Senior Manager – Strategy & Execution (B2C)

Established in 2004, Dubai Holding is a global investment company with investments in more than 34 countries and a combined workforce of nearly 45,000 individuals. In line with the vision of Dubai’s leadership and economic diversification strategy, Dubai Holding companies have nurtured sectors, irrevocably transforming Dubai’s socio-economic landscape and positioning Dubai as a diversified, globally integrated economy.

Dubai Holding is committed to the diversification of Dubai’s non-oil economy. Our portfolio, valued at over AED 280+ billion, spans 10 sectors, including real estate, hospitality, leisure & entertainment, ICT, design, education, media, retail, manufacturing & logistics, and science.

For the Good of Tomorrow

Dubai Holding is looking to hire a Senior Manager – Strategy & Execution (B2C) reporting to the Associate Director – Strategy & Execution . The role holder will be responsible for supporting the design and delivery of interconnected consumer experiences that meet brand-specific needs while enabling cross-vertical synergies across hospitality, entertainment, real estate, and community management. The role translates strategic direction into actionable plans by coordinating requirements, preparing business cases, and managing assigned workstreams within the end-to-end project lifecycle. The role holder will ensure timely execution of initiatives including opportunity validation, implementation support, and performance tracking while fostering alignment between strategy, technology, and vertical priorities.

If you are ready to embark on a dynamic journey where your talents are valued, and your contributions make a real impact, we would like to hear from you.

Key Accountabilities:

Enterprise Product & Consumer Experience

• Support the definition and rollout of the product and AI vision by coordinating requirements across business verticals such as hospitality, entertainment, real estate, and community management.
• Assist in the design and implementation of initiatives aimed at cross-brand engagement, retention, and lifetime value, with a focus on execution of personalization, loyalty, and upsell activities.
• Conduct research, prepare business cases, and validate use cases by gathering data, benchmarking competitors, and preparing presentations for leadership decision-making.
• Stay abreast of industry best practices and prepare recommendations to enable benchmarking.

Cross-Brand Collaboration & Stakeholder Alignment

• Coordinate with business units to align project deliverables with group-wide ambitions, ensuring stakeholder requirements are captured and addressed
• Provide operational support for steering committees, workshops, and planning sessions, including logistics, data preparation, and documentation of outcomes
• Apply project management tools and change management methodologies to support smooth implementation and business adoption
• Prepare reports and communication materials to highlight the progress and impact of group-wide product and data initiatives

AI & Data Innovation Leadership

• Manage assigned elements of AI- and data-powered products (e.g., loyalty programs, predictive guest experience engines, content recommendation tools etc.,) by gathering requirements, documenting features, and supporting testing
• Coordinate with technical teams and vendors to ensure integration activities, data flows, and platform configurations are delivered accurately and on time
• Monitor compliance, quality, and usability standards, escalating risks or issues to senior leadership when required

Program Management

• Support roadmap execution by tracking milestones, preparing KPI dashboards, and reporting adoption and performance metrics.
• Run A/B testing, collect analytics, and prepare insights to guide enhancements and investment decisions
• Identify underperforming features or processes through data review and propose improvement opportunities for leadership consideration.
• Document lessons learned and facilitate knowledge sharing across brands and teams.

Who we are looking for:

• 6-8 years of professional experience in product management, innovation, or technology strategy roles, with proven delivery of cross-vertical initiatives in sectors such as hospitality, entertainment, real estate, or community management.
• Hands-on experience contributing to the development and rollout of AI/ML-powered products and services, ideally in customer-facing environments
• Exposure to integrating AI-driven consumer products with enterprise platforms (e.g., Salesforce, ServiceNow, Acquia, Webflow, Tabby, Magnati, ticketing systems, and call centre solutions).
• Working knowledge of enterprise platforms such as Oracle Fusion, Salesforce, Accesso Ticketing and Palantir Foundry.

Education / Professional Certifications:

Minimum:

• Bachelor’s degree in business, computer science, engineering, data science, or related fields with a strong foundation in technology-enabled product strategy

Preferred:

• Master’s degree (MBA, MSc in Real Estate, Strategy, or Data Analytics) from a recognised institution.

Technical Competencies:

• Skilled in working within cross-functional teams and matrixed environments, collaborating with senior leaders, technical specialists, and external vendors to deliver project objectives on time and within budget.
• Exposure of working in product lifecycle management including business case preparation, testing, rollout, and performance monitoring, with an emphasis on execution and continuous improvement.
• Ability to translate business use cases into data/features, coordinate data readiness with engineering, validate model outputs, monitor performance and drift, document guardrails and explainability in plain language.

Behavioural Competencies:

• Taking and Sustaining - Level 3
• Strategic Thinking - Level 3
• Delivering Excellence - Level 3
• Positive leadership – Level 3

As much as we would be delighted to entertain all applicants, due to the high volumes of applications, only successful applicants will be contacted within 14 business days.

This job description is not all inclusive. Dubai Holding reserves the right to amend this job description at any time. Dubai Holding is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.