Senior Executive - Application

Be responsible for production support & release management for application assigned

Should possess excellent troubleshooting and analytical skills.

Key Responsibilties

• Develop, manage, measure and report on key service-level metrics
• Strive for continuous improvement of incident management process and integration with other IT
  
  

operations management processes

• Build and maintain relationships with all IT units to ensure that IT-delivered services and end-user
  
  

productivity goals are understood and exceeded

• Perform collaboration sessions and develop action plans to address the knowledge transfer from the
  
  

application development team for new releases

• Conduct trend analyses and action plans for improving service timeliness and reducing costs
• Contribute to problem solutioning, change, release, knowledge and ensure BCP/DR activities are planned
  
  

and conducted

• Track resolution of all open issues, be part of the solutioning team for war room / discussions
• Manage audit queries related to Production environment
  
  

Mandatory Skills

• Must have worked as production support
• Have strong knowledge of application stack
• Have strong lending/digital lending experience in support.
• Have deep knowledge of oracle/SQL and server-side technology/architecture
• Have thorough understanding of networking concepts, firewalls, Clustering
• Have troubleshooting skills