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staff technical program manager

technical writer

Infosys BPM

<div>
 
 
 Role-Technology Analyst-Technical writer
 
 
 
 
 Experience-4+Years
 
 
 
 
 Location-Bangalore/Hyderabad/Chennai
 
 
 
 
 Education-BE/BTECH
 
 
 
 
 Shift: 1 PM &ndash; 10 PM IST (to overlap with US teams)
 
 
 
 
 Notice Period-0-30 Days
 
 
 
 
 
 
 
 Overview:
 
 
 
 The technical writer will develop comprehensive, accessible, and user-friendly documentation supporting AT&amp;T Net Bond Software Defined Cloud Interconnect (SDCI). This documentation will enhance the user experience, facilitate seamless onboarding, and ensure effective use of the product portal during the upcoming launch of the free trial.
 
 
 
 Detailed Scope:
 
 
 
 
 1. Comprehensive Help Content Development
 
 
 <ul>
 <li>
 Step-by-step user guides for key SDCI Portal workflows.
 </li>
 <li>
 Detailed FAQs covering common inquiries.
 </li>
 <li>
 Troubleshooting guides for frequent technical issues.
 </li>
 <li>
 Specific use case examples tailored to:
 </li>
 <li>
 Enterprise IT Administrators
 </li>
 <li>
 Decision Makers
 </li>
 <li>
 Support Staff
 </li>
 </ul>
 
 
 2. Ensuring Accessibility and Searchability
 
 
 <ul>
 <li>
 Documentation integrated directly within the SDCI Portal interface.
 </li>
 <li>
 Search optimization for quick retrieval of information within the portal.
 </li>
 </ul>
 
 
 3. Synchronization with Product Releases
 
 
 <ul>
 <li>
 Regular collaboration with product management, development, and QA teams.
 </li>
 <li>
 Ongoing documentation updates aligned with product enhancements, feature additions, and bug fixes.
 </li>
 </ul>
 
 
 4. Onboarding and Transition Guides
 
 
 <ul>
 <li>
 Clear onboarding documentation for rapid account setup from Business Central (BC).
 </li>
 <li>
 Detailed transition guides for converting from trial to paid subscriptions.
 </li>
 </ul>
 
 
 5. Documentation of Core Functionalities
 
 
 
 Detailed guides on:
 
 <ul>
 <li>
 Connection ordering and management for Azure, AWS, Google and Oracle clouds
 </li>
 <li>
 Notification and alert configuration (thresholds, escalation paths, notification channels).
 </li>
 <li>
 Bandwidth management
 </li>
 <li>
 Redundancy setup
 </li>
 <li>
 Connection insight &amp; reporting
 </li>
 <li>
 Role-Based Access Control (RBAC), including user management, custom roles, and hierarchy.
 </li>
 <li>
 Support ticketing process
 </li>
 <li>
 Advanced portal tools including audit logging and troubleshooting utilities.
 </li>
 </ul>
 
 
 6. Integration of Support Resources
 
 
 <ul>
 <li>
 Direct links to API documentation.
 </li>
 <li>
 Contact information for support and feedback.
 </li>
 <li>
 Provision of downloadable PDFs for offline access.
 </li>
 </ul>
 
 
 7. Knowledge Base Management
 
 
 <ul>
 <li>
 Creation and maintenance of a self-service knowledge base with FAQs and practical use-case examples.
 </li>
 </ul>
 
 
 8. Cloud Provider Connectivity Guides
 
 
 
 Detailed step-by-step instructions specific to:
 
 <ul>
 <li>
 Microsoft Azure
 </li>
 <li>
 Amazon Web Services (AWS)
 </li>
 <li>
 Google Cloud Platform (GCP)
 </li>
 <li>
 Oracle Cloud
 </li>
 </ul>
 
 Each guide will include:
 
