customer services manager - lahore Jobs in Lahore

customer services manager - lahore

head of business development (onsite, lahore, pkr salary) Jobs in Lahore

head of business development (onsite, lahore, pkr salary)

head of marketing (onsite, lahore, pkr salary) Jobs in Lahore

head of marketing (onsite, lahore, pkr salary)

pak studies teacher

quality assurance supervisor Jobs in Lahore

quality assurance supervisor

test center manager lahore pakistan

Pearson

<div>
 Pearson is the world's leading learning company, with 40,000 employees in more than 80 countries helping people of all ages to make measurable progress in their lives. We have a simple mission: to help people make more of their lives through learning.
 
 
 Pearson provides a range of education products and services to institutions, and governments and direct to individual learners that help people everywhere aim higher and fulfil their true potential.
 
 
 Pearson VUE is a business within Pearson PLC and is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world's most comprehensive and secure network of test centres in more than 175 countries.
 
 
 Pearson Professional Centres (PPCs) are part of an international network of computer-based testing centres, which deliver quality examinations in a highly secure environment. Pearson VUE has a wide range of clients and a comprehensive suite of tests, which require a variety of approaches for both test type and method of delivery.
 
 
 The appointed individual will perform the administration and invigilation of exams; this includes understanding, implementing and taking ownership of all aspects of the operational policies and procedures of all examination processes. The individual will also demonstrate a high level of customer service to candidates and be responsible for the continual enhancement of the brand image.
 
 
 
 Our location is at
 
 
 Office 13 Mall of Lahore, 172 Tufail Road, Lahore Cantt, Lahore 54000, Pakistan
 
 
 
 
 Key Responsibilities
 
 
 
 <ul>
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 Act as Line manager for all test centre staff regarding employee relations, training &amp; development, absence management and performance management
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 Support the Regional Manager in recruitment issues and conduct staff interviews as required
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 Carry out 1-2-1 meetings, Performance Reviews and Development Reviews with staff as required
 </li>
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 Maintain and update local site administration and documentation
 </li>
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 Ensure all compliance standards relating to the test centre operation and Pearson VUE stringent security protocols are adhered to
 </li>
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 Ensure personal responsibility for understanding and delivery of testing following updates and changes to client requirements/testing, as they occur
 </li>
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 Create draft site staffing schedules, and collect test centre time-keeping records, for communication to the Regional Manager
 </li>
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 Create and send other reports and information as requested by the Regional Manager
 </li>
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 Serve as the local contact point for operations, building management, site security, deliveries, vendors, etc., and escalate issues to the Regional Manager as appropriate
 </li>
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 Verify correct staffing levels are maintained according to plan, and notify the Regional Manager of any and all staffing issues
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 Oversee overall day-to-day operation of the PPC and co-ordinate activities and instructions from Regional Managers and other Test Centre Management
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 Monitor supplies inventory, and order inventory when applicable within budget guidelines
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 All employees have a responsibility to cooperate in promoting and maintaining a safe and healthy working environment and to take reasonable care of their own health and safety at work and that of all other staff that may be affected by their acts or omissions. Line managers have specific responsibility for the health and safety of their direct reports and other team members for which they have general management responsibility.
 </li>
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 All employees are also responsible for supporting and implementing the company&rsquo;s policies and procedures around the Health and Safety, Security, Quality and Business Continuity arrangements that apply to their role/work function. Full details of these policies and procedures are available on SharePoint.
 
 
 </li>
 </ul>
 
 Key Activities
 
 
 
