customer service representative Jobs in Lahore

customer service representative

call center agents

receptionist

sales agent

call center agent

ticketing agent

Times Travel

<div>
 
 Company Description
 
 
 
 Times Travel is a global travel service provider offering Hotel Booking, Flight bookings, Transfer services, Visa advice, and more. Our aim is to provide efficient and friendly service with the best rates for travelers worldwide. Additionally, we offer corporate travel management solutions for businesses seeking optimal travel experiences.
 
 
 
 Role Description
 
 
 
 This is a full-time on-site role for an Account Assistant located in Lahore. The Account Assistant will be responsible for tasks related to Credit Control, Petty Cash management, Finance coordination, and effective Communication within the organization.
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Credit Control and Finance skills
 </li>
 <li>
 Accounting knowledge
 </li>
 <li>
 Strong Communication skills
 </li>
 <li>
 Experience in managing Petty Cash
 </li>
 <li>
 Attention to detail and organizational skills
 </li>
 <li>
 Bachelor's degree in Accounting, Finance, or related field
 </li>
 <li>
 Previous experience in a similar role is preferred
 </li>
 </ul>
</div>

Reservations Ticketing Agent

Breeze Travel Agency

Breeze Travels &amp; Tours (Pvt) Ltd is a growing travel agency specializing in Air Tickets, Umrah Packages, Tour Services, Visas, and Travel Insurance. We are looking for energetic and experienced travel professionals to join our team and grow with us in a dynamic work environment.Job Responsibilities:<ul><li>Handle domestic and international air ticketing through GDS systems (Galileo / Sabre).</li><li>Provide accurate fare quotations, reservations, re-issuance, refunds, and itinerary planning.</li><li>Communicate effectively with clients for bookings, travel advice, and support.</li><li>Prepare customized tour and Umrah packages as per client requirements.</li><li>Coordinate with airlines, hotels, and vendors for reservations and confirmations.</li><li>Maintain excellent customer service and professional work ethics.</li></ul>Requirements:<ul><li>Minimum 1&ndash;2 years of experience in a travel agency or IATA-accredited company.</li><li>Proficiency in GDS systems &ndash; Galileo or Sabre (must).</li><li>Knowledge of ticketing rules, fares, and airline policies.</li><li>Strong communication and customer handling skills.</li><li>Ability to work independently and meet deadlines.</li><li>Education: Minimum Intermediate; Travel &amp; Tourism Diploma preferred.</li></ul>Job Type: Full-timeWork Location: In person

Travel Consultant / Ticketing Officer

ICE Consulting - Managed IT & Cybersecurity for Life Sciences

<div>
 
 Job Summary:
 
 
 
 The Ticket Queue Manager is responsible for overseeing the flow, prioritization, and timely resolution of support tickets across all technical support channels. This role ensures efficient workload distribution, adherence to service level agreements (SLAs), and continuous improvement in customer satisfaction and team performance. The Ticket Queue Manager acts as the gatekeeper for the ticketing system, ensuring that issues are categorized, assigned, escalated, and resolved according to defined ITSM processes.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Monitor and manage the daily queue of incoming IT support tickets to ensure SLAs and response time targets are met
 </li>
 <li>
 Monitor ticket dashboard and ensure that tickets are resolved within agreed-upon SLAs and take corrective actions when SLAs are at risk
 </li>
 <li>
 Track aging tickets and proactively drive follow-ups, escalations, or reassignments as needed
 </li>
 <li>
 Collaborate with technical teams and management to resolve high-priority or aging incidents
 </li>
 <li>
 Perform daily, weekly, and monthly ticket audits to ensure quality, consistency, and process compliance
 </li>
 <li>
 Communicate trends or recurring issues to leadership to aid in root cause analysis and problem management
 </li>
 <li>
 Generate reports on ticket volumes, response times, resolution rates, and other key metrics
 </li>
 <li>
 Serve as a point of contact during major incident triage for ticket coordination and updates
 </li>
 <li>
 Coordinate with other support teams, technical resources, and stakeholders to ensure timely resolution of tickets and maintain customer satisfaction
 
 
 </li>
 </ul>
 Prepare regular reports on incident, change, and problem tickets, including analysis of trends, performance, and areas for improvement
 
 
 
 Requirements
 
 
 
 
 Qualifications:
 
 
 
 <ul>
 <li>
 5+ years of experience in a service desk, IT support, or IT operations environment
 </li>
 <li>
 Strong familiarity with ITSM tools (e.g., ConnectWise)
 </li>
 <li>
 Working knowledge of ITIL processes, especially Incident, Request, and Problem Management
 </li>
 <li>
 Knowledge of IT infrastructure, software, and hardware.
 </li>
 <li>
 Ability to analyze data, identify trends, and recommend process improvements.
 </li>
 <li>
 Strong problem-solving and analytical skills.
 </li>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment
 </li>
 <li>
 Experience in workload management, reporting, and SLA governance
 </li>
 <li>
 Excellent communication, coordination, and conflict-resolution skills
 </li>
 <li>
 Analytical mindset with attention to detail and a sense of urgency
 </li>
 <li>
 ITIL Foundation certification preferred
 </li>
 </ul>
</div>

