SERVICE DESK TECHNICIAN

Job Description:

We are looking for a skilled and customer-focused Service Desk Technician to join our team in Bahrain. The ideal candidate must be locally available and ready for immediate joining, with solid experience in IT support and handling service desk operations.

Key Responsibilities:

• Provide first-line technical support to users via phone, email, and ticketing system
• Log, track, and resolve IT support tickets within defined SLAs
• Troubleshoot hardware, software, and network-related issues
• Install, configure, and maintain desktops, laptops, printers, and peripherals
• Manage user accounts, password resets, and access permissions (Active Directory)
• Support Microsoft Windows, Office 365, and standard business applications
• Escalate unresolved or complex issues to higher-level support teams
• Maintain accurate documentation of incidents, requests, and resolutions
• Ensure high levels of customer service and user satisfaction

Requirements:

• Proven experience as a Service Desk Technician, Help Desk, or IT Support role
• Strong knowledge of Windows OS, Office 365, and basic networking concepts
• Familiarity with Active Directory and remote support tools
• Experience using IT ticketing systems (e.g., ServiceNow, Freshdesk, Zendesk)
• Good troubleshooting and analytical skills
• Excellent communication and customer service abilities
• Ability to work under pressure and manage multiple requests
• Must be currently residing in Bahrain
• Available for immediate joining

Preferred Qualifications:

• Diploma or Bachelor’s degree in IT, Computer Science, or related field
• Certifications such as CompTIA A+, Network+, ITIL Foundation, or Microsoft certifications
• Understanding of ITIL processes and service management best practices

Job Types: Full-time, Permanent

Work Location: In person