 <ul>
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 Provide a high level of customer service in the test centres at all times
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 Ensure candidate needs are met with understanding and respect
 </li>
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 Maintain professional relationships with client representatives
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 Ensure equipment is operational and test stations are free of extraneous materials
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 Review transmission and error logs in locally operating software, to ensure proper functioning (including schedule download and results upload processes)
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 Periodic download and review of examinations and test centre schedules
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 Review test schedule and prepare for candidate(s), including those that may have special needs
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 Sign candidates in (including verification of candidate identity) according to Pearson VUE and client sign-in procedures
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 As required, explain the test process to candidates and deal with other queries
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 Understand testing needs and procedures for each client
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 Ensure the integrity and security of the tests are maintained and that they are supervised to the required standard
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 Comply with all incident reporting and escalation procedures
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 If applicable, print and provide post-test score reports to candidates
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 If applicable, schedule appointments for possible call-in and/or walk-in candidates
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 Communicate/work with Pearson VUE technical support staff to investigate and fix technical issues
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 Maintain own competencies in all of the systems and procedures and request training as necessary
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 Adhere to all Company policies and procedures as noted in the formal documentation; especially IT, HR and Security
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 Undertake all accreditations and skills checks as required by the business
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 Support and deliver any events and alternative test delivery processes as defined, both in permanent and temporary locations
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 Ensure all hours are recorded and authorised within Company guidelines
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 Comply with business needs on a day-to-day basis
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 Assist and support with business initiatives to maximise centre profitability
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 Perform other administrative tasks as required
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 Perform daily test centre opening and closing procedures
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 Help to ensure a clean, professional, quiet testing atmosphere in the centre
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 Undertake reasonable additional duties to ensure the smooth running of the test centre
 
 
 </li>
 </ul>
 
 Essential Experience &amp; Qualifications
 
 
 
 <ul>
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 Experience in a customer-facing role
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 Experience in coordinating and administering activities of a team
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 Strong administration and reporting skills
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 Able to function as a representative and professional contact point for internal and external stakeholders
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 Exceptional customer service skills
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 Strong communication skills both written and verbal, in both technical and functional areas
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 Able to work independently as well as part of a team
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 Must enjoy working with people, be comfortable in a quiet environment, have effective time management skills, and be able to work effectively under pressure
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 Strong attention to detail and organisational skills are required
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 Must be Pearson VUE certified for a Testing Administrator and pass a re-certification annually to ensure that skills are kept current and problem areas identified
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 PC literate, comfortable with the use of a full range of Microsoft Office and Windows applications
 
 
 </li>
 </ul>
 
 Desirable Experience &amp; Qualifications
 
 
 
 <ul>
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 Experience in a testing environment.
 
 
 </li>
 </ul>
 
 Required Competencies
 
 
 
 <ul>
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 Minimum of 1 year customer service experience preferred.
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 One year supervision experience in customer service preferred.
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 High school diploma or equivalent is required. Bachelor's degree or equivalent business experience preferred.
 </li>
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 Team leading and training skills, and exposure to a testing environment are strongly preferred. *Strong communication and customer service skills are a must, delivered with focused attentiveness and moderate interaction.
 </li>
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 Must be flexible in work hours and days.
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 Ability to complete all tasks in a timely and efficient manner, and handle a reasonable amount of stress.
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 Intermediate experience in Microsoft Office Suite, Windows applications, Internet, and email.
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 Ability to operate a computer, fax, and telephone.
 </li>
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 Must be able to work in a quiet, focused environment and hear spoken words in soft voices.
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 Ability to lift up to 20 lbs on occasion. Must have the ability to stand for extended periods of time while escorting candidates back and forth, up to 50-100 times per scheduled shift, to and from the testing room. Must have the ability to sit for long periods of time. Must be able to bend, stoop &amp; lift from a stooped position.
 </li>
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 Must be able to see small details at a distance. Ability to see names clearly on id cards and the computer screen.
 
 
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 </ul>
 
 Working Arrangements
 
 
 
 <ul>
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 You will be based in one of the Pearson VUE test centres
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 Some local travel to other PPC&rsquo;s or temporary locations may be required
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 A flexible approach to working is essential for this position as opening hours will vary according to the volume of tests booked.
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
 
 
 Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
 
 
 If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
 
 
 
 Job:
 
 Test Center Operations
 
 
 
 Job Family:
 
 LEARNING
 
 &amp;
 
 CONTENT_DELIVERY
 
 
 
 Organization:
 
 Assessment &amp; Qualifications
 
 
 
 Schedule:
 
 FULL_TIME
 
 
 
 Workplace Type:
 
 On-site
 
 
 
 Req ID:
 
