Senior Associate – Office Services

JOB PURPOSE

The Senior Associate – Business Services is responsible for overseeing the daily operational support functions that form the backbone of Office Management & Business Services. This role ensures efficient management of budgeting, procurement, vendor coordination, utilities, and high-touch support services, with a focus on compliance, accuracy, and timeliness.

ROLES AND RESPONSIBILITIES

•Assist in developing and tracking the annual budget for OM&BS, ensuring all spending aligns with approved allocations and flagging any errant spend.

•Lead the preparation and follow-up of purchase requisitions, credit card transactions, and vendor invoices.

•Supervise transportation logistics, including leased vehicles, fuel usage, and maintenance schedules.

•Monitor and process utility bills, verifying accuracy and ensuring timely payment and documentation.

•Maintain oversight of vendor contracts and SLAs, coordinating with Procurement and Legal for renewals or performance issues.

•Oversee inventory and replenishment of office supplies, consumables, and stationery across all office locations.

•Support and coordinate services related to outsourced staff, including onboarding, time tracking, and issue resolution.

•Supervise the mailroom and courier operations, ensuring efficient personal and corporate mail delivery to employee desks.

•Coordinate driver assignments for Chiefs and Executive Directors, managing scheduling and task completion.

•Prepare regular reports on expenses, service quality, and operational efficiency for senior management.

KEY RESULT AREAS

•Budget management and reporting.

•Vendor management.

•Transactions management.

•Logistics supervision.

•Inventory management.

YoE / QUALIFICATIONS / SKILLS

RELATED YEARS OF EXPERIENCE

5+ years of experience in corporate services, operations, or administration.

FIELD OF EXPERIENCE

Hospitality preferred

TECHNICAL AND INTERPERSONAL SKILLS

•Strong skills in vendor management, financial tracking, and cross-functional coordination.

•Proficiency in Microsoft Excel, ERP/Procurement systems, and reporting tools.

•Excellent organizational and communication skills.

QUALIFICATION

•Bachelor’s degree in business administration, Operations, or a related field.