 <ul>
 <li>
 Detailed instructions on setting up end-to-end connectivity.
 </li>
 <li>
 Step-by-step guidance on managing connectivity.
 </li>
 <li>
 Descriptions of required applications to support connectivity for each cloud provider.
 </li>
 </ul>
 
 
 Deliverables:
 
 
 <ul>
 <li>
 Complete set of user guides and FAQs.
 </li>
 <li>
 Troubleshooting and use-case documentation.
 </li>
 <li>
 Integrated and searchable online help system.
 </li>
 <li>
 Onboarding and transition documentation.
 </li>
 <li>
 PDF downloads of all documentation.
 </li>
 <li>
 Cloud provider-specific connectivity guides.
 </li>
 <li>
 Ongoing knowledge base updates.
 </li>
 </ul>
 
 
 Experience
 
 : Prior experience in technical writing, documentation, preferably in IT, software engineering industries
 
 
 
 Subject Matter Knowledge
 
 : Familiarity with the domain or technology they are writing about (e.g., software development, networking, telecom).
 
 
 
 Writing &amp; Communication Skills:
 
 
 <ul>
 <li>
 Ability to clearly explain complex technical information in simple, concise language.
 </li>
 </ul>
 
 
 Research Skills:
 
 
 <ul>
 <li>
 Capability to gather information from subject matter experts, manuals, product specs, and other sources.
 </li>
 </ul>
 
 
 Technical Understanding:
 
 
 <ul>
 <li>
 Basic understanding of the technology or products being documented to accurately interpret and present information.
 </li>
 </ul>
 
 
 Tools Proficiency:
 
 
 <ul>
 <li>
 Experience with documentation tools such as Microsoft Word, Adobe FrameMaker, MadCap Flare, Confluence, or similar.
 </li>
 <li>
 Knowledge of graphic tools for creating diagrams (e.g., Visio, Snagit).
 </li>
 </ul>
 
 
 Attention to Detail:
 
 
 <ul>
 <li>
 Ensuring accuracy, consistency, and completeness in documentation.
 </li>
 </ul>
 
 
 Organizational Skills:
 
 
 <ul>
 <li>
 Ability to structure documentation logically and manage multiple projects or documents simultaneously.
 </li>
 </ul>
 
 
 Collaboration:
 
 
 <ul>
 <li>
 Working effectively with engineers, developers, product managers, and QA teams to gather and validate information.
 </li>
 </ul>
 
 
 Regards,
 
 
 
 
 Infosys BPM Recruitment team
 
 
</div>

Technology Analyst-Technical writer

Deloitte

<div>
 
 
 Your potential, unleashed.
 
 
 
 
 
 
 India&rsquo;s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.
 
 
 
 
 
 At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.
 
 
 
 
 
 
 The team
 
 
 
 The Digital Excellence Centre is responsible for building products and platforms for Deloitte India that focuses on providing extraordinary customer experience by putting design thinking with trailblazing technology in the center of what they do. The diverse team consists of subject matter experts, technology specialists, quality engineers, user experience researchers &amp; designers, data scientists and product managers
 
 
 
 
 
 
 Your work profile.
 
 
 
 
 
 
 As a
 
 
 Senior Executive
 
 
 in our
 
 DEC
 
 Team you&rsquo;ll build and nurture positive working relationships with teams and clients with the intention to exceed client expectations: -
 
 
 
 
 
 
 Responsibilities include:
 
