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telephone operator

NOVOTEL

<p>A Telephone Operator is responsible for handling incoming and outgoing calls, providing information, taking reservations, and assisting guests with their inquiries and requests. A telephone operator in a hotel plays a crucial role in providing excellent customer service and ensuring guests have a positive experience during their stay.</p>
<ul>
 <li>Answer incoming calls promptly and professionally.</li>
 <li>Transfer calls to the appropriate department or individual.</li>
 <li>Take and relay messages accurately.</li>
 <li>Provide information to guests regarding hotel services, facilities, and local attractions.</li>
 <li>Process room service orders, wake-up calls, and other guest requests.</li>
 <li>Assist with making reservations and bookings.</li>
 <li>Maintain a log of incoming and outgoing calls.</li>
</ul>

Telephone Operator

Accor Group

<b><br>Job Details</b><br>Job Location: Dubai, United Arab Emirates<br>Industry: Hospitality<br>Function: Customer Service<br>Gender: Any<br>Candidate Nationality: Any<br>Candidate Current Location: Any<br>Job Type: Full Time<br> <br>Job Overview   Guest Communication and Switchboard Coordination<br>As a Telephone Operator, you will be responsible for managing all inbound and outbound guest communications, delivering wake-up calls, logging requests, and ensuring smooth coordination between departments. This role is pivotal in delivering prompt, courteous, and accurate responses that enhance the guest experience throughout their stay.<br> <br>What You ll Do<br> <br>* Answer all incoming guest calls in a warm, friendly, and professional manner<br>* Handle inquiries, guest requests, and transfers efficiently using the hotel s switchboard system<br>* Maintain accurate records of wake-up call requests and ensure timely delivery<br>* Communicate effectively with Front Office, Housekeeping, Engineering, and F&amp;B to follow up on guest needs<br>* Manage voicemail and messaging services for guests and internal departments<br>* Maintain up-to-date knowledge of hotel facilities, services, and local attractions<br>* Access guest information via the Opera system to personalize calls and assist with preferences<br>* Record and deliver messages according to standard operating procedures<br>* Ensure all telephone equipment is functioning correctly and report issues promptly<br>* Assist in emergency procedures by coordinating communication during fire alarms, evacuations, or other incidents<br> <br>Ideal Profile   Friendly, Efficient, and Organized<br> <br>* 1 2 years of experience in a similar telephone or guest services role in a hotel<br>* Fluent in English with excellent verbal and written communication skills<br>* Knowledge of Opera PMS and switchboard systems preferred<br>* Polite, calm, and composed under pressure with attention to detail<br>* Strong interpersonal skills and a commitment to guest satisfaction<br>* Multilingual abilities are an advantage<br>* Ability to multitask and maintain professionalism in high-volume environments<br>* Well-groomed with a courteous and positive demeanor<br><br>

<b>Company Description <br> </b><p> <em>SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury.</em> </p> <br> <div><b>Job Description</b></div> <br> <p>As a <strong>Telephone Operator</strong> at SO/ Uptown Dubai, you will be the first voice our guests hear and a vital link between hotel departments. Your role is to deliver efficient, warm, and personalized communication in line with SO/ s bold and stylish brand values. You will handle all internal and external calls with professionalism, ensuring prompt service, accurate messaging, and seamless guest experiences 24/7.<br>
<br>
<strong>Key Responsibilities:</strong> </p> <ul> <li> <p>Answer all incoming calls, internal and external, with a warm, engaging, and professional tone.</p> </li> <li> <p>Process guest requests, messages, wake-up calls, and complaints efficiently and accurately.</p> </li> <li> <p>Transfer calls to the correct departments or guest rooms as appropriate.</p> </li> <li> <p>Log all calls, requests, and complaints in the system (e.g., Opera / HotSOS).</p> </li> <li> <p>Maintain up-to-date knowledge of hotel services, outlets, promotions, and emergency procedures.</p> </li> <li> <p>Follow standard operating procedures (SOPs) for lost &amp; found, emergency calls, and VIP communication.</p> </li> <li> <p>Support communication between departments and assist in guest-related coordination.</p> </li> <li> <p>Ensure guest privacy and security are maintained at all times.</p> </li> <li> <p>Handle wake-up call requests precisely and follow up on missed calls.</p> </li> <li> <p>Work closely with Front Office, Concierge, Housekeeping, and Engineering to fulfill guest requests.</p> </li> </ul> <br> <div><b>Qualifications</b></div> <br> <ul> <li> <p>Previous experience in a similar role in a luxury or lifestyle hotel environment preferred.</p> </li> <li> <p>Excellent communication skills in English (verbal &amp; written); Arabic or other languages is a plus.</p> </li> <li> <p>Knowledge of hotel telephone systems (e.g., Avaya, Mitel) and property management systems (e.g., Opera).</p> </li> <li> <p>Exceptional guest service and telephone etiquette.</p> </li> <li> <p>Ability to multitask, stay calm under pressure, and handle confidential information.</p> </li> <li> <p>High attention to detail and accuracy in handling messages and requests.</p> </li> <li> <p>Flexible schedule, including night, weekend, and holiday shifts.</p> </li> <li> <p>A warm, energetic, and professional personality in line with SO/ brand identity.</p> </li> </ul> <br> <div><b>Additional Information</b></div> <br> <p>Desirable Qualities:</p> <ul> <li> <p>Passionate about lifestyle luxury hospitality and guest engagement.</p> </li> <li> <p>Tech-savvy and comfortable using multiple systems.</p> </li> <li> <p>A proactive team player with a can-do attitude.</p> </li> <li> <p>Ability to work independently and take initiative.</p> </li> <li> <p>Familiarity with Accor brand standards and Heartist culture is a plus.</p> </li> </ul>

