Senior IOS Technician

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Location:
Al Khobar, SA

Company: Arab Computer for Maintenance LLC

Req ID: 2211

Job Title

Senior IOS Technician

Job Scope

The Senior IOS Technician is responsible for troubleshooting, testing, and repairing technical issues related to IOS Apple products. This includes managing spare parts, supporting new launches, and training customers/employees as needed.

Main Duties and Responsibilities

• Provide technical support and advice to ensure swift resolution of technical problems
• Perform diagnostic tests on Apple products to identify and isolate issues
• Analyze, troubleshoot, and repair technical issues following Apple guidelines
• Assess system configurations and software updates for optimal hardware resource utilization
• Manage repair jobs and refurbishing of iPhones, keeping job tickets updated and clients informed
• Handle walk-in jobs on-site or return to Apple when necessary
• Manage Apple spare parts and inventory, including testing and organizing parts and devices
• Support the launch of new applications, services, and tools
• Maintain organized workstations, equipment, and tools
• Document repair issues and resolutions accurately
• Train clients on Apple hardware and software as needed
• Assist Customer Service Representatives with technical issues and feedback
• Support during staff shortages or high customer volume
• Prepare and submit periodic reports to management
• Stay updated on Apple articles and service news
• Train new IOS technicians
• Oversee IOS Technicians and report issues to the supervisor

Position Requirements Education

High School Diploma

Experience

At least 4 years of relevant experience

Seniority level

Associate

Employment type

Full-time

Job function

Engineering and Information Technology

Industries

Repair and Maintenance