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technology service analyst

Deutsche Bank

<div>
 
 Position Overview
 
 
 
 
 Details of the Division and Team:
 
 
 
 Within Technology, Data and Innovation division, Group Technology and Infrastructure, Branch Technology organization has the mission to provide onshore technology services that cover the support of applications, infrastructure and end-user technologies, as well as compliance with local regulatory requirements related to Technology.
 
 
 BT provides its services to all our business lines and support functions for enablement of world-class banking capabilities to the clients.
 
 
 
 What we will offer you:
 
 
 
 A healthy, engaged and well-supported workforce is better equipped to do their best work and, more importantly, enjoy their lives inside and outside the workplace. That&rsquo;s why we are committed to providing an environment with your development and wellbeing at its center.
 
 
 
 You can expect:
 
 
 
 <ul>
 <li>
 Life Insurance
 </li>
 <li>
 Accidental Death Insurance
 </li>
 <li>
 Permanent Partial Disability Insurance
 </li>
 <li>
 Private Medical Insurance for you, your spouse and dependent children
 </li>
 <li>
 Flexible working arrangements
 </li>
 <li>
 30 days of annual paid leave, plus public holiday &amp; Flexible Working Arrangement
 </li>
 <li>
 Contributions to Employee Workplace Savings "GOSI" plan (for Saudi nationals only)
 
 
 
 </li>
 </ul>
 
 Your key responsibilities:
 
 
 
 <ul>
 <li>
 Ensure Application Operations Team provides optimum service level to business units and support functions.
 </li>
 <li>
 Ensure banking and trading applications availability and integrity. Perform regular maintenance and required changes.
 </li>
 <li>
 Assist in managing stakeholders (internal and external) communications, expectations, relationships.
 </li>
 <li>
 Take overall responsibility on monitoring applications changes, resolution of incidents and problems, including interfaces to external and global systems.
 </li>
 <li>
 Assist in delivering activities related to domestic IT landscape jointly with IT peers, business and external partners (regulator, vendor, stock exchange).
 </li>
 <li>
 Ensure that defined service operations processes are adhered to by the team and make improvement recommendations where appropriate.
 </li>
 <li>
 Participate in team related activities such as participating and leading work streams, chairing team meetings, being trained and training peers, where appropriate.
 
 
 
 </li>
 </ul>
 
 Your skills and experience:
 
 
 
 <ul>
 <li>
 5 years experience in Technology in banking or capital market sectors in Saudi Arabia.
 </li>
 <li>
 Experience in banking and trading applications (SARIE, SADAD, WATHEEQ, OMS, GTEXCHANGE).
 </li>
 <li>
 Good knowledge of underlying infrastructure domains (Unix, Oracle, Network firewalls iDMZ and eDMZ conversation matrixes, information security).
 </li>
 <li>
 ITIL/best practice service management.
 </li>
 <li>
 Ability to work in a high pace environment and virtual teams.
 </li>
 <li>
 Experience managing stakeholders&rsquo; communications and relationships. Bachelor&rsquo;s degree from an accredited college or university (focus on Computer Science).
 </li>
 <li>
 Arabic language to communicate with business partners and regulators.
 
 
 
 </li>
 </ul>
 
 How we&rsquo;ll support you:
 
 
 
 <ul>
 <li>
 Flexible working to assist you balance your personal priorities
 </li>
 <li>
 Coaching and support from experts in your team
 </li>
 <li>
 A culture of continuous learning to aid progression
 </li>
 <li>
 A range of flexible benefits that you can tailor to suit your needs
 </li>
 <li>
 Training and development to help you excel in your career
 
 
 
 </li>
 </ul>
 
 About us and our teams:
 
 
 
 Deutsche Bank is the leading German bank with strong European roots and a global network. click here to see what we do.
 
 
 
 Deutsche Bank &amp; Diversity
 
 
 
 Our values define the working environment we strive to create &ndash; diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
 
 
 We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
</div>

Technology Service Analyst

Avensys Consulting

<div>
 
 Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
 
 
 
 
 
 We are currently looking to hire a Quality Analyst. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
 
 
 
 
 
 Role: Quality Analyst
 
 
 Location: Riyadh, Saudi Arabia
 
 
 Type: Contract (3 months Contract -extendable)
 
 
 Experience: 1-5 years
 
 
 Note: Looking for Immediate Joiners
 
 
 
 
 
 Responsibilities
 
 
 Ensure incident and request handling meets quality standards: audit tickets for accuracy and SLA adherence, identify trends and process gaps, provide feedback and training to improve resolution quality and reporting.
 