Revier Hotels Dubai

<p><b>Job Location</b></p>
 
 <div>
 <p> <span>Dubai, <br> United Arab Emirates</span> </p>
 </div>
 
 <div>
 <div>
 <p>Experience</p>
 </div>
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 <p> <span>1 to 5 years</span> </p>
 </div>
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 <p>Qualification Level</p>
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 <p> <span>Diploma; Graduate</span> </p>
 </div>
 </div>
 <div>
 <div>
 <p>Job Function</p>
 </div>
 <div>
 <p> <span>Customer Service / Telecalling<br> </span> </p>
 </div>
 </div>
 <div>
 <div>
 <p>Skillset</p>
 </div>
 <div>
 <p> <span>Prologic, Service One MS Word, Excel, and Outlook </span> </p>
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 <div>
 <p>Preferred Jobseekers</p>
 </div>
 <div>
 <p>Jobseekers from any country</p> 
 <div>
</div>
 <div>
<span>Telephone Operator<br> <br><b>Job Location :</b> Dubai, United Arab Emirates<br> <br><b>Job Details :<br></b> <br>  Male (cancelled or visit visa) who can join immediately<br>  An upbeat and cheerful personality with a clear voice<br>  Passion for people, creativity and multi-tasking<br>  High School Diploma or equivalent required<br>  Minimum 1-year experience in a guest contact / customer services role, preferably in an upscale or lifestyle hotel<br>  Intermediate to proficient understanding of Computer systems such as: Prologic, Service One MS Word, Excel, and Outlook is preferred<br>  Fluency in English (reading, writing and verbal)<br>  Flexible to work in varying shifts that may include days, nights, weekends and holidays</span>
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 <div>
</div>
 </div>
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</div></div></div>

The First Group

<b>Job Description<br></b><div>
<div>
<div>
<ul> <li>Ensure brand standards, policies and procedures are adhered to at all times.</li> <li>Maintain complete knowledge of all hotel features/services, hours of operations, all hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, names and locations of meeting/banquet rooms, room availability status for any given day.</li> <li>Maintain cleanliness throughout the areas.</li> <li>Organize and implement all special needs, personal preferences and amenity distribution in accordance to the department s standards and procedures.</li> <li>Answer and direct all external incoming telephone calls following the standard telephone etiquettes.</li> <li>Takes In Room Dining orders from the guests over the telephone. Enters order into MICROS system.</li> <li>Communicates special instructions to the kitchen and expediters.</li> <li>Handles guests  complaints and takes action to resolve problems.</li> <li>Accepts and relays guests messages, either manually, written or through voice mail system.</li> <li>Maintain and update Opera telephone Directory.</li> <li>Prepare any admin related tasks delegated by the line manager.</li> <li>Takes request for wake up calls and follows through to ensure guests receive their wake up call at the requested time.</li> <li>Greets guests with a cheerful and pleasant voice during the conversation.</li> <li>Responds to emergency situations calmly, effectively, according to hotel guidelines.</li> <li>Actively participate in sending and distributing all incoming and outgoing faxes and messages.</li> <li>Understand and know all SOPs for fire evacuation, your role and what is required in Emergency situation.</li> <li>Successful completion of the training / certification process.</li> <li>Develop and maintain positive and productive working relationships with other employees and departments.  Support all co-workers and treat them with dignity and respect.</li> <li>Follow, comply and ensure that all guests are checked-in and out from the DTCM e-service portal and CID systems.</li> <li>Follow, comply and ensure that all service requests and incidents either requested by a guest and/or associates are logged into FCS/e-connect software in a timely manner.</li> <li>Perform any other works as and when assigned by the supervisor and/or management.</li> </ul>
</div>
</div>
</div><b><br>&nbsp;Desired Skill &amp; Expertise<br></b><div>
<div>
<div>
<ul> <li>At least 1+ years experience working at the reception or as a telephone operator in a 4* property with 250+ inventory.</li> <li>1 year experience Front Office computer literacy </li> <li>Excellent communications skills with Proficiency in speaking and writing English.</li> <li>Team player with excellent planning, organizing skills and excellent problem-solving skills.</li> <li>Able to work flexible working hours with rotating shifts.</li> <li> <span>Pleasant personality and good grooming.</span></li></ul></div></div></div>

