Service Desk Support Officer

• Entertaining technical Complaints of Customers and Employees.
• Generate ticketing number of complaint and assigned it to relevant support engineer.
• Respond to technical queries via email, online chats, over the phone, or in person.
• Follow up with customers to ensure satisfactory service.
• Working with support engineers to ensure customer support with superior service.
• Make follow-up calls/emails to customers for additional assistance and updates.

Experience: 1 year of relevant experience

Qualification: Inter/Diploma in IT/ BCOM/Graduation

Job Type: Full-time

Work Location: In person