Senior Order Management Specialist, Operations New

About the Role:

The Senior Order Management Operations role is a key contributor within an AI-driven, physical operations technology company, enabling scalable and efficient growth across complex commercial motions. This role owns the end-to-end Quote-to-Cash lifecycle, partnering closely with Sales, Finance, and cross-functional teams to support sophisticated deal structures, ensure data integrity, and drive operational excellence. Success in this role requires strong business judgment, analytical depth, and the ability to operate with precision in a fast-paced, technology-forward environment.

What You'll Do:

• Manage complete Sales Force Quote to Cash cycle
• Identify and resolve Q2C technical issues
• Provide guidance on complex deal structures
• Quote Creation and Completion
• Order Cancellation.
• Account Renewals
• Contract Buyout Quotes.
• Opportunity Stage Amendments.
• Package Upgrade/Downgrade
• Vendor Finance deals
• Account Audits
• Account Mergers
• Constantly liaising with other departments to resolve cases

What We're Looking For:

• Graduate in Business Management disciplines, preferably Finance, Business Management, Economics or Supply Chain
• Strong Business Communication Skills in English
• Minimum 3 years of professional work experience.
• Proficient experience with Microsoft Excel and Word.
• Knowledge and experience of CRM systems, preferably Salesforce.
• Prefer experience working with ERP systems.
• Very organized, meticulous, and detailed in entering information.
• Excellent analytical and problem-solving capabilities with special attention to accuracy and detail.
• Self-starter with a proven ability to take ownership of job responsibilities and ensure successful completion of all projects and requests.
• Ability to effectively prioritize and multi-task in high-volume workload situations.