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tiktok live global customer service representative arabic speaking

TikTok

<div>
 
 Responsibilities
 
 
 About the Team
 
 The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.
 
 
 As part of the LIVE Platform Trust and Experience team, the Service Excellence team provides world-class service and experience for customers and creators.
 
 
 Roles &amp; Responsibilities
 
 - Manage customer/creator inquiries via the CRM tool, direct contact, or work with other teams.
 
 - Identify the root causes of escalated issues and provide appropriate resolutions to deliver excellent service. Summarize the Q&amp;A and log in to the knowledge management tool.
 
 - Promptly escalate critical/ high-risk cases to the appropriate authority.
 
 - Coordinate with other teams/ departments to resolve customer issues, follow-up, and make sure close-loop to all escalations.
 
 - Look for opportunities to identify ongoing issues, eliminate repeat complaints, and reduce escalation rates to enhance the operating process and improve overall customer experience.
 
 - Respond to internal and external customer escalations quickly, proficiently, and professionally while meeting specific quality expectations.
 
 - Adhere to established procedures and guidelines while providing quality customer service to meet and exceed department standards.
 
 - Support ad-hoc projects and initiatives per business needs.
 
 
 
 Qualifications
 
 
 Minimum Qualifications:
 
 - BA/BS degree or equivalent practical experience.
 
 - Proficiency in Arabic is essential, as you will be required to communicate with external customers in Arabic
 
 - Requires a minimum of 2 years' experience in a customer service environment.
 
 
 Preferred Qualifications:
 
 - Experienced working for live-streaming / user-generated content platforms is a plus.
 
 - Works comfortably with Microsoft Word and Excel.
 
 
 
 About TikTok
 
 
 TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.&ZeroWidthSpace;
 
 
 
 
 Why Join Us
 
 
 Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect &ndash; and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.&ZeroWidthSpace;
 
 We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.&ZeroWidthSpace;
 
 &ZeroWidthSpace;
 
 Diversity &amp; Inclusion&ZeroWidthSpace;
 
 TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.&ZeroWidthSpace;
</div>

TikTok LIVE - Global Customer Service Representative, Arabic Speaking

<div>
 At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we&rsquo;ll give you what you need to make it happen. It won&rsquo;t always be easy, growing takes grit. But at ABB, you&rsquo;ll never run alone. Run what runs the world.
 
 
 This Position reports to:
 
 
 Operations Manager - BL Excitation(AMEA)
 
 
 On this position you will execute service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB. This role is created to position in Egypt.
 
 
 
 You will be mainly responsible for:
 
 
 
 <ul>
 <li>
 Applying safety rules and safe practices as well as environmental responsibilities
 </li>
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 Reporting unsafe practices and incidents
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 Contributing to customer satisfaction by planning and executing Service work according to customer order and expectation
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 Having clear understanding of sense of urgency and care in the direct area of responsibility
 </li>
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 Ensuring customer retention by delivering superior customer experiences and effectively communicating service work timeline and expectations
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 While on-site, working with the customer to identify opportunities for improving the customers operations and eliminating pain points
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 Utilizing the local practices for notifying the account team of opportunities
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 Performing field service tasks, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform
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 Coaching associate technicians and associate engineers
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 Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and at the appropriate quality for Service activities
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 Preparing all documents and customer reports to be signed by the customer representative. Utilizing all relevant tools
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 Reporting work done in a timely manner and following up when needed
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 Troubleshooting Equipment/Process failures, requesting proactive corrective actions, and making recommendations to avoid repeating the problem in the future
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 Proactively planning and executing work on a first-time right approach with customers, and ensuring the job is done on time and on quality
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 Identifying improvement needs and potential solutions for them in the way of working
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 Providing technical guidance to associates
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 Acting as trainer when needed, for field service associates and customers
 
 
 </li>
 </ul>
 
 Qualifications for the role:
 
 
 
 <ul>
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 You have a Bachelor&rsquo;s degree or equivalent qualification, with experience in excitation commissioning and troubleshooting
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 You have at least 5 years of experience on similar position
 </li>
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 You possess experience in excitation commissioning and troubleshooting (must-have)
 </li>
 <li>
 Possess experience with Word and Excel
 </li>
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 You possess ABB certification in excitation commissioning (nice-to-have)
 </li>
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 You have fluent spoken and written English and Arabic
 
 
 </li>
 </ul>
 We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.
</div>

Field Service Engineer

Bupa

<div>
 
 Job Description
 
 
 
 
 Digital Support Chat Specialist
 
 
 
 
 Location:
 
 Cairo (Hybrid depending on business needs)
 
 
 
 Job Type:
 
 Full-time
 
 
 
 Department:
 
 Digital Support Team
 
 
 
 Purpose Of The Role
 
 
 
 This purpose of this role is to provide front line incident management to all Bupa customers and clients who are unable to access Bupa&rsquo;s digital propositions.. As a Digital Support Chat Specialist, you&rsquo;ll handle live webchats, diagnose technical issues, and provide tailored solutions across multiple digital channels. Your insights will help shape the future of our digital transformation.
 
