Service Advisor

Are you passionate about delivering exceptional customer service in the automotive industry? Do you thrive in a fast-paced environment where communication, organization, and technical knowledge come together? Jaidah Group is looking for a Service Advisor to join our dynamic team!

What You’ll Do:

• Be the bridge between our customers and workshop teams.
• Build trust and rapport with clients while identifying their vehicle service needs.
• Drive upselling efforts and meet monthly KPIs for labor and parts.
• Ensure timely and high-quality service delivery with minimal work-in-progress (WIP).
• Communicate estimates, timelines, and payment methods clearly to customers.
• Collaborate closely with technicians and team leaders to track service progress.
• Focus on customer satisfaction (CSI & NPS), aiming for 80%+ positive feedback.

What We’re Looking For:

• Diploma in Mechanical or Automobile Engineering.
• Experience in a dealership service outlet.
• Strong knowledge of automotive systems.
• Excellent communication skills in English (Arabic is a plus).
• Ability to handle challenging customer situations with professionalism.
• Detail-oriented, organized, and customer-focused.

You’ll Work Closely With:

• Workshop Supervisors, Team Leaders, Technicians, Parts Department, and Reception Staff.

Why Join Us?

At Jaidah Group, we believe in empowering our people, delivering excellence, and growing together. If you're ready to take your career to the next level in a supportive and innovative environment, we want to hear from you!