Radisson Hotel Group

<div><b>Company Description</b><p><br>
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.<br>
<br>
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.</p><b><br>
Job Description</b><p><b><br>
Key Responsibilities:</b></p><ul><li><p>
Answer all incoming calls promptly, courteously, and professionally.</p></li><li><p>
Handle internal and external calls and direct them to the appropriate departments or extensions.</p></li><li><p>
Take and relay messages accurately and ensure timely delivery.</p></li><li><p>
Provide information to guests regarding hotel services, facilities, and local attractions.</p></li><li><p>
Handle wake-up call requests and ensure they are delivered on time.</p></li><li><p>
Log and report any phone system faults or issues to the IT or maintenance team.</p></li><li><p>
Maintain updated directory of hotel staff and departments.</p></li><li><p>
Assist in emergency situations by following the hotel&rsquo;s communication procedures.</p></li><li><p>
Uphold confidentiality of all guest and staff information.</p></li><li><p>
Support Front Office operations when required.</p></li></ul><b><br>
Qualifications</b><ul><li><p><br>
Previous experience as a Telephone Operator.</p></li><li><p>
Excellent communication and telephone etiquette skills.</p></li><li><p>
Fluent in English; additional languages are an advantage.</p></li><li><p>
Strong organizational and multitasking abilities.</p></li><li><p>
Basic computer skills and familiarity with telephone systems.</p></li><li><p>
Pleasant, professional voice and demeanor.</p></li></ul><b><br>
Additional Information</b><p><b><br>
Why Join Radisson Hotel Group?</b></p><p><b>
Live the Magic of Hospitality - </b>Be part of a team that creates <b>exceptional experiences and memorable moments</b> every day. Let your <b>Yes I Can!</b> spirit shine as you bring hospitality to life.</p><p><b>
Build a Great Career - </b>No matter your background or experience, we invest in your <b>growth, learning, and career development</b>&mdash;helping you reach your full potential.</p><p><b>
Experience the Team Spirit - </b>Join a workplace that&rsquo;s <b>inclusive, fun, and meaningful</b>. We celebrate diversity, support one another and foster a sense of belonging through our <b>Employee Resource Groups and inclusion initiatives</b>.</p><p><b>
Lead with Your Ambition - </b>Your ideas, passion and drive matter! We empower you to <b>make a difference</b>&mdash;in hospitality, your community and beyond.</p><p><b>
Enjoy Global &amp; Local Perks - </b>No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!</p><p><b>
Join us in shaping the future of hospitality!</b> If you&rsquo;re ready to <b>bring your talent, energy, and passion</b>, we&rsquo;d love to hear from you.</p><p><b>
Apply now and let&rsquo;s make every moment matter.</b></p><p>
We welcome applicants from all <b>backgrounds, abilities, and experiences</b>. If you need any adjustments during the application process, please let us know.</p></div>

Khalidiya Palace Rayhaan by Rotana

<div>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 <br/>
 <br/>
 As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as-
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 <ul>
  <li>
   Receive each guest call in a professional and friendly manner
  </li>
  <li>
   Maintain effective communication with all related department to ensure smooth service delivery
  </li>
  <li>
   Handle every query in a polite and courteous manner and exceed guest expectations
  </li>
  <li>
   Ensure guests are greeted by name upon calling as per the Rotana Standard
  </li>
  <li>
   Maintain an up to date knowledge of the hotel and local services
  </li>
  <li>
   Maintain an awareness of guest profile through the Opera guest profile system
  </li>
  <li>
   Complete management&rsquo;s long distance call vouchers and record them on the traffic sheet
  </li>
  <li>
   Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard
  </li>
  <li>
   Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls
  </li>
  <li>
   Take messages for guests and management as per the required standard
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills
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  <br/>
 </strong>
 <strong>
  Education, Qualifications &amp; Experiences
  <br/>
  <br/>
 </strong>
 You should ideally have a diploma / degree in the hospitality field with similar previous work experiences. Excellent written and verbal English communication skills along with strong voice modulation abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
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 <br/>
 <strong>
  Knowledge &amp; Competencies
  <br/>
  <br/>
 </strong>
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
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 <br/>
 Understanding the Job
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 <br/>
 Taking Responsibility
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 Recognizing Differences
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 Customer Focus
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 Customer Focus
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 Adaptability
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 <br/>
 Teamwork
</div>


Explore 636+ Telephone operator in A Kids Nursery In Sharjah Jobs In Ajman United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

636 telephone operator jobs IN A Kids Nursery In Sharjah Jobs In Ajman United Arab Emirates

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