Senior Billing & Accounts Receivable Representative

Senior Billing and Accounts Receivable Representative

Who are we?
Versant Health is one of the nation's leading administrators of managed vision care, serving over 35 million of our clients' members across the United States. Our purpose is to make healthy vision a reality for everyone by improving access to care and education in the communities we serve. Fueled by our mission to improve members' lives with easy-to-use vision solutions rooted in choice value, and care, we believe that everyone has the power to become anything they set their sights on.

See how you can make a difference with the support of strong leadership and a team environment.

Versant Health: Making Healthy Vision a Reality for Everyone

What are we looking for?
Primary job responsibilities of the Senior AR Representative will include supporting the core processes of the Billing and Accounts Receivable team. These efforts include: Accounts Receivable processes for customer invoicing, collections, reconciliation, balancing and auditing customer accounts, supporting customer inquiries regarding balances billed, billing challenges and balance due inquiries. Also support cash posting, month end close activities and the negative balance, provider Excel/Davis Collections billing as needed. Provide billing portal support to customers, client billing support through new client setup and changes to existing accounts. In addition, this role will interact with Groups and possibly Providers to perform monthly collection calls and send emails. This role will also assist with audits.

Where you will have an impact

• Provide excellent customer service to internal and external customers of the Billing department
• Work closely with clients, brokers and TPA’s on any identified concerns or challenges with system invoices, balances due or eligibility issues.
• Research, reconcile, audit, resolve and make adjustments on accounts
• Support entering daily cash receipts, billings and adjustments in various financial systems
• Support the Collection letters process as needed
• Reconcile Accounts Receivable transactions and group accounts to the General Ledger and AR Aging for month end close
• Call or email past due accounts for collection
• Assist in the setup of accounts for “new” clients to achieve their billing needs
• Establish work procedures and processes for the Billing and Accounts Receivable Department that support company and departmental standards and strategic directives
• Learn and follow departmental procedures which include, phone and R/T queue responsibilities and activities
• Proficient in resolving issues and/or directing customers to the appropriate department for resolution
• Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. This is in addition to,
• the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements
• Support the creation of customer invoices in accordance with established procedures
• Support the distribution of invoices to customers via billing portal, print and mail and email where necessary
• Support creation of non-systemic invoices as needed for our HP/ASO/FFS populations
• Pull support for semi and annual audits,prepare schedules and interact with auditors.
• Responsible for identification of pending issues and bringing to the attention of the supervisor/manager
• Effective communication with internal/external departments on issues.
• Assist in special projects and department initiatives as assigned.
• Assist and support process improvements for Billing and Accounts Receivables.
• Diffuse and escalate challenging situations
• Regular reliable attendance is required
• Perform other duties as assigned by leadership to support the overall success of the Billing and Accounts Receivable Department

What’s necessary to do the job?

• Minimum High School Diploma or GED required
• 2-3 years of Accounts Receivable experience required
• 4-5 years of Accounts Receivable experience preferred
• 2 years experience in the insurance, health, or vision care industry required
• Preferred Associates degree in Accounting in related field or equivalent combination of Health Insurance company billing/AR experience and education
• Experienced and very skilled in working with Microsoft Excel and Word, required proficiency with MicroSoft applications
• Also requires excellent verbal and written communication skills to communicate with clients via phone and written correspondence. Experience and ability to prioritize multiple tasks appropriately

HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.

Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

We offer a comprehensive and competitive total rewards package designed to support your health, financial well being, and work life balance. Benefits include medical, dental, and paid vision coverage; paid time off and company holidays; retirement savings with employer contribution; employee wellness resources; and professional development opportunities. Additional benefits may include flexible work arrangements, employee assistance programs, and other programs that support you both at work and beyond.

This role is compensated on an hourly basis. The expected hourly pay range for this position is $25.00– $26.00 per hour, based on factors such as experience, skills, and role requirements. Actual pay within the range will be determined during the hiring process and in accordance with applicable wage and hour laws.

Our purpose is to make healthy vision a reality for everyone by improving access to care and education in the communities we serve. Fueled by our mission to improve members’ lives with easy-to-use vision solutions rooted in choice, value, and care, Versant Health believes that everyone has the power to become anything they set their sights on.

Our team is guided by core Leadership Principles—Perspective, Care, Drive, and Ownership—which shape how we work, lead, and grow together.

Our Management Team is committed to fostering a strong and supportive culture, cultivating a thriving work environment, providing clear direction, optimizing resources, enabling innovative solutions, and driving meaningful results.