 21351
</div>

Test Center Manager - Lahore, Pakistan

Holidayshub Ltd

Location: Wapda Town, Lahore, Pakistan Company: Holidays Hub Limited (UK-Based Company)Job Type: Full-Time (Onsite)Shift Timings (Pakistan Time):<ul><li>2:00 PM &ndash; 11:00 PM</li><li>4:00 PM &ndash; 1:00 AM</li></ul>Job Description:Holidays Hub Limited, a UK-based travel company, is hiring experienced Call Center Sales Agents for our Umrah &amp; Hajj Project. The role involves dealing with customers, handling inquiries, and selling Umrah packages to UK-based clients through outbound calls.Key Responsibilities:<ul><li>Contact potential customers via outbound calls</li><li>Deal professionally with customers interested in Umrah &amp; Hajj packages</li><li>Explain package details, pricing, and travel arrangements clearly</li><li>Convert leads into successful sales</li><li>Achieve assigned sales targets</li><li>Maintain accurate customer records</li></ul>Requirements:<ul><li>Prior experience in call center sales or cold calling (Umrah/Hajj project experience is a plus)</li><li>Excellent English communication and customer handling skills</li><li>Sales-driven and target-oriented mindset</li><li>Ability to work evening/night shifts</li><li>Professional attitude and punctuality</li></ul>What We Offer (Generous Benefits):<ul><li>Attractive commission on every sale</li><li>Bonuses on achieving targets</li><li>Monthly group dinners</li><li>6-month Northern Areas trip</li><li>Friendly and professional UK call center environment</li><li>Career growth opportunities</li></ul>Work Location:Wapda Town, Lahore (Onsite only)PLEASE NOTE: SERIOUS APPLICANTS ONLY.Job Type: Full-timePay: Rs45,000.00 - Rs75,000.00 per monthExperience:<ul><li>Cold Calling: 1 year (Preferred)</li></ul>Language:<ul><li>Professional English (Preferred)</li></ul>Work Location: In person

Call Center Sales Agent

F&B ( Costa Coffee & IHOP)

Job Title: Assistant Manager Administration &ndash; Lahore Region Company: Costa Coffee &amp; IHOP PakistanWe are hiring an Assistant Manager Administration for our Lahore outlets. The person will manage daily admin tasks, coordinate maintenance, handle vendors, support store teams, maintain records, and ensure smooth operations. Candidate must have technical know-how of ACs, generators, and general maintenance issues.Requirements:<ul><li>Bachelor&rsquo;s degree</li><li>2&ndash;4 years admin/operations experience</li><li>Strong communication &amp; reporting skills</li><li>Technical understanding of AC, generator &amp; basic equipment</li><li>Must be able to travel within Lahore</li></ul>To Apply: Send your CV to hrfnb@gerrys.com.pk with subject: Assistant Manager Administration &ndash; Lahore.Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Assistant Manager Administration

Analytica

<div>
 
 
 Job description:
 
 
 
 
 Company Overview:
 
 
 
 
 IT and digital solutions company providing services in software development, AI, digital marketing, and automation systems. We are looking for a General Manager to oversee operations, strategy, and team performance at our Pakistan branch in Lahore.
 
 
 
 
 Job Description:
 
 
 
 
 The General Manager will lead daily operations, manage cross-functional teams, and ensure alignment with Analytica&rsquo;s strategic goals. The role requires strong leadership, business acumen, and the ability to drive productivity across departments including HR, sales, and technical development.
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Oversee and manage all operations of the Pakistan office.
 
 </li>
 <li>
 
 Develop and execute business strategies aligned with company objectives.
 
 </li>
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 Lead and monitor department heads (HR, Sales, Technical, Marketing).
 
 </li>
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 Ensure smooth project execution, reporting, and performance tracking.
 
 </li>
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 Maintain communication and coordination with the UAE headquarters.
 
 </li>
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 Manage budgeting, expenses, and performance KPIs.
 
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 Foster a results-driven, professional, and positive work culture.
 
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 
 Education: MBA/BBA or equivalent degree in Business Management or a related field.
 
 </li>
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 Experience: 6&ndash;10 years in a senior management or leadership role (preferably in IT, software, or digital sectors).
 
 </li>
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 Excellent communication, strategic planning, and leadership skills.
 
 </li>
 <li>
 
 Strong understanding of business operations, project management, and HR coordination.
 
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 Proven ability to manage teams and deliver results under pressure.
 
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 </ul>
 
 
 Benefits:
 
 
 <ul>
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 Competitive salary with performance-based incentives.
 
