JOB SUMMARY

The Security Officer is responsible for ensuring the safety and security of guests, employees, visitors, and hotel property. This role requires proactive patrolling, incident response, risk mitigation, and professional guest interaction while maintaining a visible yet discreet presence.

KEY RESPONSIBILITIES

• Conduct regular patrols of hotel premises, including guest floors, public areas, back-of-house, parking lots, and perimeter.
• Monitor CCTV systems, access control points, and alarm panels; respond promptly to alerts.
• Enforce hotel policies, including access control, noise complaints, and removal of unauthorized persons.
• Respond to emergencies (medical, fire, theft, assaults) and coordinate with local law enforcement, fire, and EMS as needed.
• Conduct bag checks, vehicle inspections, and key audits in compliance with hotel protocols.
• Write clear, detailed incident reports and maintain accurate logs of daily activities.
• Assist with guest lockouts, lost & found items, and safe deposit box procedures.
• Identify and report safety hazards, maintenance issues, or suspicious behaviour.
• Provide courteous assistance to guests (directions, escorts, luggage help) while maintaining security awareness.
• Participate in safety drills, training sessions, and security briefings.

Safeguard confidential information and master keys at all times