Service Officer - Shahrah e faisal Karachi

Hiring: Service Officer

Salary: Rs. 40,000/month + Commission
Start Date: 25 Feb , 2026

Location : Shahrah e faisal Karachi

About Omni Academy

Omni Academy is a fast-growing training and consultancy organization committed to innovation and excellence. We are dedicated to empowering individuals and businesses through digital transformation, training, and strategic consultancy.

We are seeking a dedicated and detail-oriented Service Officer to ensure smooth service operations and deliver exceptional customer support. The ideal candidate will be responsible for handling client queries, resolving service-related issues, coordinating with internal departments, and maintaining service quality standards.

Key Responsibilities:

• Handle customer inquiries, complaints, and service requests professionally
• Ensure timely resolution of operational and service-related issues
• Monitor service delivery standards and maintain quality benchmarks
• Coordinate with technical/operations teams for issue resolution
• Maintain accurate records of service activities and client interactions
• Prepare daily and weekly service performance reports
• Support branch operations to ensure seamless service execution
• Ensure compliance with company policies and service protocols

Qualifications & Requirements:

• Bachelor’s degree in Business Administration or relevant field
• 1–3 years of experience in customer service or operations
• Strong communication and interpersonal skills
• Problem-solving and conflict-resolution abilities
• Proficiency in MS Office and reporting tools
• Ability to work under pressure and manage multiple tasks

Core Competencies:

• Customer Service Excellence
• Operational Coordination
• Attention to Detail
• Time Management
• Team Collaboration

Job Type: Full-time

Pay: Rs40,000.00 per month

Work Location: In person