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customer service representative Jobs in Lahore

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customer services manager - lahore Jobs in Lahore

customer services manager - lahore

head of business development (onsite, lahore, pkr salary) Jobs in Lahore

head of business development (onsite, lahore, pkr salary)

customer services manager lahore

Air Arabia

<div>
 
 Job Purpose
 
 
 
 To manage, monitor and review Air Arabia daily activities in the respective station ensuring safety, security, on time performance, efficiency, and smooth workflow in line with Company&rsquo;s policies and regulatory requirements. Also, to establish effective business relations with civil aviation and governmental authorities as well as GHAs and GSAs to facilitate daily operations and achieve best results with least costs.
 
 
 
 Key Result Responsibilities
 
 
 
 <ul>
 <li>
 Acts as the focal point in the respective station for all matters related to Operational and Security functions; ensures timely facilitation and smooth operation of daily activities as per Air Arabia policies and procedures laid down in the stations&rsquo; operation manual.
 </li>
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 Ensures current editions/revisions of policies, procedures, manuals, circulars, forms, and rates are all communicated to relative offices and personnel and that all staff have the required, valid training certification as directed by Head Office.
 </li>
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 Coordinates with Flight Operations on the operational plan, ensures proper briefings/debriefings, ramp, check-in, safety, security, and other matters are being handled in accordance with operational procedures. Identifies delay reasons and works closely with all necessary parties to resolve them.
 </li>
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 Liaises with line manager, Flight Operations, MCC and all necessary parties to manage AOG, emergencies, technical delays, disruption, diversions and service recovery.
 </li>
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 Establishes effective relationships with local authorities, GHAs, Suppliers and Vendors to ensure the station&rsquo;s operational efficiency and sound financial management; protects the financial interest and corporate image of Air Arabia at all times.
 </li>
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 Partners with Commercial Manager to ensure adherence of stations/departments to respective legislations and regulatory requirements of the General/Local Civil Aviation Authority, Security, Immigration, and Customs departments.
 
 
 </li>
 </ul>
 Key Result Responsibilities - Continued
 
 
 <ul>
 <li>
 Guides and supports the respective personnel in critical complex situations related to laws and diversions, such as coordination for customs and immigration clearance.
 </li>
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 Monitors the Ground Handling Agents, Ground Security Agents, Vendors and other Suppliers Service Level Agreements. This includes: performance, payments, meetings, communication, etc. Liaises with Commercial Manager and Head Office on SLA
 </li>
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 Utilizes reports and data analysis to monitor customer service and payments, highlight trends, and identify gaps aiming for improvement. Oversees and monitors the baggage handling system and resolves related or any other customer complaints.
 </li>
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 Supports QA/ Safety/Security Departments in the audit checks ensuring adherence of respective staff to corresponding standards and set measures and timely response to statuary requirements and findings.
 </li>
 <li>
 Participates in local Safety or Security exercises (table-top, mock incidents etc.) where applicable; ensures Safety Incidents (including DG incidents) are reported to headquarters and local authorities.
 </li>
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 Partners with Head Office to monitor and audit the collections from Excess Baggage, Go Show, Wheelchair, and Seat Sales and other airport revenue generating services; encourages the airport teams to meet/exceed targets and provide excellent services.
 </li>
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 Provides Management with timely, comprehensive reporting on station&rsquo;s overall performance using the approved formats, this includes Flight Handling Reports, Disruption Reports; Incidents/Accidents Reports, and Customer Complaints Reports, etc.
 </li>
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 Ensures that persons representing the company (Air Arabia staff, Ground or Security handling Staff etc.) are appropriately groomed and behaving in a fitting manner.
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 Performs any other duties or additional responsibilities as advised by the Line Manager.
 
