Senior Officer, Legal & Police OPS Emiratised Role

Key Accountabilities

• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Always demonstrate compliance with the organization's values and ethics to support the establishment of a value driven culture within the bank.

Risk Management

• Manage the workflow on a day-to-day basis without compromising risk and service.
• Identify areas where changes are required from existing processes to eliminate duplication and avoid risk; coordinate with ITD to enhance the system and implement changes.
• Take necessary actions to prevent errors, including system enhancements, procedure amendments, staff training, and counselling.
• Ensure BAU is managed in line with bank policy to avoid any risk.
• Use appropriate risk tools such as checklists, various reports, and random sampling to maximise operational risk management within wholesale operations AMO.
• Ensure all processes align with approved bank policy, procedures, legal, regulatory and compliance requirements.
• Maintain confidentiality.

People Management

• Assess the performance of direct reports on a regular basis and provide constructive feedback.
• Manage assignments, leave, rotations and training programmes with proper controls.
• Coordinate with various departments such as Legal, ITD, Branches and Audit.
• Communicate effectively within the team and adhere to agreed turnaround times.
• Provide support for all UAE National staff, ensuring workload and working environments are conducive to motivation and career development.
• Maintain professionalism and effective communication with colleagues within the unit and other departments.
• Adhere to individual duties and support the team in delivering service excellence.
• Maintain collaboration to provide best service to the business and ultimately customers.

Business Efficiency

• Recommend process or policy changes to management to improve efficiency, reduce risk and maximise control.
• Support project management for structuring new products or services.
• Ensure timely and accurate MIS is generated and submitted.

Continuous Improvement

• Contribute to identifying opportunities for continuous improvement and sustainability of systems, processes and practices based on global standards, productivity improvement and cost reduction.

Reporting

• Assist in preparing timely and accurate statements and reports to meet department requirements, policies and quality standards.
• Carry out requests with full integrity to ensure timely, efficient and compliant service delivery.
• Prioritise police and legal requests for account or amount blocking/unblocking, MC issuance, cancellation, court letters and STO creation/cancellation.
• Ensure SLA set ups with stakeholders and meet agreed service levels.
• Escalate any service delivery gaps according to AMO guidelines.
• Manage the unit efficiently while adhering to bank policy, procedures, legal, regulatory and compliance requirements.
• Provide full support to stakeholders and external regulatory authorities.
• Design and employ effective measurement systems for key processes and services.
• Identify key processes for improvement.
• Analyse, develop and implement standard turnaround times for each transaction activity or service.
• Propose recommendations to AMO management to achieve departmental and stakeholder expectations.
• Propose ideas for STP, controls and service quality and follow up on projects for successful implementation.
• Assist AST with manager's cheque activities if required.
• Act as joint custodian for bank documents.
• Complete any other duties assigned by the line manager.

Qualifications & Experience

• Bachelor's degree (preferred) or high school/diploma in any discipline; 1-2 years' customer service / call centre experience preferred (candidates without experience may also be considered).
• At least one year of experience, preferably in legal services.
• Good knowledge of bank policy and procedures.
• Excellent communication skills in English and/or Arabic.