 
 
 
 
 We are seeking a detail-oriented and process-driven Quality Analyst to ensure high standards of service delivery across Incident and Request Management operations. The Quality Analyst will be responsible for conducting regular audits, ensuring SLA compliance, identifying performance gaps, and driving continuous improvement initiatives within the Service Desk/ITSM environment.
 
 
 ________________________________________
 
 
 Key Responsibilities:
 
 
 1. Quality Auditing &amp; Compliance
 
 
 &bull; Conduct periodic audits of incident and service request tickets to ensure accuracy, completeness, and adherence to ITIL/organizational quality standards.
 
 
 &bull; Verify that tickets include proper categorization, prioritization, documentation, and resolution steps.
 
 
 &bull; Ensure compliance with SLAs, response timelines, and escalation protocols.
 
 
 &bull; Identify discrepancies, errors, or incomplete ticket handling and ensure corrective measures are implemented.
 
 
 2. Process Monitoring &amp; Improvement
 
 
 &bull; Analyze recurring issues, ticket trends, and operational patterns to identify process gaps or service delivery inefficiencies.
 
 
 &bull; Recommend improvements to enhance the quality, speed, and consistency of incident and request resolution.
 
 
 &bull; Support the development and refinement of standard operating procedures (SOPs) and knowledge articles.
 
 
 3. Feedback, Coaching &amp; Training
 
 
 &bull; Provide structured feedback to Service Desk agents, L1/L2 teams, and other operational staff based on audit findings.
 
 
 &bull; Conduct refresher training sessions to address common errors, ensure process adherence, and improve overall service quality.
 
 
 &bull; Collaborate with team leads to support capability development and performance enhancement.
 
 
 4. Reporting &amp; Documentation
 
 
 &bull; Prepare monthly/weekly quality reports highlighting audit results, SLA performance, accuracy levels, and improvement areas.
 
 
 &bull; Track and maintain quality metrics, KPIs, and compliance dashboards to support operational decision-making.
 
 
 &bull; Document quality findings, improvement plans, and follow-up actions.
 
 
 5. Stakeholder Collaboration
 
 
 &bull; Work closely with Incident Managers, Service Desk Leads, and Process Owners to ensure quality expectations are met.
 
 
 &bull; Participate in review calls, quality meetings, and RCA discussions to drive continuous improvement.
 
 
 &bull; Support internal audits and assist with compliance requirements as needed.
 
 
 ________________________________________
 
 
 Required Skills &amp; Qualifications:
 
 
 &bull; 2&ndash;5 years of experience as a Quality Analyst in IT Support, ITSM, Service Desk, or a similar environment.
 
 
 &bull; Strong knowledge of ITIL processes, especially Incident, Request, and Problem Management.
 
 
 &bull; Experience in ticketing tools such as ServiceNow, Remedy, JIRA, or similar platforms.
 
 
 &bull; Excellent analytical, auditing, and documentation skills.
 
 
 &bull; Strong communication and interpersonal skills for effective coaching and feedback.
 
 
 &bull; Ability to identify patterns, trends, and process bottlenecks.
 
 
 ________________________________________
 
 
 Preferred Skills:
 
 
 &bull; ITIL Foundation certification.
 
 
 &bull; Experience working with quality frameworks or continuous improvement methodologies (Lean, Six Sigma).
 
 
 &bull; Prior experience in SLA monitoring and reporting.
 
 
 
 
 
 WHAT&rsquo;S ON OFFER:
 
 
 You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
 
 
 
 
 
 To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to kumar@aven-sys.com Your interest will be treated with strict confidentiality.
 
 
 
 
 
 CONSULTANT DETAILS:
 
 
 Consultant Name: Kumar Ankush
 
 
 Avensys Consulting Pte Ltd
 
 
 Email: kumar@aven-sys.com
 
 
 Call: +65 6727 7653 | Ext: 653
 
 
 
 
 
 Privacy Statement:
 
 
 We take your personal data protection seriously and adhere to both EU and local data protections regulations.
 
 
 Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.
 
