Qureos

FIND_THE_RIGHTJOB.

Senior Telecaller

JOB_REQUIREMENTS

Hires in

Not specified

Employment Type

Not specified

Company Location

Not specified

Salary

Not specified

Key Responsibilities:

  • Handle inbound and outbound calls related to patient inquiries, appointment bookings, follow-ups, and service information.
  • Provide details on hospital services, consultants’ availability, timings, and locations.
  • Maintain accurate records of calls, patient details, and follow-ups in the Hospital Information System (HIS) or CRM software.
  • Coordinate with hospital units across different locations for appointment confirmation and patient updates.
  • Follow standard scripts and communication protocols to ensure consistency in patient interactions.
  • Assist in managing feedback calls, promotional campaigns, or patient satisfaction surveys as required.
  • Escalate patient concerns or complaints to the appropriate department for timely resolution.
  • Ensure high standards of call quality, empathy, and professionalism at all times.
  • Maintain confidentiality of patient information and comply with hospital data protection policies.
  • Fluency in English, Hindi, and Marathi (Kannada knowledge preferred).

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

  • Health insurance
  • Paid sick time
  • Provident Fund

Work Location: In person

© 2025 Qureos. All rights reserved.