesintisiz &ccedil;alışmasını sağlayacaksınız. Dinamik bir &ccedil;alışma ortamında, teknolojik gelişmeleri takip ederek, yenilik&ccedil;i &ccedil;&ouml;z&uuml;mler &uuml;retecek bir ekip arkadaşı arıyoruz.<br>
<br>
M&uuml;şteri memnuniyetimizin birinci adımı, g&uuml;ler y&uuml;zl&uuml; &ccedil;alışan varlığımızdan kaynaklandığının bilincindeyiz.<br>
<br>
Birlikte hep daha iyiye ulaşmak ve fark yaratmak i&ccedil;in aramıza katılmak ister misin?<br>
<br>
Veri Merkezi hizmetlerimizde g&ouml;revlendirilmek &uuml;zere aşağıdaki &ouml;zelliklere sahip Tecr&uuml;beli (1-2 yıl) veya Tecr&uuml;besiz- Yeni Mezun (ilgili alan mezunu, &ouml;rnek: ağ y&ouml;netimi-bilgisayar programcılığı b&ouml;l&uuml;mlerinden veya bilgisayar ile ilgili m&uuml;hendislik alanlarından mezun) Sistem Destek Teknisyeni alınacaktır.<br>
<ul><li>Takım &ccedil;alışmasına uyumlu, gelişmeye a&ccedil;ık, disiplinli</li>
<li>Yazılı ve s&ouml;zl&uuml; iletişim tecr&uuml;besi olan insan ilişkilerinde başarılı</li>
<li>Y&uuml;ksek Okul ve/veya &Uuml;niversitenin ilgili b&ouml;l&uuml;mlerinden mezun</li>
<li>askerliğini tamamlamış veya tecilli</li>
<li>Esnek &ccedil;alışma saatlerine uyum g&ouml;sterecek (vardiyalı &ccedil;alışabilecek)</li>
<li>Ekip &ccedil;alışmasına yatkın</li>
<li>Problem &ccedil;&ouml;zmede yetkin, yeniliklere a&ccedil;ık</li>
<li>Veri Merkezi lokasyonu: İstanbul &Uuml;mraniye</li>
<li>İstanbul Asya Yakasında İkametgahı olan</li>
</ul></div><h2 class="jobSectionHeader"><b>Aranan Nitelikler</b></h2><div>
<ul><li>Bilgisayar, ağ ve sunucu sistemlerinin kurulum, konfig&uuml;rasyon ve bakımını ger&ccedil;ekleştirmek</li>
<li>Sanallaştırma, yedekleme y&ouml;netimi ve veri merkezi operasyonlarını y&ouml;netmek</li>
<li>Son kullanıcı desteği vermek</li>
<li>Temel IT bilgisine sahip (Windows işletim sistemleri, MS Office uygulamaları, PC Donanım, Yazıcı, Networking, Modem, Access Point, Antivir&uuml;s, Sunucu Yedekleme yazılımları vb.)</li>
<li>Yardım masası desteği vererek kullanıcıların teknik sorunlarını &ccedil;&ouml;zmek</li>
<li>Sistem donanım ve yazılımlarının proje kapsamı i&ccedil;erisinde satış sonrası teknik desteğini sağlamak</li>
<li>Sorumlusu olduğu veri merkezinde beyaz alan operasyonunun ger&ccedil;ekleştirmesi</li>
<li>Sunucu/storage/appliance/FW ve benzeri veri merkezi altyapı ekipmanlarının fiziksel montaj ve demontajlarının ger&ccedil;ekleştirilmesi</li>
<li>Veri merkezindeki problemlere m&uuml;dahale edilmesi, fiziksel kablolama ve patch yapılması</li>
<li>Veri merkezlerindeki izleme altyapısının (enerji, ısı, nem) takip edilmesi, mevcut enerji ve fiziksel alanın y&ouml;netilmesi</li>
<li>Veri merkezi i&ccedil;inde m&uuml;şteri kurulumlarına eşlik edilmesi</li>
<li>M&uuml;şteri b&uuml;nyesinde kısmi ya da tam zamanlı mesai yapmak</li>
<li>M&uuml;şteri memnuniyetini, hizmet sunum s&uuml;re&ccedil;lerine uyumu ve tutarlı hizmet kalitesini sağlamak</li>
<li>Mevcut ve yeni iş olanakları i&ccedil;in teknolojiyi takip etmek, diğer b&ouml;l&uuml;mlere bilgi aktarımında bulunmak</li>
<li>İhtiya&ccedil; duyulan sertifika programlarına katılmak</li>
<li>Gelişmeye a&ccedil;ık &ccedil;alışma arkadaşı aramaktayız</li></ul></div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>&Ouml;zet Bilgiler</b></h2><ul>
<div><p><b>Pozisyon</b></p>
<div>:</div>
<div>Sistem Destek Teknisyeni
</div></div><div><p><b>Sekt&ouml;r</b></p>
<div>:</div>
<div>Bilişim - İnternet
</div></div><div><p><b>Kategori</b></p>
<div>:</div>
<div>Bilgi Teknolojileri
</div></div><div><p><b>&Ccedil;alışma Şekli</b></p>
<div>:</div>
<div>Tam zamanlı
</div></div><div><p><b>&Ccedil;alışma T&uuml;r&uuml;</b></p>
<div>:</div>
<div>İş Yerinde
</div></div><div><p><b>Pozisyon Seviyesi</b></p>
<div>:</div>
<div>Eleman
</div></div><div><p><b>&Ccedil;alışma Yeri</b></p>
<div>:</div>
<div>İstanbul Anadolu Yakası
</div></div><div><p><b>G&uuml;ncelleme Tarihi</b></p>
<div>:</div>
<div>8.12.2025
</div></div><div><p><b>Son Başvuru Tarihi</b></p>
<div>:</div>
<div>6.02.2026</div></div></ul></div>