 
 Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants
 
 
 
</div>

Quality Analyst

Wipro

<div>Job Description<div><div><ul><li><div> 
 
</div></li></ul></div></div><div><div><div><div>Job Title: Service Desk Analyst
</div></div></div></div><div><div><div><div>City: Riyadh
</div></div></div></div><div><div><div><div>State/Province: Riyadh Province
</div></div></div></div><div><div><div><div>Posting Start Date: 12/15/25
</div></div></div></div><div><div><div><div>Job Description:
<div><div><div><h2 class="jobSectionHeader">Job Description
</h2></div><div>Job Summary
We are looking for a dedicated and End User-focused Service Desk Analyst to join our IT Support team. The Service Desk Analyst will be responsible for providing first-line support to end users, troubleshooting and resolving technical issues, and ensuring that service requests are handled efficiently and effectively. This role requires a strong technical aptitude, excellent communication skills, and a passion for delivering exceptional service. 
Key Responsibilities
<ul><li>First-line Technical Support: Provide prompt and courteous assistance to users for a wide range of IT issues, including hardware, software, and network problems.
</li><li>Incident Management: Log, track, and resolve support tickets in a timely manner, ensuring that incidents are escalated to higher-level support teams when necessary.
</li><li>Problem Resolution: Troubleshoot and diagnose issues with end-user devices (e.g., desktops, laptops, printers) and software applications. Resolve or escalate technical issues as appropriate.
</li><li>Service Requests: Handle routine service requests such as password resets, account unlocks, software installations, and permissions changes.
</li><li>Knowledge Base Management: Contribute to the development and maintenance of internal knowledge base articles to empower end users and improve operational efficiency.
</li><li>Customer Service: Provide excellent customer service to users by maintaining professionalism, patience, and clear communication.
</li><li>Documentation: Maintain accurate records of support requests, actions taken, and resolutions. Ensure proper documentation is provided for future reference.
</li><li>Training &amp; Support: Assist with training new employees and provide ongoing education to users about best practices and new technologies.
</li><li>Collaboration: Work closely with other IT teams (e.g., network, infrastructure, and security teams) to resolve complex issues and support ongoing IT initiatives.
</li>IVR call Handling: Should be able to handle the IVR calls and provide on call resolution to end users as FCR 
<li>
</li></ul></div></div><div><div><h2 class="jobSectionHeader">͏
</h2></div><div>Qualifications:
<ul><li>Education: Associate&rsquo;s degree in information technology, Computer Science, or related field. Alternatively, relevant certifications (ITIL Foundation) are desirable.
</li><li>Experience: 4-5 years of experience in an IT support or service desk role
</li><li>Should have written and oral experience and Arabic &amp; English Language
</li></ul>Technical Skills:
<ul><li>Strong knowledge of Windows and macOS operating systems.
</li><li>Familiarity with Microsoft Office 365, Active Directory, and other commonly used software tools.
</li><li>Basic understanding of networking concepts (TCP/IP, VPN, DNS, DHCP).
</li><li>Experience with ticketing systems (e.g., ServiceNow, JIRA, Remedy).
</li><li>Knowledge of remote desktop support tools
</li></ul>Other Skills:
Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
Problem Solving: Strong troubleshooting and analytical skills, with a methodical approach to diagnosing and resolving issues.
Customer Focus: A commitment to delivering excellent customer service with a positive, professional attitude.
Time Management: Ability to manage multiple tasks and prioritize issues based on urgency and business impact.
Working Conditions:
Work Hours: Should be able to work on rotational shifts including night shifts &amp; weekends.</div></div></div></div></div></div></div></div>

Service Desk Analyst

<div>
 
 Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
 
 
 
 
 
 
 
 
 
 
 
 We are seeking for
 
 Command Center Analyst
 
 Position
 
 
 
 
 
 
 Position Details:
 
 
 
 
 Command Center Analyst
 
 (1 year Onsite Assignment)
 
 
 
 
 
 Location: Riyadh, Saudi Arabia (Onsite required, Proficiency in Arabic Language is Mandatory)
 
 
 
 
 Engagement Type: Contract &mdash; 1 year (Renewable)
 
 
 
 
 Start Date: Immediate / As soon as available
 
 
 
 
 Yrs of Exp: Min 2+ years of relevant experience
 
 
 