 
 <ul>
 <li>
 Researching, collaborating and creating high quality product documentation.
 </li>
 <li>
 Reviewing technical content.
 </li>
 <li>
 Deliverables include product user guides, customer facing decks, white papers, case studies and other relevant documents.
 </li>
 <li>
 Participation in sprints.
 </li>
 <li>
 Working independently and coordinating in a team based on the requirement.
 </li>
 <li>
 Close collaboration with different stakeholders and SMEs at different stages in the design and development process of the product for content creation.
 </li>
 <li>
 Creation of standardized content across platforms to provide consistent messaging across.
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 2-3 years of technical writing expertise.
 </li>
 <li>
 Knowledge of product documentation from the user&rsquo;s viewpoint.
 </li>
 <li>
 Excellent knowledge of Microsoft Word, Microsoft PowerPoint, in-depth understanding of authoring tools and content management system.
 </li>
 <li>
 Strong attention to detail.
 </li>
 <li>
 Ability to grasp technical product details quickly using existing documentation, talking to SMEs and research.
 </li>
 <li>
 Ability to conduct in-depth technical and business research on complex concepts.
 </li>
 <li>
 Excellent writing and communication skills and ability to communicate a complex concept in plain language.
 </li>
 </ul>
 
 
 
 
 
 Desired qualifications
 
 
 <ul>
 <li>
 Graduation
 </li>
 <li>
 Graduation from Literature Background Preferred
 </li>
 </ul>
 
 
 
 
 
 Location and way of working
 
 
 <ul>
 <li>
 Base location: Bangalore
 </li>
 <li>
 This profile does not involve extensive travel for work.
 </li>
 <li>
 Hybrid is our default way of working. Each domain has customised the hybrid approach to their unique needs.
 </li>
 </ul>
 
 
 
 
 
 Your role as a Senior Executive
 
 
 
 
 
 
 We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.
 
 
 
 
 
 In addition to living our purpose, Executive across our organization must strive to be:
 
 
 
 
 <ul>
 <li>
 Inspiring - Leading with integrity to build inclusion and motivation
 </li>
 <li>
 Committed to creating purpose - Creating a sense of vision and purpose
 </li>
 <li>
 Agile - Achieving high-quality results through collaboration and Team unity
 </li>
 <li>
 Skilled at building diverse capability - Developing diverse capabilities for the future
 </li>
 <li>
 Persuasive / Influencing - Persuading and influencing stakeholders
 </li>
 <li>
 Collaborating - Partnering to build new solutions
 </li>
 <li>
 Delivering value - Showing commercial acumen
 </li>
 <li>
 Committed to expanding business - Leveraging new business opportunities
 </li>
 <li>
 Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization
 </li>
 <li>
 Effective communication &ndash; Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities
 </li>
 <li>
 Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for
 </li>
 </ul>
 <ol>
 <li>
 the success of engagement(s)
 </li>
 </ol>
 <ul>
 <li>
 Managing change - Responding to changing environment with resilience
 </li>
 <li>
 Managing Quality &amp; Risk - Delivering high quality results and mitigating risks with utmost integrity and precision
 </li>
 <li>
 Strategic Thinking &amp; Problem Solving - Applying strategic mindset to solve business issues and complex problems
 </li>
 <li>
 Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte
 </li>
 <li>
 Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.
 </li>
 </ul>
 
 
 
 
 
 How you&rsquo;ll grow
 
 
 
 
 
 
 
 
 Connect for impact
 
 
 
 
 
 
 
 Our exceptional team of professionals across the globe are solving some of the world&rsquo;s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our Global Impact Report and our India Impact Report.
 
 
 
 
 
 
 
 Empower to lead
 
 
 
 
 
 
 
 You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about Deloitte and our One Young World partnership.
 
 
 
 
 
 
 
 Inclusion for all
 
 
 
 
 
 
 
 At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. Know more about everyday steps that you can take to be more inclusive. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.
 
 
 
 
 
 
 
 Drive your career
 
 
 
 
 
 
 
 At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about Life at Deloitte.
 
 
 
 
 
 
 Everyone&rsquo;s welcome&hellip; entrust your happiness to us
 
 
 
 
 
 
 Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here&rsquo;s a glimpse of things that are in store for you.
 
 
 
 
 
 
 Interview tips
 
 
 
 
 
 
 We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you&rsquo;re applying to. Check out recruiting tips from Deloitte professionals.
 
