Senior Officer

The job-holder is responsible for processing a sub-section of operations, within a specific product or functional area and ensure quality and timeliness of the delivery in a cost-efficient & error-free manner, subject to high risk management and Bank s / Regulator Compliance standards.

S/he is expected to support the unit in Ensuring efficient error free processing of transactions with strict compliance to policies and within the agreed SLAs.

To minimise operations risks for the Bank by ensuring that all transactions that are processed comply fully with underlying customer or internal instructions. Ensuring conformance to internal procedures / policies / guidelines and local and international norms and regulations as applicable.

Performing monthly reconciliations and follow-ups on outstanding. Undertaking all daily-processing activities related to a particular product or sub function in Payment Center. To assist departments by providing appropriate delivery and support functions. To ensure record management (hard / soft copy & scanned version) and archival as per guidelines. To be responsible as primary custodian of security items & customer records. To participate actively in the various initiatives within section / unit / and the Bank as and when required. To engage on any other activity, falling within pretext of a Processor.

Providing periodical reports and management information for effective decision making. Ensuring adherence at all times to external and regulatory guidelines and domestic and international norms as applicable. Maintaining the highest level of internal and external customer satisfaction standards

Policies, Systems, Processes & Procedures

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organization s values and ethics at all times to support the establishment of a value drive culture within the bank.

Continuous Improvement

• Contribute to the identification of opportunities for continuous improvement and sustainability of systems, processes and practices considering global standards, productivity improvement and cost reduction.

Reporting

• Assist in the preparation of timely and accurate statements and reports to meet department requirements, policies and quality standards.

Zero Ops Loss; NIL near miss / income leakage event; target zero high risk error Target zero complaints, minimum 95% adherence to TAT standards as agreed with business. Achieve more than 90% satisfaction score in the internal customer survey. Nil unauthorised breaches in Policy/regulatory requirements and SOPs. Satisfactory rating in all audits - INA/RMU/ORCNil breaches in housekeeping (reconciliations, tracers, DCFCL etc.).NIL critical findings in regulatory /external/internal audits.No. of PI (process improvement) proposals found fruitful by management. No. of successful PIs implementedWork with the line manager in introducing strong tools/processes to identify/ease operational risks attached to the unit. Pursue opportunities for enhancing operational efficiencies along with adequate monitoringEnsure excellent housekeeping standards at all timesSupport multi desks and multi functions within the department.