Senior System Admin

We are seeking a proactive and customer-oriented Sr. System Administrator to join our IT team. The ideal candidate will be responsible for installing, configuring, maintaining, and troubleshooting user computer systems and hardware/software across the organization. You will provide first-line support to ensure smooth and efficient IT operations, whether on-site, remotely, or across project offices.

Key Responsibilities:

1. System Installation and Maintenance

• Install, configure, and maintain users' computer hardware and software.
• Deliver and receive hardware/software to/from users to ensure optimal system operation.

2. IT Support and Troubleshooting

• Receive and log IT service requests.
• Identify and resolve software-related issues or hardware problems .
• Ensure minimal downtime and prompt resolution of support calls.
• Provide IT support remotely or on-site staff.

4. User Account Management

• Assist users in resetting system passwords, unlocking accounts, and other account-related tasks.
• Management of Microsoft 365 portal, AWS and other IT billings.

5. Printer and Consumables Management

• Perform routine checks on printers; report hardware issues and coordinate with vendors.
• Replace toner/cartridges for local and network printers as needed.
• Track toner and consumable inventory; report shortages to the IT supervisor for procurement.

Required Skills & Qualifications:

• Proven experience in IT system administration.
• Hands-on experience with Office 365 applications (Exchange Online, SharePoint, OneDrive, Teams).
• Experience in network connectivity troubleshooting.
• Fluent in English with excellent communication and interpersonal skills.
• Strong problem-solving skills and attention to detail.
• Ability to handle support calls with professionalism and discretion.
• Good understanding of IT security and confidentiality practices.
• Up-to-date technical knowledge and a willingness to learn continuously.

Preferred Certifications (optional but advantageous):

• Microsoft 365 Certified
• CompTIA A+ / Network+
• ITIL Foundation

Job Types: Full-time, Permanent

Pay: QAR5,000.00 - QAR6,000.00 per month