 
 
</div>

Technical Content Writer

Hitachi Energy

<div>
 
 The Opportunity
 
 
 
 Hitachi Energy is looking for a Technical Writer who will be responsible for generating innovative content ideas while working independently and collaboratively as part of a team. The position will research products, services, technology, or concepts to be documented and easily understood by a broad audience.
 
 
 As a Technical Writer for Enterprise Software R&amp;D Unit, you will be part of the respective local department and report to the R&amp;D Team Manager.
 
 
 
 How You Will Make An Impact
 
 
 
 <ul>
 <li>
 You will be responsible for creating and updating product documentation and descriptions without oversight.
 </li>
 <li>
 Cooperate with Product Managers, UX Designers, Developers, and other Technical Writers.
 </li>
 <li>
 You will speak with development teams to clarify feature details and specifications.
 </li>
 <li>
 You will be responsible for taking the lead in documentation projects.
 </li>
 <li>
 You will share your knowledge with other team members.
 </li>
 <li>
 Responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.
 </li>
 <li>
 Living Hitachi Energy&rsquo;s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
 
 
 </li>
 </ul>
 
 Your Background
 
 
 
 <ul>
 <li>
 Bachelor's degree or higher in technical writing, English, communications, or a related area of study
 </li>
 <li>
 Required at least 0-3+ years in a similar role with some experience of writing for technical audiences.
 </li>
 <li>
 Excellent writing, editing, and proofreading skills to prepare easy-to-read text in plain English.
 </li>
 <li>
 Practical knowledge of using international style guides for writing in English (Microsoft Manual of Style or the AP Stylebook) or STE.
 </li>
 <li>
 Experience with technical writing tools (Madcap Flare), content management systems, source control systems (Git), Jira, and Confluence is an advantage.
 </li>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Ability to understand the technical specifications of each product and write in a concise manner.
 </li>
 <li>
 Proficiency in both spoken &amp; written English language is required.
 
 
 </li>
 </ul>
 Hitachi Energy is a global technology leader in electrification, powering a sustainable energy future through innovative power grid technologies with digital at the core. Over three billion people depend on our technologies to power their daily lives.
 
 
 With over a century in pioneering mission-critical technologies like high-voltage, transformers, automation, and power electronics, we are addressing the most urgent energy challenge of our time &ndash; balancing soaring electricity demand, while decarbonizing the power system.
 
 
 Headquartered in Switzerland, we employ over 50,000 people in 60 countries and generate revenues of around $16 billion USD. We welcome you to apply today.
</div>

Technical Writing & Editing Entry Professional – India Development Centre

Turing

<div>
 
 A leading US-based company is looking for candidates with strong analytical and English comprehension skills. The ideal candidate should have the ability to read, summarize, and break down large content into smaller logical blocks, conduct research online, validate claims made in the content through online research, and work with the LLM (Large Language Models) to solve puzzles! Your role is critical in helping fine-tune and improve large language models (like gpt), and will make you an expert on how to leverage AI to be a better analyst. This is your chance to future-proof your career in an AI-first world!
 
 
 
 
 
 
 What Does Day-to-day Look Like :
 
 
 
 Your role involves analyzing and creating scenarios to improve LLM models. You'll provide correct answers and explanations to help models learn from their mistakes. Here are a few examples:
 
 <ul>
 <li>
 Based on a given distribution of sales by month across locations, could you analyze which location has grown the most? (Hint: what time period should we look at? should we account for sudden variability at the beginning?)
 </li>
 <li>
 In a small town, there are four distinct neighborhoods: Oak, Pine, Maple, and Elm. A postman is assigned to deliver mail and can only deliver to two neighborhoods in one day, with certain rules (e.g. Oak is always visited before Pine). If he delivers to Oak and Elm on the first day, which neighborhoods does the carrier deliver to on the second day?
 </li>
 </ul>
 
 
 
 
 
 Note:
 
 No other prior specialized domain experience is needed.
 
