Senior Operations Executive

Key Responsibilities

Operational Efficiency

• Follow departmental workflows and office procedures to ensure maximum efficiency.
• Prepare, update, and maintain departmental documents, reports, and records.
• Support line manager in day-to-day activities and business operations.

Client & Stakeholder Management

• Act as the liaison between field engineers and customers to ensure smooth ticket handling and resolution.
• Handle client queries, requests, and escalations with professionalism and urgency.
• Collaborate with multiple teams to understand and fulfill client requirements, ensuring value-driven service delivery.
• Serve as the face of the company, maintaining strong relationships with clients and stakeholders.

Project & Ticket Management

• Oversee and manage tickets, activities, and projects from initiation to closure.
• Ensure project execution within budget, timelines, and client expectations.
• Coordinate resources to meet deliverables and resolve on-site issues promptly.

Compliance & Reporting

• Ensure adherence to company standards, policies, and procedures.
• Approve engineer invoices and process client-related documents (PO/SRO requests).
• Monitor ongoing activities, provide situational awareness, and share updates with leadership.
• Prepare and deliver strategic recommendations for process improvements and policy updates.

Availability & Flexibility

• Provide 24/7/365 support for calls, emails, and escalations from leadership and team leads.
• Flexible to work extra hours, weekends, public holidays, and rotational shifts as per business needs.

Requirements

• Minimum Bachelor’s degree in Management.
• Proficiency in Microsoft Office Suite.
• Experience of Project Coordination (preferred).
• Strong multitasking and prioritization skills.
• Proactive, self-starter with problem-solving ability.
• Excellent communication and interpersonal skills.
• Strong decision-making and analytical abilities.
• Experience in complex problem analysis, operational need assessment, and developing creative solutions.
• Ability to compile and analyze data, prepare detailed reports, and present insights.
• Strong organizational skills with the ability to establish and manage priorities effectively.

Job Type: Full-time

Work Location: In person