Senior Director - Strategy, Planning and Operations - Product & Solutions

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world.

Progress starts with you.

Job Description

The Senior Director - Business Planning & Operations, Product & Solutions (CEMEA) is a senior leadership role responsible for driving the strategic, financial, operational, and performance agenda for the CEMEA Product & Solutions organization.

This role acts as the operational and business planning leader for Product & Solutions, anchoring annual planning processes, performance management, strategic project execution, and governance across the region. It ensures effective alignment between global product priorities, CEMEA strategy, and market-level delivery, working closely with the CEMEA Product & Solutions Leadership Team, regional functions, market teams, and global product groups.

Key Responsibilities Strategy & Business Planning for Product & Solutions

• Lead and coordinate the Product & Solutions annual operating plan (AOP), strategic planning, reforecasting, and performance processes for the function across CEMEA region
• Align regional product plans with global product roadmaps to ensure unified prioritization and execution
• Maintain and document the strategic direction and product priorities of the CEMEA region

Performance Management & Analytics

• Own and evolve the performance management framework for Product & Solutions, including KPI tracking, dashboards, product portfolio insights, and business reviews
• Build analytical capability across the Product & Solutions teams and promote a data driven culture

Operational Governance & Leadership Rhythm

• Manage and maintain Product Lifecycle Management processes in region and in alignment with Global Product & Solutions
• Support the Head of Product & Solutions in ensuring consistent communication and leadership alignment across CEMEA
• Define and run the Product & Solutions operating rhythm, including leadership meetings, performance reviews, strategic check ins, and cross regional governance forums
• Maintain strong governance across the organization, including compliance, budget management, audit readiness, and control processes

Executive Communication & Senior Leadership Support

• Develop high impact executive presentations, business reviews, narratives, and strategic updates for regional and global senior leadership
• Represent the CEMEA Head of Product & Solutions when needed in internal and external forums

Reporting Structure

This position is based in Dubai and reports into the CEMEA Product & Solutions Leadership.

Qualifications Professional Experience

12-15 years of senior professional experience in digital payments, product strategy, business planning, financial services, consulting, or related fields.

Minimum 8 years of experience in business planning, analytics, operations, or product related roles within a multi national environment.

Experience working directly with product or solutions organizations strongly preferred.

Demonstrated leadership in managing complex, multi market or cross functional initiatives.

Education

Bachelor's degree in Business, Economics, Finance, Engineering, or related field required.

Master's degree (MBA or similar) preferred.

Technical & Functional Skills

• Strong command of business and financial planning, product economics, and analytics
• Excellent program and project management skills

Leadership & Behavioral Competencies

• Exceptional strategic thinking and structured problem solving abilities
• Strong communication and executive presentation skills
• Ability to influence and collaborate effectively across diverse teams and leadership levels
• Comfortable leading in a dynamic, fast paced, and ambiguous environment

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.