 
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Monitor IT infrastructure alerts and events across network, server, and application systems using monitoring tools.
 </li>
 <li>
 Create and categorize tickets in the ITSM system (e.g., ServiceNow, BMC) as per SOPs upon detection of defined alerts or threshold breaches.
 </li>
 <li>
 Follow predefined workflows to notify relevant resolver groups or escalate incidents when needed.
 </li>
 <li>
 Operate in a 24x7 shift environment (including night and weekend shifts).
 </li>
 <li>
 Maintain event logs and document issues accurately for further triage and resolution.
 </li>
 <li>
 Support initial validation of events (false positive elimination) based on standard checks.
 </li>
 <li>
 Collaborate with L1/L2 support teams for incident handover or follow-up.
 </li>
 <li>
 Ensure compliance with monitoring KPIs and SLAs for incident detection and ticket creation.
 </li>
 <li>
 Assist in upkeep of monitoring dashboards and tools under supervision.
 </li>
 <li>
 Participate in periodic system health checks and basic IT operations tasks based on SOPs.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 2&ndash;5 years in NOC/Helpdesk/Operations
 </li>
 <li>
 Familiarity with monitoring tools.
 </li>
 <li>
 ITIL Foundations
 </li>
 <li>
 Strong communication Skills.
 </li>
 <li>
 Readiness for 24&times;7 shifts.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 WHAT&rsquo;S ON OFFER:
 
 
 
 You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
 
 
 
 
 
 
 
 
 
 
 
 To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to
 
 uma@aven-sys.com
 
 . Your interest will be treated with strict confidentiality.
 
 
 
 
 
 CONSULTANT DETAILS:
 
 
 Consultant Name : Uma
 
 
 AvensysConsultingPteLtd
 
 
 
 
 
 
 
 Privacy Statement:
 
 
 Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.
 
 
 
</div>

Command Center Analyst

CodeNinja

About the Company
 Aligned with Saudi Arabia’s Vision 2030, we harness the Kingdom’s rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting-edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region’s human capital development. Through ethical innovation and transparency-focused partnerships, we actively contribute to the Kingdom’s ambitious objectives, championing a high-tech, sustainable future.
 About the role
 We are looking for a Senior Business Analyst – Digital Banking (Loans & Mortgages) with 6–7 years of experience in the banking and financial services domain. The ideal candidate will have strong expertise in digital banking platforms, particularly across loan and mortgage lifecycles, and will work closely with business and technology stakeholders to deliver compliant, customer-centric digital solutions. Arabic-speaking candidates are preferred.
 Key Responsibilities
 <ul>
<li>Gather, analyze, and document business requirements for digital banking platforms.</li>
<li>Work closely with stakeholders across the loan and mortgage lifecycle, including origination, underwriting, servicing, and collections.</li>
<li>Translate business needs into functional specifications, BRDs, and user stories.</li>
<li>Support product owners, delivery teams, and other stakeholders throughout the SDLC.</li>
<li>Ensure regulatory, compliance, and operational requirements are incorporated into solution design.</li>
<li>Participate in workshops and stakeholder discussions to ensure clarity, alignment, and solution accuracy.</li>
</ul>
Requirements: 
Requirements: 
<ul>
<li>6–7 years of experience as a Business Analyst within Banking & Financial Services.</li>
<li>Strong experience in digital banking, with a focus on loans and mortgages.</li>
<li>Solid understanding of retail banking processes and customer journeys.</li>
<li>Experience working in Agile / Scrum environments.</li>
<li>Strong communication, documentation, and stakeholder management skills.</li>
<li>Ability to work effectively with cross-functional business and technology teams.</li>
<li>Arabic-speaking capability is required/preferred.</li>
</ul>
Benefits: 
About the Company
 Aligned with Saudi Arabia’s Vision 2030, we harness the Kingdom’s rapidly developing talent and technological advancements to support economic diversification and drive industry transformation through cutting-edge AI, computer vision, and automation. Our solutions are strategically designed to empower startups and enterprises with a competitive edge by leveraging local talent and infrastructure, advancing the region’s human capital development. Through ethical innovation and transparency-focused partnerships, we actively contribute to the Kingdom’s ambitious objectives, championing a high-tech, sustainable future.
 About the role
 We are looking for a Senior Business Analyst – Digital Banking (Loans & Mortgages) with 6–7 years of experience in the banking and financial services domain. The ideal candidate will have strong expertise in digital banking platforms, particularly across loan and mortgage lifecycles, and will work closely with business and technology stakeholders to deliver compliant, customer-centric digital solutions. Arabic-speaking candidates are preferred.
 Key Responsibilities
 <ul>
<li>Gather, analyze, and document business requirements for digital banking platforms.</li>
<li>Work closely with stakeholders across the loan and mortgage lifecycle, including origination, underwriting, servicing, and collections.</li>
<li>Translate business needs into functional specifications, BRDs, and user stories.</li>
<li>Support product owners, delivery teams, and other stakeholders throughout the SDLC.</li>
<li>Ensure regulatory, compliance, and operational requirements are incorporated into solution design.</li>
<li>Participate in workshops and stakeholder discussions to ensure clarity, alignment, and solution accuracy.</li>
</ul>
Requirements: 
<ul>
<li>6–7 years of experience as a Business Analyst within Banking & Financial Services.</li>
<li>Strong experience in digital banking, with a focus on loans and mortgages.</li>
<li>Solid understanding of retail banking processes and customer journeys.</li>
<li>Experience working in Agile / Scrum environments.</li>
<li>Strong communication, documentation, and stakeholder management skills.</li>
<li>Ability to work effectively with cross-functional business and technology teams.</li>
<li>Arabic-speaking capability is required/preferred.</li>
</ul>
Why Join Us
 <ul>
<li>Work on high-impact digital banking transformation initiatives.</li>
<li>Gain exposure to modern loan and mortgage platforms and customer-centric digital journeys.</li>
<li>Collaborate with experienced professionals across banking, technology, and product teams.</li>
<li>Opportunity to grow into senior roles in business analysis, product ownership, or digital transformation.</li>
<li>Be part of a culture that values quality, innovation, and continuous learning.</li>
</ul>
Disclaimer
 CodeNinja is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, and performance. Female and minorities are strongly encouraged and preferred to apply for the role.

