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Senior Business Analyst – CRM (Banking, English Speaker)

Istanbul, Turkey

DefineX Team
DefineX is a next-generation consulting house and venture builder, helping financial institutions shape bold visions and turn them into real-world impact focusing on two core themes: Winning in Tech and Winning in Digital.
At the heart of everything we do? Our people: DefineXers. A diverse team of consultants, engineers, designers, and strategists driven by purpose and united by a shared ambition: to build what’s next.
We don’t just aim high, we play Larger Than Life . It’s more than a motto. It’s the game we’ve chosen.
If you’re ready to learn fast, think sharp, and solve real problems, this role is for you.
Apply now and #FindYourForward at DefineX.

The Role:

Work on a CRM development project in the banking sector
Maintain direct communication with the client to understand priorities and ensure alignment with their planning,
Analyze client requests submitted via Jira and perform detailed impact analysis,
Collaborate with the development team to evaluate analyzed requests and ensure smooth delivery,
Prepare required delivery documentation within the sprint scope,
Track committed sprint items to ensure timely and clean delivery,
Communicate in English with the client and participate in occasional on-site visits to Riyadh,
Adapt to an agile methodology.

What You Bring to the Table:

Bachelor’s degree in Computer Science, Information Technology Management, Engineering, or related fields,
3–8 years of experience in business analysis within the finance/banking domain,
Experience in CRM platforms (Siebel experience preferred; Salesforce, MS Dynamics, SAP CRM also relevant),
Hands-on experience in requirement gathering, process analysis, and functional documentation,
Experience with Jira for requirement and task management,
Strong analytical thinking, problem-solving skills, and ability to quickly adapt to project processes,
Excellent communication skills to build relationships with stakeholders and act as the single point of contact,
Team player with a proactive mindset, able to work remotely and manage priorities effectively,
Willingness to travel occasionally for client visits,
Eligible to work in Turkey.

Nice to Have:

Knowledge of retail finance processes,
Experience in low-code platforms with custom development (JavaScript).

Benefits and Perks
We highly value: A mentally and physically enabling environment where Best People want to be part of; we always respect and invest in talent to foster team success. 
Growth and Development: Be part of a growing global team of professionals with training and support to help you grow.
Every DefineXer has a Growth Coach to accelerate their growth through feedback!
Independence and Ownership : Blur in creative and challenging business and technology transformation projects. 
Time Off: 20 vacation days per annum.
We love to Give Back: You will get certain hours a year to volunteer and organize office volunteer programs with local NGOs.

Health and Wellness: Competitive private health and life insurance coverage.
Need more convincing that DefineX is a great place to work?

Follow us on Instagram to take a deep dive into who we really are: IG @teamdefinex !
Get to know more about our extraordinary minds ,
Also, hear from our tech leaders as they talk about why they love what they do and how the culture at DefineX enables them to take part in exciting projects!

At DefineX, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of TeamDefineX! We are proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status. TeamDefineX will advocate for, and provide reasonable accommodations to those applicants requiring them, based on the Turkish Disabilities Act, to ensure equal opportunity in the application process.

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