Senior BCM Analyst - Hybrid, Bala Cynwyd, PA

Description

Marketing Statement:

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.

Develops business continuity, IT disaster recovery, crisis management, emergency management and contingency plans for Tokio Marine North America Services, and its group companies.

Essential Job Functions

• Develops and implements processes, policies and procedures for business continuity, emergency management, contingency planning, crisis management and IT disaster recovery program elements
• Gathers and analyzes information; supports resolutions to address application or business issues for a specific business group
• Responsible for the collection, documentation and maintenance of functional requirements and implementation
• Tests multi-dimensional plans with various operational departments throughout group companies
• Evaluates vendors, makes recommendations, and implements vendor requirements
• Develops strategy, training materials, protocol and quick reference guides for business continuity, disaster recovery, contingency, emergency management and crisis management areas
• Manages efficient and effective usage of BCM tools and integration with other tools as necessary
• Initiates awareness processes to make necessary improvements for business continuity, emergency management, contingency and IT disaster recovery plans
• Develops and leads tabletop exercises with group companies
• Communicates effectively with senior executives and leaders during crisis and emergency situations
• Leads incident management processes for any type of natural, man-made or technological disaster
• Develops plans and procedures for the BCM Crisis Management Center

Qualifications:

• Bachelor's degree preferred (preferably in Emergency Management, IT, or Business)
• 7+ years of relevant experience
• Ability to weigh business needs and articulate to management
• Knowledge, insight, and understanding of business concepts and processes that are needed for making sound decisions in the context of the company's business; ability to apply this knowledge appropriately to diverse situations
• Working knowledge of Microsoft Office, and strong knowledge in Microsoft Excel preferred
• Ability to write business requirements and functional specifications
• Strong writing and communication skills
• Strong customer service orientation toward business units requiring financial consultation (responsive, consultative, collaborative and accurate)
• Strong leadership ability; able to work with a group to set objectives and agenda, generate allegiance to those objectives, and motivate achievement
• Familiarity with project management skills; plan, organize, monitor, and control projects, ensuring efficient utilization of resources to achieve project objectives and deadlines
• Strong interpersonal relationship building skills; able to work with a variety of people and groups in a constructive and collaborative manner
• Strong analytical ability with the capability to determine the root cause of problems and issues
• Strategic thinking; able to apply organizational acumen to identify and maintain focus on key success factors for the organization
• Superb attention to detail
• Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities
• Ability to work independently and without supervision
• Ability to work and lead effectively as part of a team

Salary range $94,000 to $115,000. Ultimate salary offered will be based on factors such as applicant experience and geographic location. Our company offers a competitive benefits package and bonus eligibility on top of base.

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.