Service Designer Consultant

We improve lives

The IDB Group is a community of diverse, versatile, and passionate people who come together on a journey to improve lives in Latin America and the Caribbean. Our people find purpose and do what they love in an inclusive, collaborative, agile, and rewarding environment.

About this position

The Innovation and Business Transformation Team is looking for a creative, curious, collaborative Service Designer expert. As a service design expert, you will focus on designing and improving services to make them more useful, usable, efficient, and desirable from a user's perspective, while also aligning with business goals.

You will work in the Business Innovation and Transformation division, which is part of the Technology and Digital Transformation department. This team is responsible for ensuring that digital products—such as websites, apps, and software—are designed with the user in mind, providing an intuitive and satisfying experience.

What you’ll do

• Conduct user research to uncover insights, needs, and pain points.
• Create journey maps and service blueprints to visualize the end-to-end experience.
• Facilitate workshops and co-creation sessions with stakeholders and users.
• Develop and test service concepts through low- and high-fidelity prototypes.
• Collaborate with cross-functional teams to ensure smooth implementation.
• Continuously evaluate and iterate services based on feedback and performance data.
• Participate in and contribute to design critiques and feedback sessions to refine ideas and ensure alignment with project goals.
• Analyze both qualitative and quantitative data to inform design decisions and understand user behavior.

What you'll need

• Education: Bachelor’s degree (or equivalent advanced degree) in User experience, Psychology, Innovation, or other fields relevant to the responsibilities of the role.

• Experience: At least 2 years of progressive experience in Service Design.

Additional Education/Experience: Knowledge of artificial intelligence technologies and generative AI in relation to the tasks of a Business Analyst, as well as their potential application in workplace environments. Familiarity with ethical considerations and the responsible use of AI.

• Languages: Proficiency in English and one of the other Bank official languages (Spanish, French or Portuguese) is required.

Requirements

• Citizenship: You are a citizen of one of our 48-member countries. We may offer assistance with relocation and visa applications for you and your eligible dependents.
• Consanguinity: You have no family members (up to the fourth degree of consanguinity and second degree of affinity, including spouse) working at the IDB, IDB Invest, or IDB Lab.
  

Type of contract and duration

International consultant Full-Time, 12 months, up to 36 months.

What we offer

The IDB group provides benefits that respond to the different needs and moments of an employee’s life. These benefits include:

• A competitive compensation packages.
• Leaves and vacations : 2 days per month of contract + gender- neutral parental leave.
• Health Insurance : the IDB Group provides a monthly allowance for the purchase of health insurance.
• Savings plan : The IDB Group cares about your future, depending on the length of the contract, you will receive a monthly savings plan allowance.
• We offer assistance with relocation and visa applications for you and your family when it applies.
• Hybrid and flexible work schedules.
• Development support: We offer learning opportunities to boost your professional profile such as seminars, 1:1 professional counseling, and much more.
• Health and wellbeing: Access to our Health Services Center which provides preventive care and health education for all employees.
• Other perks: Lactation Room, Daycare Center, Gym, Bike Racks, Parking, and others.

Our culture

We ensure that individuals with disabilities are provided reasonable accommodations to participate in the job interview process. If you require an accommodation to complete this application, please email us at accommodations@iadb.org .