Service Advisor ( Automobile)

Job Title: Service Advisor – Automotive Industry

Company: AMC Motors Trading L.L.C

Job Type: Full-Time

Key Responsibilities:

• Greet and assist customers, identifying vehicle service and repair needs accurately.
• Prepare detailed job cards, recording customer complaints, symptoms, and requested services.
• Provide accurate service estimates, explain maintenance options, and communicate repair timelines clearly.
• Coordinate with technicians and workshop teams for efficient job execution and proper diagnostics.
• Regularly update customers on vehicle status, additional findings, and approvals.
• Conduct final inspection and quality check before vehicle delivery to ensure service satisfaction.
• Upsell maintenance packages, periodic services, and promotional offers to increase revenue.
• Handle customer feedback and complaints, ensuring quick resolution and client satisfaction.
• Maintain accurate service records, invoices, and reports as per company policies.
• Stay updated with automotive technology trends, service processes, and manufacturer guidelines.

Key Skills & Qualifications:

• 2–4 years of experience as a Service Advisor / Service Consultant in the automotive or aftersales industry.
• Strong communication, interpersonal, and customer service skills.
• Solid knowledge of vehicle systems, diagnostics, and repair procedures.
• Ability to multitask, prioritize, and perform under pressure in a fast-paced environment.
• Proficiency in service management software, MS Office, and ERP systems.
• Diploma or Degree in Automobile Engineering / Mechanical Engineering preferred.
• Valid UAE driving license is an advantage.

Work Environment:

• Workshop / Showroom-based position with direct interaction with customers, technicians, and suppliers.

Job description:

Key Responsibilities:

• Greet customers and understand their vehicle service needs.
• Record complaints and vehicle symptoms accurately on the job card.
• Explain service options, cost estimates, and timeframes clearly to customers.
• Coordinate with technicians to ensure proper diagnosis and timely repairs.
• Keep customers updated on the status of their vehicle.
• Perform final inspection and ensure job completion before vehicle delivery.
• Promote additional services and maintenance packages where appropriate.
• Handle customer queries, complaints, and escalate unresolved issues.
• Maintain up-to-date knowledge of automotive technologies and brand-specific service protocols.
• Ensure proper documentation and adherence to company policies.

Key Skills and Qualifications:

• Minimum 2–4 years of experience in a similar role in the automotive industry.
• Strong communication and customer handling skills.
• Knowledge of vehicle systems, maintenance, and repair processes.
• Ability to handle pressure and multitask efficiently.
• Proficient in service management software and MS Office.
• Diploma or degree in Automobile Engineering or related field preferred.
• Valid UAE driving license is an advantage.

Work Environment:

• Workshop/showroom-based role.
• Interaction with customers, technicians, and suppliers.
• May require extended working hours during busy periods.

Job Type: Full-time

Job Type: Full-time

Pay: AED3,000.00 - AED4,000.00 per month