 
 </li>
 </ul>
 
 Qualifications (Academic, Training, Languages)
 
 
 
 <ul>
 <li>
 Bachelor degree in Management/Statistics/Finance/IT or equivalent from a recognized university, alternately a diploma in a related field combined with necessary experience.
 </li>
 <li>
 Basic Airport safety and security procedures and regulations trainings are a must.
 </li>
 <li>
 &ldquo;IATA Dangerous Goods Regulations&rdquo;, &ldquo;Passenger Handling&rdquo;, and &ldquo;Ground Operations Procedures&rdquo; trainings or certificates are a must for this role.
 </li>
 <li>
 Cost Control, Compliance, and Quality Assurance certificates and trainings are an added value.
 </li>
 <li>
 Proficient in &ldquo;Passenger Handling System&rdquo; and &ldquo;Departure Control System&rdquo; (DCS)
 </li>
 <li>
 Proficient in Microsoft Office suite, Internet, Web Search.
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 Very good written and verbal communication skills, Technical reports writing, presentations, etc.
 </li>
 <li>
 Very good in English Language, Arabic Language may be conditional for certain regions.
 
 
 </li>
 </ul>
 
 Work Experience
 
 
 
 <ul>
 <li>
 6+ years of relevant working experience in Airlines/Aviation/GHA industry, 4 of which at least in Ground Handling Operations for multi-national mid-sized company.
 </li>
 <li>
 Must have a minimum of 3 years of experience as &ldquo;Airport/Station Manager&rdquo; leading a team of a station with departure/arrival flights; experience with low cost airline is a plus.
 </li>
 <li>
 Very good knowledge in IATA/ Civil Aviation Authorities and Regulatory Bodies&rsquo; rules and regulations pertaining to Ground Handling working procedures and operating standards, GHAs, GSAs, etc. Expert in one or more of the following: Cargo, Ramp, Dispatch, DGR, and Load Control.
 </li>
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 Strong knowledge, ties and relationships in Aviation Industry and Markets; to build credibility quickly. Experienced in monitoring contracts and service level agreements (SLAs).
 </li>
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 Capable of implementing policies, procedures, and manuals in line with standards and regulations. Relative commercial background and understanding of P&amp;L accounting. Product knowledge, high capability of understanding market needs and trends.
 </li>
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 Exposure to QA/Safety/Security/Audit procedures and practices affecting Ground Operations.
 </li>
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 Hands on recruitment, schedules, rosters, and shift-pattern manpower allocation. Composed, self-confident and focused, committed to efficiency and successful safe results.
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 Proven skills in analyzing data, identifying pitfalls and recommending cost-effective solutions. Possesses effective persuasive, negotiation, problem solving and decision making skills. Dynamic with exceptional work habits; high accuracy and attention to both results and details.
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 Employs technical expertise and interpersonal relations to support company&rsquo;s objectives. Demonstrates the ability to contribute and successfully deliver against business strategy and set KPIs.
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 </ul>
</div>

Customer Services Manager - Lahore

LOGISTIX EXPRESS PRIVATE LIMITED

Logistix is a fast-growing cross-border logistics startup offering end-to-end Delivered Duty Paid (DDP) services and Tradeflow Credit solutions to businesses across Pakistan.Position OverviewWe are looking for a dynamic and self-driven Business Development Executive (Lahore) to represent Logistix in the Lahore market. You will be the face of our company for Lahore-based customers, helping onboard new clients, build relationships, and grow our cross-border logistics business.This is a customer-facing, field-focused role ideal for someone who enjoys meeting people, understanding customer needs, and closing deals.Key Responsibilities<ul><li>Identify and acquire new B2B clients including e-commerce sellers, wholesalers, and retailers.</li><li>Conduct in-person client meetings across Lahore.</li><li>Present Logistix services clearly, confidently, and professionally.</li><li>Follow up with leads generated through marketing, referrals, and inbound inquiries.</li><li>Build and maintain strong relationships with active customers.</li><li>Provide simple cost breakdowns, shipment updates, and basic service guidance.</li><li>Coordinate with Karachi HQ for onboarding, documentation, and customer support.</li><li>Maintain CRM records, customer data, and weekly reporting.</li><li>Achieve monthly targets for new client acquisitions and revenue.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree (Business, Marketing, Supply Chain preferred).</li><li>1&ndash;3 years of experience in sales, business development, or client-facing roles.</li><li>Strong communication and interpersonal skills.</li><li>Confidence in conducting client meetings and presentations.</li><li>Ability to travel within Lahore for client visits.</li><li>Target-driven and self-motivated personality.</li><li>Basic understanding of logistics, e-commerce, or supply chain is a plus (not mandatory).</li><li>Ability to work independently and represent a startup professionally</li></ul>Job Type: Full-timePay: Rs10,000.00 - Rs60,000.00 per monthWork Location: In person

