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telephone exchange operator

The First Group

<div>Overview:
<div>
Hotel Avalon is a contemporary retreat situated in the heart of Jumeirah Village Circle, ideally positioned within close distance to Dubai&rsquo;s key business districts and major leisure attractions. The hotel features 349 elegantly appointed guestrooms and suites, each thoughtfully designed to offer both comfort and convenience to guests.</div><div>
Hotel Avalon has a comprehensive suite of facilities including an outdoor swimming pool, the Rayya Wellness Spa, and a state-of-the-art fitness centre, catering to the needs of business and leisure travellers alike. The hotel&rsquo;s culinary offerings include Urban Eatery, an all-day dining destination, and Risen Caf&eacute;, renowned for its artisanal coffee and freshly baked pastries. Additionally, hotel guests get exclusive access to our Soluna Restaurants and Beach Club, on the Palm Jumeirah.</div><div>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Hotel Avalon.</div><div></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div><b>
Job Description:</b></div><div>
The Telephone Operator plays a key role in ensuring seamless communication within the hotel and with external guests. As the voice of Hotel Avalon, the Telephone Operator is responsible for answering and directing incoming calls, handling guest inquiries, managing wake-up call requests, and supporting hotel operations through effective communication. The ideal candidate is courteous, attentive, and professional, providing every caller and guest with a warm and efficient response that reflects the hotel's commitment to exceptional service.</div><div>
Key Responsibilities:</div><div>
Answer and direct all internal and external calls promptly and professionally using the hotel&rsquo;s telephone system.</div><div>
Respond to guest inquiries, requests, and concerns with accuracy and courtesy.</div><div>
Process and schedule wake-up calls as requested by guests.</div><div>
Handle emergency calls according to hotel protocols, including contacting relevant departments or emergency services.</div><div>
Maintain confidentiality and security of guest and hotel information at all times.</div><div>
Log and relay guest messages accurately and ensure timely delivery.</div><div>
Provide information about hotel services, amenities, operating hours, and local attractions.</div><div>
Coordinate with various departments (Housekeeping, Engineering, Front Office, F&amp;B, etc.) to ensure guest requests are fulfilled efficiently.</div><div>
Monitor and update telephone directories, extension lists, and communication logs.</div><div>
Ensure the switchboard and communication equipment are functioning correctly; report any technical issues.</div><div>
Assist with administrative tasks related to guest communication as needed.</div>
Desired Skill &amp; Expertise:
<div>
High school diploma or equivalent; certification or diploma in hospitality is preferred.</div><div>
Minimum 1 year of experience in a similar role, preferably in a 4-star or higher hotel.</div><div>
Fluent in English (spoken and written); knowledge of additional languages such as French, Russian, Chinese, or Italian is a plus.</div><div>
Strong verbal communication and listening skills.</div><div>
Excellent telephone etiquette and a clear, pleasant speaking voice.</div><div>
Ability to stay calm and professional in high-pressure or emergency situations.</div><div>
Proficiency in telephone systems and basic computer skills; experience with hotel software (e.g., OPERA or similar PMS) is an advantage.</div><div>
High level of attention to detail and accuracy.</div><div>
Flexible to work shifts, including nights, weekends, and holidays.</div></div>

Telephone Operator

SCA Sistemas de Control y Automatización Neumática

<div>
 As a Telephone Operator, your role is to prioritize each phone call, delivering a professional and customer-focused response to our Guests, with the aim of creating a memorable and positive experience during their stay.
 <br/>
 <br/>
 <strong>
  Key Job Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Professionally and warmly receive each Guest call, ensuring a friendly interaction.
  </li>
  <li>
   Foster effective communication with all relevant departments to ensure seamless service delivery.
  </li>
  <li>
   Address every query with politeness and courtesy, consistently exceeding Guest expectations.
  </li>
  <li>
   Greet Guests by name upon calling, adhering to the established standard.
  </li>
  <li>
   Keep abreast of the Hotel's services and local offerings, maintaining up-to-date knowledge.
  </li>
  <li>
   Cultivate awareness of Guest profiles through the Opera Guest profile system.
  </li>
  <li>
   Complete long-distance call vouchers and accurately record them on the traffic sheet.
  </li>
  <li>
   Manage the Guest wake-up call sheet, delivering calls promptly and meeting established standards.
  </li>
  <li>
   Ensure the smooth operation of the switchboard, facilitating fast and efficient internal and external call transfers.
  </li>
  <li>
   Take messages for Guests and Management in accordance with prescribed standards.
  </li>
  <li>
   Uphold environmental, health, and safety standards in alignment with organizational policies.
  </li>
  <li>
   Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.
  </li>
 </ul>
</div>


