Senior Network and IT Specialist

Overview

Scalemill (www.scalemill.com) helps technology companies increase revenue and reduce costs by setting up offsite inside sales, support and customer success teams that handle customer interactions. We exclusively work with B2B (Business-to-Business) SaaS (Software-as-a-Service) products and specialize in lead generation and appointment-setting.

Role

This role involves strategic planning with hands-on expertise, managing network systems, cybersecurity and day-to-day IT operations. Seeking an experienced IT professional to oversee the company’s IT infrastructure and networks, ensuring reliability, security and efficiency. You’ll collaborate closely with management and teams to support business goals while driving continuous improvement across all IT functions.

Keywords

Systems administration, network management, IT security, server maintenance, software deployment, troubleshooting, technical support, hardware configuration, IT infrastructure

Location

Clifton, Karachi (Do Talwar)

Type

Full-time from office

Reporting line

Director

Key Responsibilities

• Infrastructure and operations
• Manage IT infrastructure by overseeing networks, servers and operating systems to ensure seamless functionality
• Ensure 100% uptime and implement proactive monitoring and upgrades
• Manage Google Workspace and collaboration tools for secure and smooth operations
• Manage CRMs, calling tools, online subscriptions of various platforms
• Maintain IT inventory and oversee repairs, including costing. Handle vendor negotiations, renewals and billing to secure the best value
• Manage equipment forecasts and budget for IT expenses for each financial year
• Team leadership and management
• Lead, mentor and motivate the IT team to deliver reliable and policy-driven services
• Supervise the enforcement of IT standards/protocols and promote a culture of accountability and security in compliance with standards
• Supervise troubleshooting of issues by setting TATs for complaint closures and ensuring compliance with TATs
• Cybersecurity and data protection
• Manage firewalls, VPNs and endpoint detection/response tools to ensure network security and reliability
• Stay updated on cybersecurity best practices to protect company data and assets
• Manage credential lifecycle, from creation to renewal, revocation and eventual destruction to ensure security, access control and data integrity throughout a credential's existence
• Develop and maintain IT security protocols and disaster recovery plans
• Strategic planning and projects
• Provide IT insights and recommendations to management and stakeholders to support strategic decision-making
• Lead IT projects, ensuring timely implementation within scope and budget
• Develop IT policies, procedures and disaster recovery strategies aligned with business goals

Skills needed

• Communication: excellent written and verbal communication skills are required
• Organization: superior organizational skills to manage multiple tasks, responsibilities effectively
• Time management: strong ability to prioritize tasks, manage time efficiently and work in a fast-paced environment
• Attention to detail: accuracy in handling tasks and documents is critical
• Professionalism & discretion: maintaining high standards of professionalism and handling sensitive information with integrity and confidentiality

Technology

• This role requires someone who is comfortable with basic technology like computers, smartphones and common softwares used in offices
• Comfortable with use online messaging tools like Whatsapp, Google Chat, etc
• Proficiency with Google Suite like Gmail, Google Docs, Google Sheets and Google slides
• Good. proven experience in handling CRM / ERP and dashboards
• Familiarity with task management apps such as Ticktick

Background

• Bachelors degree
• Fluent English (written and verbal) is essential
• At least 2 years of proven experience in a related role.

Job Type: Full-time

Work Location: In person