Business Development Executive

Inspired Solutions Provider

Job description:The Sales Manager &ndash; Transport (40ft Container) is responsible for generating business, acquiring clients, and managing relationships in the logistics and containerized transportation sector. The role includes sales of 40ft container transport services, route optimization, pricing negotiations, key account management, and coordination with operations teams to ensure timely deliveries. The goal is to grow revenue, expand the customer base, and maintain strong market positioning in Pakistan&rsquo;s transport &amp; logistics industry.1. Business Development<ul><li>Identify and acquire new clients requiring 40ft container transport services within Pakistan (Karachi&ndash;Lahore, Karachi&ndash;Islamabad, Karachi&ndash;Peshawar, upcountry routes, port-to-port, and warehouse-to-port).</li><li>Develop strong relationships with freight forwarders, importers/exporters, clearing agents, manufacturers, distributors, and logistics companies.</li><li>Generate sales leads through field visits, networking, cold calls, and digital outreach.</li></ul>2. Sales &amp; Revenue Growth<ul><li>Achieve monthly and annual sales targets set by the company.</li><li>Develop competitive pricing proposals and negotiate rates with customers.</li><li>Maintain profitability by monitoring market rates (port transport, bonded transport, inland container service).</li></ul>3. Client Management &amp; Retention<ul><li>Maintain strong relationships with existing clients to ensure continuous business.</li><li>Handle customer inquiries, complaints, and service issues proactively.</li><li>Coordinate with operations and dispatch teams to ensure smooth loading/unloading and on-time delivery.</li><li>Provide shipment updates and ensure customer satisfaction.</li></ul>4. Market Research &amp; Competitor Analysis<ul><li>Keep updated on market freight rates, fuel price impact trends, toll tax updates, and seasonal demands.</li><li>Analyze competitor offerings in transport services (40ft high cube, dry containers, flatbed trailers).</li><li>Recommend service improvements and new business opportunities based on market insights.</li></ul>5. Coordination with Operations &amp; Dispatch<ul><li>Work with the operations team to arrange trailers, manage fleet availability, and allocate 40ft containers.</li><li>Follow up on trip execution, driver coordination, tracking, and timely POD submission.</li><li>Ensure compliance with safety standards, weight limitations, and transport regulations.</li></ul>6. Documentation &amp; Reporting<ul><li>Prepare quotations, sales contracts, and service agreements.</li><li>Maintain records of weekly sales performance, client follow-up, and pipeline reports.</li><li>Submit daily/weekly activity reports to line management.</li><li>Assist in invoicing, follow-up on pending payments, and credit control (if required</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs300,000.00 per monthExperience:<ul><li>Transportation Sales: 6 years (Preferred)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Sales & Marketing Manager Transportation (40ft Containers)