BankByChoice

<p><b>We are Hiring: Telecaller &ndash; Trading Industry</b></p><p><b>About Us</b>: We are a growing trading company looking to expand our client outreach and support. If you have excellent communication skills and a passion for interacting with people, we want you on our team! Position Summary: We are hiring Telecallers to join our dynamic team. Your main role will be to connect with potential clients, explain our trading services, and help generate leads or convert prospects into customers.</p><p><b>Responsibilities:</b></p><ul><li>Make outbound calls to potential customers.</li><li>Explain our trading products and services clearly and effectively.</li><li>Maintain customer details and feedback in the CRM. Follow up with interested leads and convert them to clients.</li><li>Requirements: Excellent verbal communication skills in [English/Hindi/Malayalam/Tamil language as needed].</li><li>Basic knowledge or interest in trading/stock market is a plus.</li><li>Ability to handle customer objections and queries politely.</li><li>Goal-oriented with a positive attitude.</li></ul><p><b>What We Offer:</b></p><ul><li>Attractive salary with performance-based incentives.</li><li>Training on trading products and market basics.</li><li>Opportunities for growth within the company.</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED2,000.00 - AED3,000.00 per month</p>

Telecaller - Forex/Trading

Marriott International

<div><b>Additional Information</b>The Westin Dubai Mina Seyahi Beach Resort &amp; MarinaLe Meridien Mina Seyahi Beach Resort &amp; Waterpark<br>
<b>Job Number</b>25142857<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Westin Dubai Mina Seyahi Beach Resort &amp; Marina, Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<div><p><br>
</p><div>
</div><i>&#1055;&#1086;&#1083;&#1080;&#1090;&#1080;&#1082;&#1072; Marriott International &mdash; &#1073;&#1099;&#1090;&#1100; &#1088;&#1072;&#1073;&#1086;&#1090;&#1086;&#1076;&#1072;&#1090;&#1077;&#1083;&#1077;&#1084;, &#1082;&#1086;&#1090;&#1086;&#1088;&#1099;&#1081; &#1088;&#1072;&#1076; &#1074;&#1089;&#1077;&#1084; &#1080; &#1082;&#1086;&#1090;&#1086;&#1088;&#1099;&#1081; &#1076;&#1072;&#1077;&#1090; &#1074;&#1089;&#1077;&#1084; &#1088;&#1072;&#1074;&#1085;&#1099;&#1077; &#1074;&#1086;&#1079;&#1084;&#1086;&#1078;&#1085;&#1086;&#1089;&#1090;&#1080;. &#1052;&#1099; &#1087;&#1088;&#1080;&#1074;&#1077;&#1090;&#1089;&#1090;&#1074;&#1091;&#1077;&#1084; &#1089;&#1086;&#1079;&#1076;&#1072;&#1085;&#1080;&#1077; &#1086;&#1073;&#1089;&#1090;&#1072;&#1085;&#1086;&#1074;&#1082;&#1080;, &#1074; &#1082;&#1086;&#1090;&#1086;&#1088;&#1086;&#1081; &#1094;&#1077;&#1085;&#1080;&#1090;&#1089;&#1103; &#1080; &#1086;&#1090;&#1084;&#1077;&#1095;&#1072;&#1077;&#1090;&#1089;&#1103; &#1091;&#1085;&#1080;&#1082;&#1072;&#1083;&#1100;&#1085;&#1099;&#1081; &#1086;&#1087;&#1099;&#1090; &#1085;&#1072;&#1096;&#1080;&#1093; &#1089;&#1086;&#1090;&#1088;&#1091;&#1076;&#1085;&#1080;&#1082;&#1086;&#1074;. &#1053;&#1072;&#1096;&#1072; &#1089;&#1080;&#1083;&#1072; &mdash; &#1091;&#1085;&#1080;&#1082;&#1072;&#1083;&#1100;&#1085;&#1086;&#1077; &#1089;&#1086;&#1095;&#1077;&#1090;&#1072;&#1085;&#1080;&#1077; &#1082;&#1091;&#1083;&#1100;&#1090;&#1091;&#1088;&#1099;, &#1090;&#1072;&#1083;&#1072;&#1085;&#1090;&#1072; &#1080; &#1086;&#1087;&#1099;&#1090;&#1072; &#1085;&#1072;&#1096;&#1080;&#1093; &#1089;&#1086;&#1090;&#1088;&#1091;&#1076;&#1