Senior Director - Yas Mall - Aldar Retail Management

Join Aldar Retail Management – Where Talent Meets Opportunity!

At Aldar Retail Management , we’re shaping the future of retail across the UAE. From managing vibrant F&B destinations to delivering world-class shopping experiences, we’re redefining how communities connect, shop, and thrive.

Our people are at the heart of everything we do - driven by collaboration, excellence, and innovation. If you’re ready to bring your expertise to a dynamic organization, a forward-thinking team and make an impact in one of the region’s leading retail environments, this is your opportunity to be part of something extraordinary.

Job Purpose:

Lead and monitor the portfolio’s Property and Mall Management functions, ensuring standardization of practices across assets while meeting the annual financial, customer/tenant satisfaction and operational targets. Additionally lead any Customer Journey project implementation jointly with the Marketing and Operations Team.

Roles and Responsibilities:

Property Management

• Lead & monitor the team managing the retail assets; ensure the asset is in a perfect state for opening and during the daily operation.
• Review the footfall performance of the portfolio searching for patterns.
• Constant review of assets improvement opportunities and recommend ways to improve to the Asset Manager.
• Ensure critical services, risk and safety facilities are working at all times.
• Ensure compliance with evacuation regulations.
• Ensure exclusion zones around the mall.

Guest Experience

• Collaborate with Customer experience team, making sure that the guests are receiving satisfactory experience throughout the journey.
• Supervise continuous site-reviews on a weekly basis to make sure Guest Journey is being implemented adequately.

Budget Management of Common Zones

• Approve Budget of Common area of asset, forecast and closing.
• Approve PO and invoices.

Debt & Discount Management

• Implemented and standardize discount and debt management processes.
• Monitor the efficient running of the processes.

Tenant Relations

• Coordinate operational activity with a Retail Group to ensure the operations of the units are being implemented efficiently and with a customer orientation.
• Attend asset coordination meetings as required
• Define standardization of communication with tenants and review related KPIs in a monthly basis.
• Define and monitor the tenant on-boarding process.
• Oversee the fit-out process to ensure tenant’s contractual obligations before handover and formal handover of the unit are observed.
• Monitor compliance with asset regulations and fit-outs guidelines / Shopfront monitoring / Opening to trade.

Qualifications:

Bachelor’s degree in engineering, Business or Economics, MBA preferred.

Experience:

Min of 12+ years of experience in property management with large retail asset with annual revenue of at least AED 200 million.

Skills:

• Must have P&L start-up experience in retail mega malls
• Strong knowledge and exposure to the GCC real estate market.
• Able to implement an overall strategic vision for the asset
• Change responsive, clear and effective cross functional leadership.
• Mature abstract reasoning skills; incisive and creative within dynamic working environment.
• Ability to liaise, influence and interact effectively with diverse audiences spanning Commercial, Business Development/Strategic Planning functions