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Senior Relationship Manager

Job Purpose:

Build, develop and manage a diversified customer base aiming to offer NBK products and services with key focus on the growth of lending portfolio within approved credit policy framework to achieve business targets and contribute positively in meeting division goals in terms of all planned performance dimensions (business growth, profitability, etc.)

Key Responsibilities & Accountabilities:

Drive and deliver exceptional leads generation and sales chances activities to acquire new to the bank customers and promote cross selling to existing relations.
Search for new business opportunities to grow bank market share and profitability.
Introduce new well reputed borrowing prospects in line with the Bank’s development strategy and risk appetite.
Identify the financing requirements of the borrower and purpose the appropriate credit structure to cover their needs.
Meet individually assigned target in all defined business fields.
Ensure credit application for new and existing customers in a comprehensive manner and in line with approved credit policy and operating manuals, procedures and business circulations issued and circulated with full responsibility of completeness, accuracy of gathered information in a timely manner and within required business deadlines
Overlooks and coordinates the process of fulfilling customer requests in a timely manner focusing on enhancing customer experience through the development of own internal network of relevant stakeholders (branches network, operations, risk,
Build deeper engagement for exiting relationships through regular sites visits, quarterly call reports, and corporate events
Receive, handle, and resolve the customer complains in a timely manner to maintain and increase customer satisfaction
Ensure smooth and continuous flow of customer information with respect to requests, business updates, key changes, warning signals and other customer relevant information to members within own team (ARM/SCA/CA)
Transfer knowledge and provide on job coaching to younger team members
Participate effectively in projects and tasks assigned by the Team Leader and Regional head
Act as the first line of defense point in relations with customer and ensure Alerting the management on any deterioration / potential deterioration of the credit risk, resulting from late payment, or receiving negative market information, also recommend and implement the corrective action to safeguard the Bank’s right and avoid any loss
Ensure the credibility of the collected legal documents and capacity of signatory on the borrowing documents
Ensure business/activity reports are submitted on due time.
Ensure proper business database and follow up lists are properly in place
Ensure adhering to all policies and related updates (credit policy, compliance policy, etc.).