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 Leadership role in a growing international tech company.
 
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 Professional and innovative work environment.
 
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 Offer letter will be issued upon successful interview selection.
 
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 </ul>
 
 
 Location: Lahore, Pakistan.
 
 
 
 
 Job Type: Full-time
 
 
 
 
 
</div>

General Manager

Faisal Movers Express

Job Title: Business Development Manager &ndash; Lahore Zone (Cargo &amp; Courier Services) Location: Lahore, Pakistan Company: FMX (Cargo, Courier and Logistics)Key Responsibilities:<ul><li>Identify new business opportunities within the cargo and courier domain.</li><li>Develop and maintain strong relationships with corporate and SME clients.</li><li>Drive sales targets for the Lahore region.</li><li>Plan and execute market visits, client meetings, and partnership proposals.</li><li>Collaborate with operations for smooth onboarding and service performance.</li><li>Prepare weekly reports, forecasts, and pipeline updates.</li></ul>Requirements:<ul><li>Minimum Graduate</li><li>Proven experience in cargo, courier, logistics, or related industry.</li><li>Strong communication and negotiation skills.</li><li>Ability to build and manage client relationships.</li><li>Goal-oriented with a strong understanding of the Lahore market.</li><li>Own conveyance preferred.</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Professional growth opportunities.</li><li>Supportive work environment and strong operational backing.</li></ul>Job Type: Full-timePay: From Rs1.00 per monthWork Location: In person

Business Development Manager Lahore Zone (Cargo)

METRO Pakistan (Pvt) Limited

<div>
 METRO opened its first cash &amp; carry wholesale center in Pakistan in 2007 &amp; expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed
 
 
 METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad &amp; Faisalabad.
 
 
 METRO Pakistan (Pvt) Limited is part of METRO GROUP&rsquo;s sales division METRO Cash &amp; Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. Sales in 2016/17 were approximately 37 billion Euro.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Process, verify, and record OPEX invoices with precision, ensuring strict compliance with internal controls and timely submission to the Finance team for payment.
 </li>
 <li>
 Enhance vendor governance by addressing billing discrepancies, validating supporting documents, and ensuring vendors adhere to service level agreements, pricing terms, and documentation standards.
 </li>
 <li>
 Track and monitor OPEX budgets across all stores, prepare consolidated monthly accruals, and support month-end closings to maintain accurate and timely financial reporting.
 </li>
 <li>
 Manage procurement workflows via Easy Ordering and P2P systems by raising purchase orders, validating process compliance, and ensuring full audit readiness of all documentation.
 </li>
 <li>
 Coordinate the renewal of Service Level Agreements (SLAs) by working closely with internal management, suppliers/vendors, and the Legal Department, ensuring that contract terms are updated, compliant, and aligned with operational and financial requirements.
 </li>
 <li>
 Consolidate, verify, and report monthly utility and energy data for all stores to support cost monitoring and financial planning.
 </li>
 <li>
 Assisting line manager in leading technical repair and maintenance activities by initiating / coordinating work requests, reviewing quotations, validating technical scopes, and ensuring cost-effective, timely completion of jobs.
 </li>
 <li>
 Liaison closely with the Department Manager - Repair &amp; Maintenance to plan, prioritize, and execute maintenance tasks that minimize downtime and maintain store operational readiness.
 </li>
 <li>
 Review and validate maintenance-related invoices, ensuring accuracy of attached work reports, quotations, and management approvals before processing through Finance.
 </li>
 <li>
 Ensure comprehensive records of maintenance activities, including preventive maintenance schedules, service logs, equipment history, and compliance documentation in liaison with store teams.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 Minimum bachelor's degree
 
 
 
 Additional Information
 
 
 
 2 to 4 years of experience in the relevant industry
</div>

Technical Operations Executive

Explore 1867+ Test center manager lahore pakistan in Lahore this December. Find roles across top companies and apply now to boost your career.

1867 test center manager lahore pakistan jobs IN Lahore

Test Center Manager - Lahore, Pakistan

Test Center Manager - Lahore, Pakistan

Call Center Sales Agent

Assistant Manager Administration

General Manager

Business Development Manager Lahore Zone (Cargo)

Technical Operations Executive