FAV Group of Companies

Assistant Manager &ndash; Sales &amp; Marketing (Textile Dyes &amp; Chemicals) Location: Lahore Region Head Office: KarachiJob Responsibilities:<ul><li>Develop and manage sales for textile dyes and chemicals in the Lahore region.</li><li>Build strong relationships with mills, dye houses, and key customers.</li><li>Achieve monthly sales targets and expand market share.</li><li>Provide technical support and product guidance to customers.</li><li>Conduct regular market visits and identify new business opportunities.</li><li>Coordinate with the Karachi head office for pricing, samples, orders, and customer requirements.</li><li>Monitor competitor activities and share market insights.</li><li>Ensure timely payment collection and maintain customer accounts.</li></ul>Job Type: Full-timePay: Rs130,000.00 - Rs150,000.00 per monthWork Location: In person

AM Sales & Marketing - Textile Dyes & Chemicals (Lahore)

Faisal Movers Express

Job Title: Business Development Manager &ndash; Lahore Zone (Cargo &amp; Courier Services) Location: Lahore, Pakistan Company: FMX (Cargo, Courier and Logistics)Key Responsibilities:<ul><li>Identify new business opportunities within the cargo and courier domain.</li><li>Develop and maintain strong relationships with corporate and SME clients.</li><li>Drive sales targets for the Lahore region.</li><li>Plan and execute market visits, client meetings, and partnership proposals.</li><li>Collaborate with operations for smooth onboarding and service performance.</li><li>Prepare weekly reports, forecasts, and pipeline updates.</li></ul>Requirements:<ul><li>Minimum Graduate</li><li>Proven experience in cargo, courier, logistics, or related industry.</li><li>Strong communication and negotiation skills.</li><li>Ability to build and manage client relationships.</li><li>Goal-oriented with a strong understanding of the Lahore market.</li><li>Own conveyance preferred.</li></ul>What We Offer:<ul><li>Competitive salary</li><li>Professional growth opportunities.</li><li>Supportive work environment and strong operational backing.</li></ul>Job Type: Full-timePay: From Rs1.00 per monthWork Location: In person

Business Development Manager Lahore Zone (Cargo)

Streamline

Job Title: Branch Manager &ndash; SalonJob OverviewThe Branch Manager is responsible for overseeing the daily operations of the salon, managing staff performance, ensuring excellent customer service, and driving business growth. The role includes maintaining salon standards, handling client concerns, and ensuring smooth and efficient functioning of the branch.Job type: Full TimeLocation: Gulberg, lahoregender: femaleKey Responsibilities<ul><li>Supervise and manage salon staff, including receptionists, stylists, and technicians</li><li>Ensure high standards of customer service and client satisfaction</li><li>Handle daily branch operations, scheduling, and staff rotations</li><li>Monitor inventory levels and ensure timely ordering of supplies</li><li>Maintain cleanliness, hygiene, and salon ambience as per brand standards</li><li>Manage cash handling, daily sales reporting, and financial records</li><li>Resolve customer issues professionally and promptly</li><li>Achieve monthly sales targets and support marketing/promotional activities</li><li>Conduct staff training and performance evaluations</li><li>Ensure compliance with company policies and operational procedures</li></ul>Mandatory Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration or relevant field (preferred)</li><li>Minimum 2&ndash;3 years of management or supervisory experience (salon/spa industry preferred)</li><li>Strong leadership, communication, and problem-solving skills</li><li>Ability to manage teams and deliver high-quality customer service</li><li>Knowledge of salon operations, services, and products</li><li>Good command of MS Office and digital systems</li><li>Ability to work flexible hours including weekends</li></ul>Job Type: Full-timePay: Rs55,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>Do you have previous experience managing a Salon ? </li><li>What is your expected salary range?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Branch Manager for Salon and Spa

Explore 2141+ Customer services manager lahore in Lahore this December. Find roles across top companies and apply now to boost your career.

2141 customer services manager lahore jobs IN Lahore

Customer Services Manager - Lahore

Customer Services Manager - Lahore

Business Development Executive

Sales & Marketing Manager Transportation (40ft Containers)

AM Sales & Marketing - Textile Dyes & Chemicals (Lahore)

Business Development Manager Lahore Zone (Cargo)

Branch Manager for Salon and Spa