085;&#1080;&#1082;&#1086;&#1074;. &#1053;&#1072;&#1096;&#1072; &#1087;&#1086;&#1083;&#1080;&#1090;&#1080;&#1082;&#1072; &mdash; &#1086;&#1090;&#1089;&#1091;&#1090;&#1089;&#1090;&#1074;&#1080;&#1077; &#1076;&#1080;&#1089;&#1082;&#1088;&#1080;&#1084;&#1080;&#1085;&#1072;&#1094;&#1080;&#1080; &#1087;&#1086; &#1087;&#1088;&#1080;&#1085;&#1094;&#1080;&#1087;&#1072;&#1084;, &#1079;&#1072;&#1097;&#1080;&#1097;&#1072;&#1077;&#1084;&#1099;&#1084; &#1079;&#1072;&#1082;&#1086;&#1085;&#1086;&#1076;&#1072;&#1090;&#1077;&#1083;&#1100;&#1089;&#1090;&#1074;&#1086;&#1084;, &#1074;&#1082;&#1083;&#1102;&#1095;&#1072;&#1103; &#1086;&#1075;&#1088;&#1072;&#1085;&#1080;&#1095;&#1077;&#1085;&#1085;&#1099;&#1077; &#1074;&#1086;&#1079;&#1084;&#1086;&#1078;&#1085;&#1086;&#1089;&#1090;&#1080;, &#1089;&#1090;&#1072;&#1090;&#1091;&#1089; &#1074;&#1077;&#1090;&#1077;&#1088;&#1072;&#1085;&#1072; &#1080;&#1083;&#1080; &#1076;&#1088;&#1091;&#1075;&#1080;&#1077; &#1087;&#1088;&#1080;&#1085;&#1094;&#1080;&#1087;&#1099;, &#1079;&#1072;&#1097;&#1080;&#1097;&#1072;&#1077;&#1084;&#1099;&#1077; &#1087;&#1088;&#1080;&#1084;&#1077;&#1085;&#1080;&#1084;&#1099;&#1084; &#1079;&#1072;&#1082;&#1086;&#1085;&#1086;&#1076;&#1072;&#1090;&#1077;&#1083;&#1100;&#1089;&#1090;&#1074;&#1086;&#1084;.</i>
<p></p><p>&#1041;&#1088;&#1077;&#1085;&#1076; Westin &#1089;&#1090;&#1088;&#1077;&#1084;&#1080;&#1090;&#1089;&#1103; &#1087;&#1088;&#1077;&#1076;&#1086;&#1089;&#1090;&#1072;&#1074;&#1080;&#1090;&#1100; &#1089;&#1074;&#1086;&#1080;&#1084; &#1075;&#1086;&#1089;&#1090;&#1103;&#1084; &#1074;&#1086;&#1079;&#1084;&#1086;&#1078;&#1085;&#1086;&#1089;&#1090;&#1100; &#1089;&#1072;&#1084;&#1080;&#1084; &#1088;&#1077;&#1096;&#1072;&#1090;&#1100;, &#1082;&#1072;&#1082; &#1080;&#1084; &#1083;&#1091;&#1095;&#1096;&#1077; &#1079;&#1072;&#1073;&#1086;&#1090;&#1080;&#1090;&#1100;&#1089;&#1103; &#1086; &#1089;&#1074;&#1086;&#1077;&#1084; &#1079;&#1076;&#1086;&#1088;&#1086;&#1074;&#1100;&#1077; &#1074;&#1086; &#1074;&#1088;&#1077;&#1084;&#1103; &#1087;&#1086;&#1077;&#1079;&#1076;&#1086;&#1082;, &#1095;&#1090;&#1086;&#1073;&#1099; &#1086;&#1085;&#1080; &#1074;&#1089;&#1077;&#1075;&#1076;&#1072; &#1095;&#1091;&#1074;&#1089;&#1090;&#1074;&#1086;&#1074;&#1072;&#1083;&#1080; &#1089;&#1077;&#1073;&#1103; &#1084;&#1072;&#1082;&#1089;&#1080;&#1084;&#1072;&#1083;&#1100;&#1085;&#1086; &#1082;&#1086;&#1084;&#1092;&#1086;&#1088;&#1090;&#1085;&#1086;. &#1063;&#1090;&#1086;&#1073;&#1099; &#1076;&#1086;&#1089;&#1090;&#1080;&#1075;&#1085;&#1091;&#1090;&#1100; &#1089;&#1090;&#1088;&#1072;&#1090;&#1077;&#1075;&#1080;&#1095;&#1077;&#1089;&#1082;&#1086;&#1081; &#1094;&#1077;&#1083;&#1080;, &#1082;&#1086;&#1090;&#1086;&#1088;&#1072;&#1103; &#1089;&#1090;&#1086;&#1080;&#1090; &#1087;&#1077;&#1088;&#1077;&#1076; &#1085;&#1072;&#1096;&#1080;&#1084; &#1073;&#1088;&#1077;&#1085;&#1076;&#1086;&#1084;, &ndash; &#1089;&#1090;&#1072;&#1090;&#1100; &#1083;&#1091;&#1095;&#1096;&#1080;&#1084; &#1074; &#1075;&#1086;&#1089;&#1090;&#1080;&#1085;&#1080;&#1095;&#1085;&#1086;&#1081; &#1086;&#1090;&#1088;&#1072;&#1089;&#1083;&#1080; &#1073;&#1088;&#1077;&#1085;&#1076;&#1086;&#1084; &#1086;&#1090;&#1077;&#1083;&#1077;&#1081;, &#1082;&#1086;&#1090;&#1086;&#1088;&#1099;&#1077; &#1087;&#1088;&#1077;&#1076;&#1086;&#1089;&#1090;&#1072;&#1074;&#1083;&#1103;&#1102;&#1090; &#1091;&#1089;&#1083;&#1091;&#1075;&#1080; 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Mandarin Oriental

