Service Desk Analyst I - Per Diem

Job Description Summary:

MaineGeneral Health, a leading healthcare system, takes pride in a culture of excellence, compassion, and collaboration that extends to our patients and their families. We are committed to attracting talented, ambitious people who share our values and deliver outstanding customer service. We are excited to offer a per diem opportunity for a Service Desk Analyst I to join our team. In this role, you’ll have a chance to build and hone your technical and communication skills while supporting our team’s commitment to service excellence.

This position is a great fit for someone looking to supplement their income, work while in school, or gain experience in healthcare IT with potential for future growth!

Job Description:

Per Diem Service Desk Analyst I
Location: Augusta– On-site position (NOT Remote)

Job Responsibilities:

• Provide timely and professional assistance as the organization’s first point of contact for technical support, handling calls and emails effectively.

• Troubleshoot technical issues, documenting user requests and contact information accurately and efficiently.

• Escalate complex requests that cannot be resolved immediately.

• Provide shift coverage as needed, including second shift, weekend, and holiday shifts.

The Ideal Candidate Will Have:

• 1+ years of experience in Healthcare IT, Customer Service in a Call Center, or IT Help Desk support (preferred).

• Strong customer service and phone communication skills.

• Ability to work well in a team environment and communicate effectively.

• Knowledge of Microsoft Windows OS and the Microsoft Office Suite.

• Proficiency in typing and multitasking.

• A positive attitude with a commitment to engaging clients and team members.

If you are passionate about providing excellent service and are ready to join a collaborative, service-driven environment, we want to hear from you!

Scheduled Weekly Hours:

0

Work Shift:

Job Exempt:

No

Benefits:

Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness:

We offer wellness programs and resources to provide employees access to resources for a healthy lifestyle.

Emotional Wellness:

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness:

• Access the wages you’ve already earned before payday with Payactiv, giving you greater flexibility over your finances.

• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.

Career Mobility:

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 .