Senior PHD Specialist

Meds Nexus are looking for a Senior. P.H.D Specialist - Who is proficient in Spanish communication skills for our patient help desk department. It's a salary-based role.

Responsibilities:
Answering inbound patient calls and scheduling appointments.
Adding new patients to the system if it does not exist already.
Coordinating with doctor’s offices in the US regarding office hours, appointments and location changes, etc.
Gathering details of patient queries for any results and medications and relaying info to the doctor’s office.
Handle other duties as needed.
Manage customer complaints, provide appropriate solutions and alternatives within the time limits, and ensure resolution.
Identify client needs, and respond in a professional, efficient, and courteous manner.
Solve queries from patients regarding their medical issues
Handling Front Desk (USA)
2 to 3 years of hands-on experience in customer support and any call center experience.

Requirements:
Minimum bachelor in any domain with excellent English and Spanish communication skills (preferably North American accent)
Experience in MS Office (Word, Excel, PP)
Knowledge of the US Healthcare industry, 2 to 3 years of hands-on experience in customer support
Available to work during US working hours
If you are interested in this exciting opportunity and meet the requirements above, please send your resume and a cover letter to hr@medsnexus.com by 30th April 2023. We will be conducting interviews on a rolling basis and aim to decide within a week.

Job Rewards and Benefits

• Paid Leaves
• Lucrative Monthly Bonuses (TBD)
• HR Bonus
• Inflation Bonus
• Promotion
• Increments
• Medical (TBD)
• Employee Equity Funds Program (EEFP)
• Saturday and Sunday Off
• Transportation allowances only for female staff
• Complementary Food (Dinner) & Tea/Green Tea (Two times)

Office # 1, 5th Floor, Gold Mark Plaza, Asghar Mall Rd, Asghar Mall Scheme, Rawalpindi, Punjab 46000

Special Note: This job is not for fresh candidates.

Job Timing:
05:30 PM To 02:30 AM

Job Types: Full-time, Contract
Contract length: 36 months

Ability to commute/relocate:

• Rawalpindi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Bilingual Senior. P.H.D Specialist (Spanish): 2 years (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person