<div>
 Scope of Position
 <br/>
 <br/>
 The Telecommunication Operator is responsible for the overall guest satisfaction by greeting guests with a warm, sincere voice and recognizing and anticipating individual guest needs while ensuring a complete follow up. The Telecommunication Operator will assist our guests and colleagues in emergency situation by distributing our emails, alerts, and messages in timely manner.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
  </li>
  <li>
   MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
  </li>
  <li>
   It is part of your role and your responsibility to fully support all learning and development activities.
  </li>
  <li>
   You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
  </li>
  <li>
   Support and adhere to all policies &amp; procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
  </li>
  <li>
   To carry out any additional duties requested by management, related to hotel operational activities.
  </li>
  <li>
   Answer hotel&rsquo;s main telephone number and connect guest and colleagues to the correct telephone extension.
  </li>
  <li>
   Greet all callers with warm and sincere greeting.
  </li>
  <li>
   To carry out wake-up call procedures to perfection and maintain accurate and appropriate records
  </li>
  <li>
   To take and retrieve messages, both in Voicemail and Springer Miller Host, in the appropriate manner.
  </li>
  <li>
   To be able to take messages in writing and ensuring delivery.
  </li>
  <li>
   To maintain a good working relationship with all departments
  </li>
  <li>
   To make sure to assist all departments&rsquo; calls when they revert to the board.
  </li>
  <li>
   Is responsible to ensure that Business Center is kept neat and tidy
  </li>
  <li>
   Ensure there is sufficient stationary at all times
  </li>
  <li>
   Tables and chairs should be clean and keyboard should be turn around and discard of any foreign objects
  </li>
  <li>
   Make sure printers are working at all times and contact IT &amp; T when maintenance or ink are needed
  </li>
  <li>
   Trash should be taken out and thrown away
  </li>
  <li>
   Assist Reservations Department, Front Office and Room Service when needed but especially overnight
  </li>
  <li>
   Anticipate and recognize individual guest needs.
  </li>
  <li>
   Able to think clearly, quickly, maintain concentration, and composure to make conscious decisions.
  </li>
  <li>
   Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.
  </li>
  <li>
   Pass on requests in a timely and accurate manner to appropriate colleagues.
  </li>
  <li>
   Communicate with security as necessary in the event of an emergency.
  </li>
  <li>
   Document all guest requests, complaints or problems immediately and notify designated department/ personnel for resolving the situation.
  </li>
  <li>
   Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
  </li>
  <li>
   Maintain complete knowledge of:
  </li>
  <li>
   All hotel features/services, hours of operations.
  </li>
  <li>
   All hotel restaurant food concepts, dress code and ambiance.
  </li>
  <li>
   All hotel room types, number /names, amenities and locations.
  </li>
  <li>
   Scheduled daily group activities, names and locations of meeting/banquet rooms.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Senior School qualification or equivalent
  </li>
  <li>
   Minimum 2 years&rsquo; of experience working in a 5-star hotel environment.
  </li>
  <li>
   A minimum of 1 years of Telecommunications/ Front Office experience
  </li>
  <li>
   Strong commands of Microsoft Office products, PSMS, HotSOS
  </li>
  <li>
   Ability to understand guest needs and expectations and to deliver superior customer services.
  </li>
  <li>
   Perform job with attention to details and the ability to organize and handle multiple tasks effectively.
  </li>
  <li>
   Clear communication; effective verbal and written communication skills in English and Arabic.
  </li>
  <li>
   Able to work flexible shifts including evening and overnight.
  </li>
 </ul>
</div>