 
 
 
 
 
 Requirements :
 
 
 <ul>
 <li>
 English Proficiency: High level of reading and writing comprehension in English.
 </li>
 <li>
 Analytical Skills: Good research and analytical skills.
 </li>
 <li>
 Feedback Skills: Ability to provide constructive feedback and detailed annotations.
 </li>
 <li>
 Creative Thinking: Creative and lateral thinking abilities.
 </li>
 <li>
 Independence: Self-motivated and able to work independently in a remote setting.
 </li>
 <li>
 Commitment: Available for up to 40 hours/week during US business hours.
 </li>
 <li>
 Technical Setup: Desktop/Laptop set up with a good internet connection.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications :
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering, Literature, Journalism, Communications, Arts, Statistics, or related field, or equivalent experience in these areas.
 </li>
 <li>
 Professional writing experience in roles such as business analyst, research analyst, copywriter, journalist, technical writer, editor, or translator.
 </li>
 <li>
 Proficiency in Excel and Google Suite.
 </li>
 </ul>
 
 
 
 
 
 Benefits :
 
 
 <ul>
 <li>
 Competitive compensation based on experience and expertise.
 </li>
 <li>
 This is a contractual role with flexible working hours and remote work environment.
 </li>
 <li>
 Opportunity to work on cutting-edge AI projects with leading LLM companies.
 </li>
 <li>
 Potential for contract extension based on performance and project needs.
 </li>
 </ul>
 
 
 
 
 
 Application Process :
 
 
 <ul>
 <li>
 Shortlisted analysts may be asked to complete an assessment.
 </li>
 <li>
 If you clear the assessment, you will be contacted for contract assignments with expected start dates, durations, and end dates.
 </li>
 <li>
 Some contract assignments require fixed weekly hours, averaging 20/30/40 hours per week for the duration of the contract assignment.
 </li>
 </ul>
</div>

Remote Business Analyst - 20929

YourfriendlyHR

<div>
 
 Location:
 
 Bangalore (On-site)
 
 
 
 Experience:
 
 1&ndash;2 years
 
 
 
 Industry:
 
 SaaS / Product-based
 
 
 
 About The Role
 
 
 
 We are looking for a
 
 Content Writer
 
 who can craft clear, concise, and engaging content to communicate
 
 product updates, release notes, announcements, and knowledge articles
 
 to our customers and stakeholders. The ideal candidate will have strong writing skills with prior experience in SaaS or product-based companies, ensuring updates are published in a professional and user-friendly manner.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Write and publish product updates, release notes, and announcements across web, app, and email channels.
 </li>
 <li>
 Collaborate with product managers, developers, and designers to understand new features and communicate them effectively to end-users.
 </li>
 <li>
 Maintain and update help center articles, FAQs, and product documentation.
 </li>
 <li>
 Ensure content is aligned with brand voice, style guide, and clarity standards.
 </li>
 <li>
 Work with marketing and customer success teams to ensure updates reach the right audience.
 </li>
 <li>
 Optimize content for usability, readability, and SEO where applicable.
 </li>
 <li>
 Track engagement on published updates and refine content strategies accordingly.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 1&ndash;2 years of experience in content writing, technical writing, or product communication.
 </li>
 <li>
 Strong written communication skills with the ability to simplify complex concepts.
 </li>
 <li>
 Prior exposure to SaaS products, release notes, or knowledge base content.
 </li>
 <li>
 Familiarity with content publishing tools, CMS platforms, or helpdesk software.
 </li>
 <li>
 Detail-oriented, organized, and capable of handling multiple updates simultaneously.
 
 
 </li>
 </ul>
 What We Offer
 
 
 <ul>
 <li>
 Opportunity to own and manage customer-facing product communication.
 </li>
 <li>
 Collaborative startup environment with real impact on customer experience.
 </li>
 <li>
 Competitive salary and benefits.
 </li>
 <li>
 Exposure to end-to-end SaaS product lifecycle and communication strategy.
 