 
 
 What You&rsquo;ll Do
 
 
 
 <ul>
 <li>
 Handle customer queries through webchat with professionalism and care
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 Write clear, correct English responses that match customer needs and tone
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 Support customers with login, registration and account access issues
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 Troubleshoot across different systems and find the best solution for the customer
 </li>
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 Escalate to IT support teams when issues cannot be solved directly
 </li>
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 Complete administration tasks linked to customer cases
 </li>
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 Educate customers on how to use Bupa&rsquo;s online services
 </li>
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 Keep accurate records in Bupa systems
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 Follow processes for complaints and try to resolve them where possible
 </li>
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 Work towards agreed targets such as Quality, AHT, and WRAP
 </li>
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 Take part in team huddles twice a week to hear important updates
 </li>
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 Attend monthly 1-1s and coaching sessions with your team leader, and act on feedback
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 Complete training and continue learning new skills
 </li>
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 Understand when and how to transfer chats to other departments
 </li>
 <li>
 Be actively involved in team engagement activities to support morale and teamwork
 
 
 </li>
 </ul>
 
 What You&rsquo;ll Bring
 
 
 
 <ul>
 <li>
 IT-related background or qualification is essential to understand and support the technical architecture of Bupa&rsquo;s digital propositions.
 </li>
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 Minimum 1 year in an English-speaking customer service chat environment is preferred.
 </li>
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 Strong written communication, empathy, problem-solving, and time management.
 </li>
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 PC literate with knowledge of Windows-based packages and digital platforms.
 </li>
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 Passion for digital servicing, adaptability, and a &ldquo;can-do&rdquo; attitude.
 </li>
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 Collaborative spirit and ability to work independently within set protocols.
 </li>
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 Ability to work independently and as part of a team
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 Flexible and able to adapt to changes
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 Positive attitude and calm under pressure
 
 
 </li>
 </ul>
 
 Why Bupa?
 
 
 
 We&rsquo;re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose &ndash; helping people live longer, healthier, happier lives and making a better world.
 
 
 We make health happen by being brave, caring and responsible in everything we do.
 
 
 We encourage all of our people to &ldquo;Be you at Bupa&rdquo;, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That&rsquo;s why we especially encourage applications from people with diverse backgrounds and experiences.
 
 
 
 Time Type
 
 
 
 Full time
 
 
 
 Job Area
 
 
 
 Locations:
 
 
 Egypt - Cairo
</div>

Digital Support Chat Specialist

Pipeline Gurus

<div>
 
 The Role
 
 
 
 You will own the
 
 entire social media content cycle
 
 : from research and ideation to production, editing, posting, and performance tracking. Fluent in both Arabic and English, you'll create scroll-stopping content (static, video, reels, stories, blogs) that reflects our bold identity and drives real engagement.
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Research &amp; Strategy: Track trends, competitors, and audience insights in GCC &amp; global markets
 </li>
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 Ideation: Plan monthly content calendars with innovative, data-backed ideas
 </li>
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 Content Development: Write copy, design graphics, and script/present content in both Arabic &amp; English
 </li>
 <li>
 Production: Shoot and edit short-form videos/reels; design posts, carousels, and stories
 </li>
 <li>
 Publishing: Manage scheduling and posting across Instagram, LinkedIn, TikTok, YouTube, and X
 </li>
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 Community Management: Engage with followers, respond to comments/messages, and grow our presence
 </li>
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 Performance: Track analytics, prepare reports, and optimize based on results
 </li>
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 Ownership: Work end-to-end without dependency on agencies
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Fluency in Arabic &amp; English (spoken + written)
 </li>
 <li>
 Experience managing social media accounts for brands (portfolio required)
 </li>
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 Strong graphic design skills (Canva/Adobe Suite)
 </li>
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 Strong video editing skills (Premiere Pro, Final Cut, or CapCut)
 </li>
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 Understanding of GCC digital culture &amp; trends
 </li>
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 Ability to run the full cycle: research &rarr; create &rarr; publish &rarr; analyze
 </li>
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 Organized, proactive, and able to meet deadlines consistently
 
 
 </li>
 </ul>
 
 Nice to Have
 
 
 
 <ul>
 <li>
 Photography skills
 </li>
 <li>
 Experience in B2B or tech
 </li>
 <li>
 Knowledge of paid ads (Google/ Meta/ LinkedIn)
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Creative freedom to own the brand voice
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 Work with a bold, elite identity in an international B2B space
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 Competitive salary + performance-based bonuses
 </li>
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 Fast-paced environment with growth opportunities
 </li>
 </ul>
</div>

Social Media Executive

51Talk Headquarters

<div>
 
 Recruitment Position: User Operation Key Responsibilities:
 
 
 
 
 
 
 
 
 1. Build and manage WhatsApp groups, Instagram communities, and other social media platforms to engage potential and existing customers.
 
