Service Business Developer

Key Responsibilities

Business Development

• Identify and pursue new after-sales opportunities (maintenance contracts, spare parts, renewals, etc.).
• Bring in new corporate customers by identifying prospects and presenting after-sales solutions.
• Schedule and align meetings with corporate clients to introduce company services and discuss requirements.
• Analyze market trends and customer data to design new service offerings.
• Must have experience in corporate.
• Must have experience in any auto mobile dealership.

Customer Relationship Management

• Maintain strong, long-term relationships with key accounts and corporate clients.
• Conduct client visits and follow up on potential leads.
• Handle customer concerns and ensure timely resolution with the service team.
• Upsell or cross-sell additional services to increase account value.

Operational Coordination

• Coordinate with technical, logistics, and service delivery teams for smooth execution of after-sales operations.
• Track KPIs such as renewal rates, response times, and customer satisfaction.
• Propose improvements in after-sales processes and service quality.

Strategy & Reporting

• Contribute to the after-sales business development strategy.
• Prepare performance and sales reports for management review.
• Support budgeting, forecasting, and revenue tracking for after-sales activities.

Key Performance Indicators (KPIs)

• Number of new corporate customers acquired.
• After-sales revenue growth.
• Customer retention and renewal rate.
• Customer satisfaction (NPS/feedback).
• Number of client meetings scheduled and closed deals.

Job Type: Full-time

Work Location: In person