Senior Telecaller

Key Responsibilities:

• Handle inbound and outbound calls related to patient inquiries, appointment bookings, follow-ups, and service information.
• Provide details on hospital services, consultants’ availability, timings, and locations.
• Maintain accurate records of calls, patient details, and follow-ups in the Hospital Information System (HIS) or CRM software.
• Coordinate with hospital units across different locations for appointment confirmation and patient updates.
• Follow standard scripts and communication protocols to ensure consistency in patient interactions.
• Assist in managing feedback calls, promotional campaigns, or patient satisfaction surveys as required.
• Escalate patient concerns or complaints to the appropriate department for timely resolution.
• Ensure high standards of call quality, empathy, and professionalism at all times.
• Maintain confidentiality of patient information and comply with hospital data protection policies.
• Fluency in English, Hindi, and Marathi (Kannada knowledge preferred).

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person