Senior Airport Operations Agent

• Closing date: 19-Oct-2025

About the role

In this role, you will responsible for all tasks related to the booking process whether it is an Inbound or an Outbound booking for DQ (Discover Qatar). Also, provides appropriate city tour information to the customers with the highest level of customer service and as per company process. Is a customer support for DQ operations at all touch points. As part of your role, your responsibilities will be inclusive of, but not limited to the following:

Operational

• Ensure smooth running of daily city tour operations. Coordinate with third party supplier staff and ensure the tours run without delay or any issues. Provide high level of customer experience and ensure passengers enjoy the tour. Provide excellent customer support and support the team to solve customer issues.
• Deal with complex reservations and connection times. Send scheduling updates to concerned teams.
• Ensure that the customers have been issued with all necessary documentation required for transit city tour and stopover products. Verify that the documents issued matched the booking made before handover. Issue documentation after full payment is received.
• When necessary, check flights match the accommodation check-in and check-out dates and times. Provide a quotation to the customers, clearly mentioning the inclusions, exclusions, terms and conditions applicable.
• Benchmark and compare suppliers' price and availability options while costing and prepares the report for the Airport Operations Officer.
• Inform the Airport Operations Officer and Coordinator of any emergency situations.
• Perform other department duties related to his/her position as directed by the Line Manager.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible.

About you

• Trade or Vocational Qualification. A diploma in Travel and Tourism (IATA) would be an advantage.

• Minimum 3 years relevant experience
• High level of Customer service skills. PC Skills — MS office.
• Destination information, local market practices.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.

So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

How to apply

If you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.