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Service Delivery Executive
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- Track and monitor service requests and work orders, ensuring they are resolved within agreed SLAs.
- Coordinate with technicians, authorized service centers, and third-party vendors to ensure timely service delivery.
- Follow up with external service vendors to ensure adherence to contractual terms and compliance requirements.
- Maintain service records and provide regular reports on SLA performance, compliance, and outstanding cases.
- Ensure customer complaints and escalations are handled promptly and resolved to satisfaction.
- Support the Service Manager in identifying process gaps and recommending improvements in service operations.
- Ensure proper documentation, warranty validation, and closure of work orders.
- Collaborate with logistics and parts teams to ensure timely availability of spare parts required for service.
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