Guest Communications Agent (Russian Speaking)

You Smart

<p>We are looking for a ELV - Technician to support the installation, commissioning, maintenance of ELV - (Extra Low Voltage ) System for villa, residential and commercial building projects.</p><p><b>Competitive Salary Package</b>: &ndash; 1,300 AED to 3,000 (based on experience and knowledge)</p><p>Benefit &ndash; ( <b>Company-Provided )</b></p><p>Employment visa .2 year , Accommodation , Transportation , Insurance uae low</p><p>, Leave Salary, Gratuity &amp; Air Ticket (as per UAE labor law)</p><p>**About Us</p><p>You Smart Communication Network LLC</p><p><b>Website: www.yousmart.ae</b></p><p><b>Instagram : yousmart / @yousmart.ae</b></p><p><b>Key Responsibilities:</b></p><p>Installation:</p><ul><li>CCTV Surveillance Systems:</li></ul><p>Setting up surveillance cameras, NVR units, and network connectivity for real-time monitoring and recording.</p><ul><li>Access Control Systems:</li></ul><p>Installing and configuring biometric readers.</p><ul><li>PABX Systems:</li></ul><p>Configuring and integrating telephone exchange systems that handle internal and external communications.</p><ul><li>Install and configure ELV systems and networking cables.</li></ul><p>IT Networks: Installing and configuring network hardware such as routers, switches, and firewalls, along with cabling and wireless access points to create robust and secure IT networks.</p><ul><li>Gate automation. installation and programming of different kind of sliding and swing door motor and parking barrier.</li><li>Mount and connect devices, ensuring proper alignment and functionality.</li><li>Maintain records of installations, maintenance, and repairs.</li><li>Report any system issues or safety concerns to supervisors.</li></ul><p><b>Soft skills</b></p><ul><li>Ability to work independently and as part of a team.</li></ul><p><b>Working Conditions:</b></p><ul><li>Work at construction sites, commercial buildings, and industrial facilities.</li><li>Ability to work flexible hours, including nights or weekends if required.</li></ul><p>Job Type: Full-time</p><p>Pay: AED1,300.00 - AED3,000.00 per month</p><p>Experience:</p><ul><li>UAE: 1 year (Preferred)</li></ul><p>License/Certification:</p><ul><li>UAE Driving License (Preferred)</li></ul><p>Location:</p><ul><li>Dubai (Required)</li></ul>

