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Security Control Room Operator
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Salary
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Job Description
- Continuously monitor security camera feeds, alarm systems, and other surveillance equipment to detect suspicious activity or security breaches throughout the hotel.
- Respond to security incidents promptly, including disturbances, trespassing, theft, or emergencies. Coordinate with on-site security associates and external authorities when necessary.
- Act as a communication hub for security personnel, management, and emergency services, ensuring the timely and accurate transmission of information during security incidents or emergencies.
- Monitor and control access to restricted areas of the hotel, including staff-only areas, through keycard systems, biometric systems, or manual logging of authorized personnel.
- Be prepared to take immediate action during emergency situations, including evacuations, fire alarms, medical emergencies, or natural disasters. Ensure emergency procedures are followed, and the situation is managed effectively.
- Oversee the functioning of alarm systems and respond to triggered alarms (e.g., fire alarms, intrusion alarms, panic buttons). Ensure the security systems are functioning properly and troubleshoot any malfunctions.
- Maintain accurate logs of all incidents, security breaches, system malfunctions, and any actions taken. Prepare daily reports summarizing security activity and incidents for review by management.
- Provide assistance in ensuring guest and associate safety by reporting any unusual activity or potential threats. Offer guidance and instructions to guests or associates during emergencies.
- Ensure the hotel adheres to all security and safety regulations, including local laws, industry standards, and hotel-specific protocols.
- Assist in training new security control room operators and other hotel associates on security procedures, emergency protocols, and the use of security equipment.
- Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property
Qualifications
- Previous experience in security or control room operations is preferred.
- Proficiency in operating CCTV and other security systems is required.
- Strong verbal and written communication skills, with the ability to coordinate effectively with team members and external agencies.
- Ability to stay alert and active during long shifts and respond quickly to emergencies.
- Strong attention to detail and the ability to notice discrepancies in surveillance footage or reports.
- Ability to make quick decisions and stay calm in high-pressure situations.
- The role may involve working in rotating shifts, including nights, weekends, and holidays.
- The operator will be stationed in a security control room, closely monitoring systems and responding to incidents.
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