Senior IT Support Executive

Job Title: Senior IT Executive
Shift: Night (6 PM to 3 AM)
Days: Monday to Friday

Key Responsibilities

• Manage end-to-end IT support operations, ensuring high availability of systems, networks, and services
• Provide advanced-level troubleshooting for hardware, software, and complex network issues, ensuring timely resolution
• Oversee installation, configuration, and maintenance of computer systems, enterprise applications, and peripheral devices
• Design, implement, and administer LAN/WAN infrastructure, ensuring optimal performance, scalability, and security
• Manage and administer Windows Server environments, including Active Directory, Group Policies, and system security
• Configure, optimize, and maintain core network services such as DNS, DHCP, and domain environments
• Lead the deployment, monitoring, and maintenance of CCTV surveillance systems and security infrastructure (DVR/NVR, IP cameras, biometric systems, IP PABX, managed switches, PoE devices, etc.)
• Monitor server performance, ensure system uptime, and proactively address potential risks or failures
• Develop and manage robust data backup strategies, ensuring data integrity, security, and disaster recovery readiness
• Implement and enforce IT governance, security policies, and compliance standards across the organization
• Maintain comprehensive IT documentation, SOPs, and asset inventory management systems
• Coordinate with vendors and third-party service providers for procurement, maintenance, and support services
• Mentor junior IT staff and support team development through guidance and knowledge sharing

Qualifications & Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field
• 5+ years of relevant experience in IT support, infrastructure management, or system administration within well-established organizations
• Strong expertise in network infrastructure, Windows Server administration, and enterprise IT environments
• Proven experience in handling security systems, including CCTV and access control technologies
• Excellent analytical, troubleshooting, and problem-solving skills
• Strong leadership, communication, and stakeholder management abilities
• Ability to manage multiple priorities and work effectively in a fast-paced environment

Benefits:

• Post probe increment
• Monthly performance bonus
• Promotion based increments
• Annual Increment
• Retention Bonus
• 36 Paid Leaves
• Leaves Encashment
• Family Health Insurance up to PRs. 9,00,000/- per annum per person

Job Type: Full-time

Pay: Rs75,000.00 - Rs100,000.00 per month

Work Location: In person