Senior Business Analyst - Digital Banking (Loans & Mortgages)

Systems Arabia

<div>
 
 As a Senior Business Analyst, you will play a critical role in bridging the gap between business needs and technology solutions. You will lead requirements gathering, process analysis, and stakeholder communication to ensure successful project delivery and alignment with organizational goals.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Lead and facilitate detailed business requirements gathering sessions with stakeholders.
 </li>
 <li>
 Analyze and document business processes, workflows, and systems to identify areas for improvement.
 </li>
 <li>
 Translate business needs into clear, actionable requirements and user stories.
 </li>
 <li>
 Collaborate closely with Delivery managers, developers, and QA teams to ensure solutions meet business objectives.
 </li>
 <li>
 Manage stakeholder expectations and provide regular project status updates.
 </li>
 <li>
 Ensure compliance with organizational policies and regulatory requirements.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer science, Information Systems, or related field;
 </li>
 <li>
 7-8 years of experience as a Business Analyst, with at least a year in a senior or lead role.
 </li>
 <li>
 Strong understanding of business process modeling, requirements management, and SDLC methodologies.
 </li>
 <li>
 Experience working with ERPs &amp; government projects.
 </li>
 <li>
 Experience with Agile and Waterfall project methodologies.
 </li>
 <li>
 Excellent communication, negotiation, and stakeholder management skills.
 </li>
 <li>
 Proficiency with analysis and project tools (e.g., DevOps, MS Visio).
 </li>
 <li>
 Ability to analyze complex problems and deliver practical solutions.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Certification such as CBAP, PMI-PBA, or equivalent.
 </li>
 <li>
 Must be willing to work onsite in the Kingdom of Saudi Arabia.
 </li>
 <li>
 Must be fluent in Arabic and English to facilitate clear and effective communication with stakeholders and cross-functional teams.
 </li>
 <li>
 Saudi Nationals are encouraged to apply.
 </li>
 </ul>
 
 
</div>

Senior Business Analyst

Explore 1323+ Technology service analyst in House Counsel Jobs In Riyadh this January. Find roles across top companies and apply now to boost your career.

1323 technology service analyst jobs IN House Counsel Jobs In Riyadh

Technology Service Analyst

Technology Service Analyst

Quality Analyst

Service Desk Analyst

Command Center Analyst

Senior Business Analyst - Digital Banking (Loans & Mortgages)

Senior Business Analyst