Service Delivery Coordinator

The Opportunity

At Next Perimeter, we are a fast-growing, Cloud-First MSP. We don't believe in chaos. We run on EOS (Entrepreneurial Operating System), which means we believe in structure, clear processes, and "A-Players" in every seat. We are looking for an operational "Air Traffic Controller" to join our team. You won't be fixing servers or resetting passwords. Your job is to make sure the people who do fix servers have everything they need to be successful. You own the schedule, the logistics, and the flow of the Service Delivery department. If you love playing "Tetris" with calendars, get a dopamine hit from checking off a list, and hate seeing an unread email sit for more than 10 minutes, this is your home!

What You Will Do

1. Be the "Air Traffic Controller" (Dispatch)

• Triage: You are the first set of eyes on every incoming ticket. You categorize it, prioritize it, and assign it to the right technician based on their skills and availability.
• Scheduling: You own the master calendar. You ensure our technicians are booked efficiently (minimizing drive time and gaps) and that no client request falls through the cracks.
• SLA Governance: You watch the clock. If a ticket is approaching a deadline, you are the one nudging the Service Manager to ensure we hit our promises.

2. Own the "Hardware Hunt" (Procurement)

• Sourcing: When a client needs a laptop, you don't just guess. You hunt through our distributors (Ingram, Synnex, etc.) to find inventory that matches our specific technical standards.
• Quoting: You build precise hardware quotes in our system (HaloPSA), ensuring margins and shipping costs are accurate before getting technical approval from the Service Manager.
• RMA & Warranty: You handle the messy stuff (returns, warranty exchanges, and shipping damages) so our clients don't have to stress about it.

3. Manage the Physical Logistics

• Shipping & Receiving: You are the master of the "Box." You receive shipments, verify them against the PO, asset tag the devices, and get them into the hands of the prep team.
• Lifecycle: You manage the "Welcome" process for our clients' new hires: shipping their gear, sending the welcome email, and scheduling their setup appointment.

Who You Are

• You are Hyper-Organized: You believe that if it isn't in the ticket, it didn't happen. You love checklists and workflows.
• You have High Urgency: You understand that a ticket sitting in "New" for an hour is a problem. You move fast and close loops.
• You are Assertive: You aren't afraid to tell a client (or a technician), "No, we can't schedule that for 2:00 PM because we are booked, but I can do 4:00 PM."
• You are "Tech-Adjacent": You don't need to be an engineer, but you know the difference between a Laptop and a Server, and you are comfortable working in a ticketing system (PSA) all day.

Requirements

• 1+ years of experience in Dispatch, Logistics, or Office Management (experience at an MSP or IT firm not required but a plus).
• Experience with ticketing or scheduling systems across time zones is preferred.
• Strong written and verbal communication skills (you are the "Voice of the Team").
• Must be local and able to work from our office (this is a physical logistics role).

Why Join Us?

• Clarity: We run on EOS. You will always know exactly what is expected of you. No guessing games.
• Respect: We value our support staff as much as our engineers. You are the engine that keeps the car moving.
• Growth: You will be working in a mature operational environment that values efficiency over "heroics."