 
 </li>
 </ul>
 Skills: saas,announcements,product communication,communication,writing,release notes,notes,articles,skills,customer
</div>

Content Writer

Enphase Energy

<div>
 
 Description
 
 
 
 Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.
 
 
 Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!
 
 
 This role at Enphase requires working onsite
 
 3 days a week
 
 , with plans to transition back to a full 5 day in office schedule over time.
 
 
 
 About The Role
 
 
 
 As a Content Editor, you&rsquo;ll help shape the brand&rsquo;s tone of voice, ensure clear and accurate communication, and deliver educational content that resonates with homeowners in their journey for a better and brighter future!
 
 
 Day-to-day you&rsquo;ll write informative content, maintain copy standards, and tell product and brand stories through enphase.com, the Enphase Store, marketing newsletters, and more. You&rsquo;ll also provide input and help evolve the Enphase tone of voice to ensure we are always communicating effectively and engagingly to our audiences.
 
 
 What you will do
 
 
 <ul>
 <li>
 Conduct thorough research, plan and create original short-term and long-term content tailored to our target audience
 </li>
 <li>
 Review, edit, and proof-read written content to align with Enphase brand guidelines
 </li>
 <li>
 Stay up to date on solar industry trends and regulatory changes to ensure content accuracy and relevance
 </li>
 <li>
 Develop compelling and accurate content for all stages of the customer lifecycle.
 </li>
 <li>
 Utilize SEO best practices to optimize content and boost organic traffic to the website
 </li>
 <li>
 Deepen understanding of Enphase as a brand and contribute to fortifying its position as an industry leader through the creation of engaging and trustworthy content.
 </li>
 <li>
 Collaborate with the marketing and product teams to develop and execute content strategies that drive traffic, engagement, and generate high quality leads
 
 
 
 </li>
 </ul>
 
 Who You Are And What You Bring
 
 
 
 <ul>
 <li>
 Excellent grammar and copywriting skills; samples will be requested
 </li>
 <li>
 3+ years of experience writing compelling content for direct-to-consumer companies
 </li>
 <li>
 Aptitude for distilling complex concepts into simple messages
 </li>
 <li>
 Demonstrated mastery of copywriting in a clear and consistent voice, and comfort in working with technical language
 </li>
 <li>
 Strong adherence to copy standards, from style and punctuation to capitalization and date and time formats
 </li>
 <li>
 Ability to show restraint in writing and know when less is more
 </li>
 <li>
 Display eagerness to learn about the solar industry and demonstrate a commitment to bringing continuous learning and updated knowledge to content creation effort
 </li>
 <li>
 Outstanding time management and multi-tasking ability with high degrees of autonomy
 </li>
 <li>
 Prior experience in the solar industry is preferred, but not mandatory
 </li>
 </ul>
</div>

Content Writer and Editor

Jupiter

<div>
 
 
 Who we are :
 
 
 
 Money. A subject that&rsquo;s always on our mind. We go through a rollercoaster of emotions when it comes to money. That&rsquo;s why at Jupiter, our mission is to enable people to improve their relationship with money.
 
 
 We are a financial services platform that leverages technology to offer our customers seamless and user-friendly products related to banking, loans, and investments. So whether it&rsquo;s a savings account, credit cards, investment and payments, it's all on Jupiter. We also help users cut through the banking jargons, offer smart insights based on spending and provide users with a range of new age features to enable and make sense of their finances.
 
 
 
 
 
 
 Our journey so far:
 
 
 
 Jupiter was founded in 2019 by Jitendra Gupta. Best known as Citrus Pay&rsquo;s founder, Jiten found himself wondering why personal finance experiences were not customer-centric when everything else like food ordering and entertainment were. That&rsquo;s how our journey began in 2019, with a simple, powerful idea : to create a modern, customer-centric experience that empowers individuals when it comes to their money.
 