Sistem Destek Teknisyeni

Bosch Türkiye

<div>
 <p>
  Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch.
  <br/>
  <br/>
  <br/>
  <br/>
 </p>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Prepare and maintain spare parts and service price lists.
  </li>
  <li>
   Drive proactive spare parts and service sales by preparing critical/recommended spare parts packages and annual maintenance offers for ongoing and upcoming projects.
  </li>
  <li>
   Prepare spare part and service quotations; manage order follow-up, purchasing coordination, logistics and completion of sales processes.
  </li>
  <li>
   Manage warranty and goodwill processes in alignment with company standards and customer satisfaction targets.
  </li>
  <li>
   Identify and implement improvements in spare parts and service processes and business models.
  </li>
  <li>
   Coordinate purchasing activities of services and spare parts from external partners and suppliers.
  </li>
  <li>
   Lead and execute market mapping initiatives to support proactive revenue growth in maintenance, modernization, critical spare parts sales and overall lifecycle management.
  </li>
  <li>
   Supplying technical and product information to partners and investors during life-time operation.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Technical know-how in burner and boiler operation and safety controls.
  </li>
  <li>
   Degree in Mechanical/Electrical Engineering or relevant technical technician certification.
  </li>
  <li>
   Excellent command of English, both spoken and written.
  </li>
  <li>
   Demonstrated ability to work effectively across cultures with internal teams and external customers.
  </li>
  <li>
   Strong problem-solving capability and analytical thinking skills for complex technical cases.
  </li>
  <li>
   High motivation for continuous self-learning and personal development.
  </li>
  <li>
   Customer-oriented mindset with strong solution delivery focus.
  </li>
  <li>
   Proficiency in Microsoft Office tools.
  </li>
  <li>
   Willingness to travel extensively within the responsible region.
  </li>
  <li>
   Driving license.
  </li>
 </ul>
</div>


Industrial Boiler Spare Part and Services Sales Responsible

Via-Vis

<p>Akıllı perakende teknolojileri alanında faaliyet g&ouml;steren firmamızda, <b>teknolojiye meraklı</b>, &ouml;ğrenmeye a&ccedil;ık <b>Teknik Destek ve Operasyon Stajyeri</b> arıyoruz.</p><p>Bu pozisyonda;<br/>saha cihazları, uzaktan destek s&uuml;re&ccedil;leri ve veri tabanlı sistemlerle &ccedil;alışarak <b>ger&ccedil;ek projelerde deneyim kazanacaksın.</b></p><p><b>Sorumluluklar</b></p><ul><li>Teknik destek taleplerinin takibi ve &ccedil;&ouml;z&uuml;m s&uuml;recine destek</li><li>Saha ekipleri ve servis ortakları ile koordinasyon</li><li>Cihaz kurulum, kontrol ve temel konfig&uuml;rasyon s&uuml;re&ccedil;lerine destek</li><li>Sistem ve operasyon dok&uuml;mantasyonuna katkı</li><li>Gerekli durumlarda uzaktan destek s&uuml;re&ccedil;lerine katılım</li></ul><p><b>Aradığımız Profil</b></p><ul><li>&Uuml;niversitelerin <b>Bilgisayar, Elektrik-Elektronik, End&uuml;stri, Yazılım</b> vb. b&ouml;l&uuml;mlerinde &ouml;ğrenci veya yeni mezun</li><li>Teknolojiye ve <b>IT / IoT sistemlerine ilgi duyan</b></li><li>Temel bilgisayar ve ofis programları bilgisine sahip</li><li>&Ouml;ğrenmeye a&ccedil;ık, sorumluluk alabilen</li><li>Tercihen İstanbul&rsquo;da ikamet eden</li></ul><p><b>Biz Ne Sunuyoruz</b></p><ul><li>Ger&ccedil;ek projelerde aktif rol alma</li><li>Uzaktan + saha deneyimi</li><li>Mentorluk ve &ouml;ğrenme odaklı &ccedil;alışma ortamı</li><li>Başarılı stajyerler i&ccedil;in <b>uzun d&ouml;nem &ccedil;alışma imk&acirc;nı</b></li><li>Teknoloji odaklı hızlı gelişim alanı</li></ul><p>✅ <b>Lokasyon</b>: İstanbul ofisi<br/>✅ <b>&Ccedil;alışma T&uuml;r&uuml;</b>: Staj / Yarı Zamanlı</p><p>Maaş: Stajyer yasal maaş + yol &amp; yemek</p><p>İş T&uuml;r&uuml;: Tam zamanlı</p>

Teknik Destek ve Operasyon Stajyeri (Smart Retail Teknolojileri)

Explore 868+ Technical support technician in Istanbul this December. Find roles across top companies and apply now to boost your career.

868 technical support technician jobs IN Istanbul

IT Support Engineer

Technical Support Engineer

Technical Support Engineer

Maintenance Technician

Sistem Destek Teknisyeni

Industrial Boiler Spare Part and Services Sales Responsible

Teknik Destek ve Operasyon Stajyeri (Smart Retail Teknolojileri)