 
 
 
 
 2. Monitor trends in the Saudi Arabia education market and adapt strategies accordingly. Content &amp; Campaign Management:
 
 
 
 
 
 3. Plan and execute social media activities, promotions, and events to boost brand visibility and sales.
 
 
 
 
 
 4. Create engaging, localized content (text, images, videos) tailored for the Saudi Arabia audience.
 
 
 
 
 
 5. Be patient in answering all kinds of questions in the communities group.
 
 
 
 
 
 **Qualifications &amp; Skills:**
 
 
 -
 
 Able to communicate in Chinese
 
 
 
 - 2+ years of experience in social media community management
 
 
 - Strong knowledge of WhatsApp, Instagram, Facebook, and other social platforms (TikTok, Snapchat, LinkedIn, etc.)
 
 
 - Strong sense of service
 
 
 - Bilingual proficiency (English + Arabic) for effective communication
 
 
 -Proficiency in Chinese is a plus.
 
</div>

Community Moderator

MetLife

<div>
 
 Join MetLife as a Direct Sales Representative &ndash; Cairo, Egypt
 
 
 
 
 
 MetLife, a global leader in insurance and financial services, is hiring Direct Sales Representatives to join our Cairo team.
 
 
 
 
 
 What You&rsquo;ll Do:
 
 
 ✔ Build strong client relationships
 
 
 ✔ Promote and sell insurance products
 
 
 ✔ Provide financial advice and support
 
 
 ✔ Exceed sales targets in a fast-paced setting
 
 
 
 
 
 What We&rsquo;re Looking For:
 
 
 🔹 Strong communication and sales skills
 
 
 🔹 Experience in sales or customer service (preferred)
 
 
 🔹 Background in finance or insurance is a plus
 
 
 🔹 Bachelor&rsquo;s degree in Business or related fields
 
 
 
 
 
 Compensation &amp; Benefits:
 
 
 Competitive, target-based salary
 
 
 Commissions up to 30% + quarterly/annual bonuses
 
 
 Career growth with a global brand
 
 
 Full training and ongoing support
 
 
 
 
 
 📩 Apply Now
 
 
 Send your CV to: bassam.s.thabit@metlifeegypt.com
 
 
 Or contact us on WhatsApp: +20 12 8766 7508
 
 
 
 
 
 Take your sales career to the next level with MetLife!
 
</div>

Direct Sales Representative

Amazon

<div>
 
 Description
 
 
 
 
 Customer Service Associate
 
 
 
 Our mission at Amazon is to be Earth&rsquo;s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that&rsquo;s why you&rsquo;ll find we approach things differently here. You won&rsquo;t be asked to read from a script or learn dialogue by heart. Instead, we&rsquo;ll provide you with the training you need to problem solve for our customers. You&rsquo;ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
 
 
 
 What will you do as a Customer Service Associate?
 
 
 
 As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You&rsquo;ll be the first point of contact for our Arabic and/or English speaking customers by answering their requests through phone, chat and/or email &ndash; this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
 
 
 
 What are your hours?
 
 
 
 This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date.
 
 
 
 Basic Qualifications
 
 
 
 
 What qualifications do we need from you?
 
 
 
 <ul>
 <li>
 Minimum age: 18 years old
 </li>
 <li>
 Have the right to work in Egypt
 </li>
 <li>
 Minimum qualification of a high school degree - Passed
 </li>
 <li>
 Strong communication skills in [English &amp; Arabic] (both written and oral fluency)
 </li>
 <li>
 Experience working with a computer
 </li>
 <li>
 The availability to work varying shifts from Monday to Sunday within our operating hours
 </li>
 <li>
 Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)
 
 
 </li>
 </ul>
 
 What strengths will you bring?
 
 
 
 <ul>
 <li>
 Hard-working, articulate, and detail-oriented
 </li>
 <li>
 Friendly and customer-focused in every situation
 </li>
 <li>
 Ability to learn quickly and embrace change
 </li>
 <li>
 Comfortable multi-tasking in a high-energy environment.
 
 
 </li>
 </ul>
 
 What benefits will you receive?
 
 
 
 
 Benefits
 
 
 
 One of the great things about joining Amazon&rsquo;s Customer Service team is that you don&rsquo;t need past experience in customer service. You&rsquo;ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:
 
 
 <ul>
 <li>
 Social Insurance
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Transportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:
 </li>
 <ul>
 <li>
 Gas station beside bloom bank
 </li>
 <li>
 Downtown Street
 
 </li>
 </ul>
 </ul>
 
 If this role sounds like it&rsquo;s for you, then click on the link below to start the application process
 
 !
 
 
 You&rsquo;ll need to allow 1.5 hours to complete the full application, including assessments which will evaluate your suitability for the role. We recommend using a laptop/desktop computer in order to get the best experience. You will have the option to save your application between each stage of the application process and return to it if necessary, but we strongly advise you to complete the process in one sitting where possible.
 
 
 If successful, we will contact you about next steps!
 
 
 Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.
 
 
 Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: ASF250118232
</div>

Customer Service Associate

Explore 597+ Tiktok live global customer service representative arabic speaking in Cairo this September. Find roles across top companies and apply now to boost your career.