Senior IT Support Engineer

Advansys is a dynamic solutions provider focused on delivering smart, modular, and sustainable technology solutions that enhance operations, improve customer experiences, and drive business modernization. With over 400 skilled engineers, we serve 100+ enterprise customers across 14 countries. Specialized in a wide array of premium services including Business Automation, Industrial Digitization, Low code Development, Cloud Services, Warehouse Automation & Strategic Outsourcing.

Founded in 2014, Advansys is part of the INTRO Group, a private conglomerate established in 1980 with diverse investments across different business areas, oil and gas, real estate, specialized engineering, financial investment, Food & manufacturing.

Description:

• Provide first-level technical support for IT-related issues, assisting users via phone, email, and in-person.
• Troubleshoot hardware and software problems on desktops, laptops, and peripherals.
• Install, configure, and maintain computer systems and software applications.
• Manage user accounts, including setup, modification, and deactivation of accounts in Active Directory.
• Document and track support requests using the ticketing system, ensuring timely resolution.
• Assist in the deployment of IT equipment and ensure systems are operational.
• Implement and maintain security measures to protect sensitive data and network integrity.
• Participate in team projects, providing support and input on system configurations and upgrades.
• Conduct training sessions for users on software applications and IT best practices.
• Stay updated on the latest technology trends and IT practices to provide the best support.

Requirements:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in an IT support or technical support role.
• Strong understanding of desktop operating systems (Windows, macOS) and common software applications.
• Experience with hardware troubleshooting and repair.
• Knowledge of networking concepts and basic network troubleshooting.
• Monitoring & Logging Tools: Knowledge of tools like Zabbix, Nagios, PRTG, or SolarWinds.
• Familiarity with compliance standards (ISO 27001, GDPR, etc.).
• Proficiency in PowerShell, Bash, or Python for automation tasks.
• Familiarity with ticketing systems for tracking support requests.
• Excellent communication and customer service skills.
• Ability to work independently as well as in a team environment.
• Certifications such as CompTIA A+, HDI Support Center Analyst, or similar are a plus.