Senior Manager

About the Role:

• Responsible for driving operational excellence, performance, and reliability across the assigned cluster.
• The Cluster Manager will ensure service quality, customer growth, and expansion through effective operations governance, cost optimization, and first-last mile leadership.
• Should be able to work in a fast-paced, dynamic environment and collaborate with cross-functional teams to enable scalable operations, network efficiency and customer satisfaction.

Key Responsibilities:

• Drive organic growth of customers within the cluster through superior service and reliability.
• Ensure operational governance, SLA adherence, and end-to-end service quality.
• Oversee FLM partner appointment, manage manpower vendors, cost optimization, and productivity.
• Plan and execute cluster expansion and capacity enhancement.
• Analyse performance data, drive RCA, and implement corrective actions across hubs and branches.
• Collaborate with Zonal and central teams on implementing new initiatives and optimizations

Skills:

Operations Leadership, Customer Growth, Performance Management, Cost Optimization, Governance, Reliability Improvement, Partner Management, Expansion Planning, Communication

Experience: 5–8 years