Site Technician – Electrical and ELV work

Hilton

<div><p>Careline Operator (Arabic /Russian Speaker)</p><p>
</p><p>With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &amp; Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
</p><p>If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it&rsquo;s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
</p><p></p><p>The Careline Operator organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures.
</p><p></p><p><b>What will I be doing?
</b></p><p></p><p>As the Careline Operator, you will be responsible for performing the following tasks to the highest standards:
</p><p></p><ul><li>Actively seeking verbal feedback from customers and team members at every opportunity.
</li><li>Agree on and implement actions to make improvements to customer service.
</li><li>Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
</li><li>Handle complaints promptly and efficiently, taking the necessary action and informing the Front Office Manager to follow-up where appropriate.
</li><li>Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
</li><li>Positively deal with and learn from customers&rsquo; complaints and comments with follow-up and feedback to the Guest Relations Supervisor.
</li><li>Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
</li><li>Handle all internal and external guest enquiries promptly with minimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
</li><li>Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
</li><li>Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
</li><li>Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
</li><li>Be proactive towards customers, assisting them with any reasonable requests.
</li><li>Knowledgeable of Hilton departmental standards, ensuring consistency of standards throughout the operation by adhering to Hilton brand standards.
</li><li>Familiar with operating the telephone, FCS, OnQ PM and Micros system.
</li><li>Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
</li><li>Describe, assign and delegate duties and authority for the operation of the department at all times.
</li><li>Understand the situation in other departments and their implications for your own department.
</li><li>Plan ahead and ensure adequate resources are available.
</li><li>Coordinate with the Housekeeping and Engineering departments to ensure cleaning is followed up, ensuring that follow-up procedures are maintained.
</li><li>Communicate effectively with F&amp;B and Kitchen teams to ensure in-room dining&rsquo;s quality and effectiveness.
</li><li>Ensure that the shift is reviewed, handovers and briefings are carried out.
</li><li>Maintain in-depth technical knowledge and skills required for the job.
</li><li>Maintain guest histories to assist with returning guests.
</li><li>Attend and participate in regular operational and hotel meetings.
</li><li>Carry out any other reasonable duties and responsibilities as requested by the Front Office Manager.
</li><li>Understand the goals of the hotel and the department&rsquo;s role in achieving it, communicating these goals to the team and getting members of the team to work cooperatively with others.
</li><li>Keep up to date about departmental, hotel and company activities through regular communication meetings and memos, including special events and promotions in the restaurants and bars.
</li><li>Be aware of potential highs and lows in the business.
</li><li>Create an environment where &ldquo;everyone sells&rdquo;.
</li><li>Following company control procedures, controlling costs without compromising standards.
</li><li>Understand the quantity and quality of people needed to operate the department.
</li><li>Regularly review individual and team performance against objectives and provide feedback.
</li><li>Participate in annual appraisals in accordance with legal and hotel guidelines and identify individual training needs.
</li><li>Understand relevant Health &amp; Safety legislations and their implications on the operation of the department, communicating to the team their responsibilities within Health &amp; Safety.
</li><li>Ensure that safe and healthy working practices are implemented at all times.
</li><li>Maintain personal presentation to hotel and Hilton standards.
</li><li>Ensure that all reporting and servicing deadlines are met on a timely basis.
</li><li>Adhere to the hotel&rsquo;s security and emergency policies and procedures.
</li><li>Carry out any other reasonable duties and responsibilities as assigned.
</li><li>The Management reserves the right to make changes to this job description at its sole discretion and without advance notice</li></ul><p><b>
What are we looking for?
</b></p><p></p><p>A Careline Operator (Arabic /Russian Speaker) serving Hilton Brands is always working on behalf of our Guests and working with other Team Members.</p><p>
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
</p><p></p><ul><li>Minimum 2 years of experience in the same position in a 5-star international branded hotel or comparable industry related experience.
</li><li>Understand basic spoken English to meet business needs.
</li><li>Maintain a high customer service focus by approaching your job with the customers always in mind.
</li><li>Positively impact, take personal responsibility and initiative to resolve issues, communicating clearly with both customers and colleagues.
</li><li>Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve personal performance.
</li><li>Be flexible and respond quickly and positively to changing requirements including the performance of any tasks requested of you.
</li><li>Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
</li><li>Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
</li><li>Good organization and coordination skills.
</li><li>Strong sense of responsibility and self-motivation.
</li><li>Patient and responsible to solve all problems.
</li><li>Able to maintain excellent relations with team members.
</li><li>Able to work under great physical and mental pressure.
</li><li>Actively promote the services and facilities of Hilton brands to guests and suppliers of the hotel.
</li><li>Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
</li><li>Familiar with computer systems preferred.
</li></ul><p></p><p><b>What will it be like to work for Hilton?
</b></p><p></p><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Careline Operator (Arabic /Russian Speaker)

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Careline Operator (Arabic /Russian Speaker)