 
 From our humble beginnings, we've strived relentlessly to make managing money easier. In 2021 when we launched we had a waitlist with over 100,000 people eager to experience the world of Jupiter - and within 10 months we crossed 1 million users. Today, we have 2.7 million + happy users on Jupiter.
 
 
 Our Insights feature today tells how much and where you&rsquo;ve been spending automatically, even on your other savings accounts! Our Edge CSB Bank RuPay credit card is getting a lot of love for it&rsquo;s head-turning transparent design, not to mention it being a rewarding experience. Our No-Penalty SIP and Daily SIP at Rs 10/- has helped scale our investments business and we have over 100,000 users investing on our platform to fulfill their money aspirations.
 
 
 We've embraced cutting-edge technology, harnessed the power of data analytics, and assembled a diverse team of creative thinkers and industry experts who share our vision for a more accessible, transparent, and inclusive financial ecosystem. We&rsquo;re now looking for like-minded folks to join the crew.
 
 
 
 
 
 
 Who we're looking for:
 
 
 
 This role is pivotal in identifying performance gaps, enhancing team capabilities, and building a robust quality governance model.
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 <ul>
 <li>
 Audit customer interactions (calls, chats, emails) using defined quality scorecards and frameworks.
 </li>
 <li>
 Analyze audit findings to detect performance trends, process gaps, and recurring customer issues.
 </li>
 <li>
 Apply Six Sigma tools (e.g., RCA, Fishbone, Pareto, Control Charts) to identify root causes of quality defects and recommend corrective actions.
 </li>
 <li>
 Collaborate with Ops and Training and PE teams to ensure feedback translates into measurable improvements.
 </li>
 <li>
 Develop and maintain QA dashboards, trackers, and reports for internal governance and stakeholder visibility.
 </li>
 <li>
 Lead and participate in calibration sessions with Ops/Training/Leadership to align quality expectations.
 </li>
 <li>
 Identify opportunities to reduce variation, improve agent consistency, and enhance customer outcomes (CSAT, FCR, DSAT).
 </li>
 <li>
 Assist in the development and refinement of SOPs, audit guidelines, and knowledge bases.
 </li>
 <li>
 Contribute to or lead process improvement projects using Lean Six Sigma methodology.
 </li>
 <li>
 Build and maintain a repository of audit insights, agent error patterns, and best practices.
 </li>
 </ul>
 
 
 
 
 
 What is needed for this role:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in any discipline; background in Business, Commerce, or Process Excellence preferred.
 </li>
 <li>
 1&ndash;3 years of experience in a QA or CX-focused role, preferably in BPO, SaaS, fintech, or e-commerce sectors.
 </li>
 <li>
 Six Sigma certification (Green Belt or higher) is highly desirable.
 </li>
 <li>
 Strong understanding of QA and CX metrics (CSAT, DSAT, AHT, FCR, Escalations).
 </li>
 <li>
 Proficiency in QA tools/platforms (e.g., MaestroQA, Observe.AI, Scorebuddy) and CRMs (e.g., Zendesk, Freshdesk, Salesforce).
 </li>
 <li>
 Excellent communication, feedback writing, and stakeholder management skills.
 </li>
 <li>
 Highly analytical mindset with the ability to work independently on root cause identification and solution design.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Brownie Points for:
 
 
 <ul>
 <li>
 Experience mentoring juniors or managing agency/vendor partners.
 </li>
 <li>
 Exposure to credit or payment products and their risk/compliance nuances.
 </li>
 <li>
 Familiarity with predictive models (churn or upsell propensity) and large-scale marketing automation.
 </li>
 </ul>
 
 
 
 
 
 Want to know more about us? Hop onto the links below:
 
 
 <ul>
 <li>
 About us
 </li>
 <li>
 Our values
 </li>
 <li>
 Our Journey
 </li>
 </ul>
 
 
</div>

Quality Analyst-Customer experience

Explore 322+ Technical writer in Mangaluru this September. Find roles across top companies and apply now to boost your career.