Service Desk Engineer

1-3 years experience in Service Desk Mgmt in Banking Sector.

Brief JD -

• Being the Single Point of Contact for reported disruptions or degradation, ensuring that the operation is running smoothly & the business is not impacted.
• Being the Single Point of Contact for customer requests.
• 1st Line of investigation and diagnosis.
• Provide a point of coordination throughout the incident/request life cycle.
• Infrastructure Monitoring ( Servers / Network) – Alerts & Alarms
• Application Monitoring ( AppDynamics )
• Documentation & Reporting every issue to maintain a healthy knowledge base.
• Escalation; that’s when the problem is too complex to be resolved by L1/L2 , and thus the same needs to be escalated to the Higher Management.
• Handling day to day operational tasks.

Requirements -The main job requirements are:-

• Basic-Intermediate AWS Knowledge & Experience.
• - Basic-Intermediate coding skills (in Python or any relevant language).
• - Basic understanding of ITIL.
• Ready to work on shifts.

Job Types: Full-time, Contract
Contract length: 12 months

Pay: BD700.000 per month