Senior Customer Support Executive

Location: Mohali
Shift time: 9:30 PM - 6:30 AM
Working days: 6 days a week as per roster chart Including Saturday and Sunday.

Key Responsibilities:

• Provide top-notch customer support via phone, email, and chat to our Canadian clients, addressing their queries and concerns related to logistics services.
• Lead a team of customer support representatives, guiding and mentoring them to achieve service excellence.
• Analyze customer feedback, identify trends, and suggest process improvements to enhance overall customer experience.
• Collaborate with internal stakeholders to resolve complex customer issues, escalating when necessary.
• Meet or exceed customer satisfaction targets, metrics, and performance goals.

Requirements:

• 3+ years of experience in customer support, preferably in a leadership role.
• Proven track record of delivering high-quality customer service in a fast-paced environment.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work a night shift (7:00 PM to 4:30 AM) and adapt to a dynamic work environment.
• Strong knowledge of logistics services and operations (an asset)

Immediate Joiner are preferred...

Job Types: Full-time, Permanent

Pay: ₹19,999.00 - ₹49,999.00 per month

Work Location: In person