Senior Executive - IT & Network Support

Robust Support & Solutions is looking to hire "IT Network Support Executive" for it's Karachi office.

Office Location: PECHS, BLOCK 6

Working Hours: 10 AM to 7PM CST (8PM to 5AM Pakistan time), 6 days a week

Key Responsibilities: The position is responsible for providing support to the end-user on hardware, software, and network-related problems, answering end-user questions, and providing problem resolutions with users.

Responsibilities:

 Assist all employees with any computer or IT related issues

 Create, add and modify user accounts and services across our various cloud platforms

 Assist users over the phone, in-person, and remotely using multiple platforms

 Administration of Active Directory, Azure, Sharepoint, Exchange, Office365, EndPoints, Activtrack, firewalls, load balance, email filter, backups, phone systems, mobile devices, and any other IT-related software

 Office365 support setting up devices and email clients, tablets, mobile phones, and computers

 Understanding of virtual desktop environment and remote desktop technology

 Configure, deploy, and relocate desktops, laptops, printers, and any other related devices

 Identify, report, and respond to potential cybersecurity threats

 Setting up advanced network firewalls and switches

 Identify, troubleshoot, resolve, and document end-user system issues requests

 Ensure all requests are resolved promptly and with high-quality results

 Ability to organize, prioritize, and meet established deadlines

 Provide technical documentation for configurations and procedures

 Coordinate and create scope of work with various telecom contractors

 Regularly perform cabling and equipment installation

 Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.

 Research, design and deploy new solutions required by end-users

Required skills and experience:

 Excellent communication and personal skills in bi-lingual English/Urdu (speak, read and write) preferred

 Minimum 5-6 years of relevant experience in a help desk/IT support role

 Minimum Intermediate or Graduate - Certifications such as A+ / Network + / Microsoft are preferred but not required

 Experience in the set-up, configuration, and use of computer hardware, software, and networks including but not limited to LAN Mapping

 Ability to communicate technical issues to technical and non-technical employees

 Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10/11, and Office 365

 Quick analytic response to resolve issues in any situation

 Self-motivated and willing to learn, as well as always find the solution

 Able to work in a fast pace environment

 Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)

 Knowledge of wireless networks, set up maintenance and troubleshooting

 Knowledge of video conference systems and other common hardware devices and software

 Experience providing remote support via phone and remote-control applications desired

 Experience supporting and configuring iPads/iPhones/smartphones in an enterprise environment preferred

 Experience in telecom, structured cabling, panels, switches, cameras, APs, etc.

 A background check will be required

 The ability to work under pressure in a high-pressure environment with numerous tasks handled simultaneously

 Ability to work flexible hours, including evenings, weekends, and Night, on an on-call rotation

 Willing to learn and adapt to new technologies, you will have the opportunity to learn about all computer systems and any of our technologies when looking to expand your knowledge and career to another internal IT position

Job Type: Full-time

Pay: Rs100,000.00 - Rs120,000.00 per month

Application Question(s):

• Would you be comfortable to work from office in a Night shift? (Timings: 9pm-6am PKT)
• What is your current/ last drawn salary and expected salary?

Education:

• Bachelor's (Required)

Experience:

• IT/ Network support: 5 years (Required)

Location:

• Karachi (Required)

Work Location: In person