Ticket Queue Manager/Ticket QA Manager

SkyFlight Travel and Tours

Sky flight is a fastest-growing air ticketing agency situated in Lahore, Pakistan. We are looking for passionate Female to join our sales team.We are looking for passionate individuals for the post of Sales Executives for Airline Tickets.We are hiring on regular basis for experienced travel consultants who have the ability to work with different travel-related software, has knowledge of airline ticketing system, and can work as team member.We need people who have airline ticket selling expertise, great customer service skills, and good knowledge of airlines and their fare systems.Responsibilities:<ul><li>Ensuring compliance with company procedures for documentation, ticketing, refunds, exchanges, reissues, etc. Reconfirmation of reservations to ensure accuracy at all levels.</li><li>The candidate should be able to determine the client's needs and suggest suitable travel packages, organizing travels from beginning to end, including tickets, accommodation, and transportation. On top, of supplying travelers with pertinent information and useful travel/holiday materials.</li></ul>Both males &amp; females are encouraged to apply. Experienced personnel will be given priority.Job Type: Full-timeBasic Salary Starting for Fresher : Rs25,000.00 &amp; Commission Up to Rs300,000.00 per month Excuded CommissionEducation:<ul><li>Intermediate (Preferred)</li></ul>Experience:<ul><li>Travel Agency: 1 year (Required) &amp; Fresher Can Also Apply</li></ul>Shift Timings 2pm - 11pm Location: Gulberg 2, Lahore, Punjab 54000Urdu 70%English 30%Job Types: Full-time, CommissionJob Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthWork Location: In person

Flights Ticket Booking Agent Male/Female Need– SkyFlight (UK-Based) Travel Agency

Travels Scope

We&rsquo;re Hiring &ndash; Sales &amp; Call Center Staff!Join our dynamic Travel Agency Team and be part of a growing company helping customers plan their dream trips!Positions:Sales ExecutiveCall Center RepresentativeRequirements:Excellent communication skills (Urdu &amp; English preferred)Experience in travel, ticketing, or customer service is a plusAbility to handle customer inquiries and promote travel packagesEnergetic, motivated, and team-orientedResponsibilities:Handle inbound/outbound customer callsManage ticketing and travel bookingsProvide information about flight deals, visas, and packagesMaintain customer satisfaction and follow up on leadsSalary+ComissionApply Now!Send your CV to TRAVELSSCOPE@HOTMAIL.COM or contact us at 03-111-777-236Job Type: Full-timePay: Rs25,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>Age Limit max. 25Years</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Sales Representative & Call Center For Travel Agency

Malik Travel SLU

We are seeking a detail-oriented and responsible Account Officer to manage the financial operations of our travel agency. The ideal candidate will handle daily accounting tasks, reconcile transactions, and ensure accurate record-keeping of sales, commissions, and expenses related to ticketing, visas, and travel packages.Key Responsibilities:<ul><li>Record and maintain daily financial transactions including sales, invoices, and receipts.</li><li>Reconcile airline BSP statements, agent commissions, and supplier payments.</li><li>Prepare financial reports, profit &amp; loss statements, and cash flow summaries.</li><li>Manage petty cash, payroll, and staff reimbursements.</li><li>Ensure all payments (airline, hotel, and visa vendors) are processed on time.</li><li>Maintain accurate ledgers and assist in month-end and year-end closing.</li><li>Coordinate with management for budget planning and financial forecasting.</li><li>Ensure compliance with company policies and accounting standards.</li></ul>Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthWork Location: In person

Accounts Manager (Travel Agency Experienced).

Heetly

Job Title: Umrah Agent UKLocation: Lahore (Yateem Khana Chowk Metro Station) Job Type: Full-Time / Part-TimeJob Responsibilities:<ul><li>Promote and sell Umrah packages to individual clients and groups</li><li>Handle customer inquiries via phone, WhatsApp, email, and in-person</li><li>Explain visa processes, travel itinerary, hotel options, and transportation</li><li>Coordinate with suppliers (airlines, hotels, transport companies)</li><li>Follow up with leads and ensure timely customer response</li><li>Maintain accurate records of bookings, payments, and customer data</li><li>Provide pre-departure briefings and support during travel</li><li>Achieve monthly sales targets</li></ul>Job Requirements:<ul><li>Minimum 1-2 years of experience in Umrah/Hajj travel sales or general travel agency work</li><li>Excellent communication and sales skills (English)</li><li>Basic knowledge of Umrah procedures, visa requirements, and Ziyarat sites</li><li>Familiarity with airline ticketing and hotel reservation systems</li><li>Strong follow-up and customer service mindset</li><li>Ability to work under pressure and meet targets</li><li>Computer literacy (MS Office, CRM, email, etc.)</li></ul>Job Types: Full-time, Part-time, Temporary, Contract, InternshipExperience:<ul><li>Travel Consultant: 1 year (Preferred)</li></ul>Language:<ul><li>English (Preferred)</li></ul>Work Location: In person

Umrah agent Uk & Usa

Explore 93+ Ticketing agent in Lahore this November. Find roles across top companies and apply now to boost your career.