Service Scheduler

About the Role
We are hiring a Service BDC Representative to support dealership service departments by contacting customers and scheduling service appointments. This role focuses on customer communication, appointment setting, and retention—not selling repairs.

Key Responsibilities

• Contact customers via phone, text, and digital channels
• Schedule and manage service appointments
• Follow up based on service intervals (last visit, mileage, seasonal needs)
• Maintain accurate customer records in CRM systems
• Share service information, promotions, and answer basic questions
• Handle objections professionally and build customer trust
• Coordinate and communicate appointment details with service teams
• Ensure clear customer expectations before appointments
• Follow dealership communication standards and compliance

Performance Metrics

• Contact Rate: 50%+
• Appointment Set Rate: 70%+
• Show Rate: 75%+
• Customer Satisfaction: 90%+

Ideal Candidate

• Strong communication (phone & text)
• Professional, friendly, and customer-focused
• Organized and detail-oriented
• Comfortable using CRM systems
• Able to follow processes and work independently
• Skilled in handling objections and building trust

Preferred Experience

• Customer service or call center experience
• Appointment setting or sales support
• Automotive/dealership experience (a plus, not required)
• CRM experience

What This Role Is Not

• No selling repairs
• No vehicle diagnosis
• Focus is strictly on appointment setting and customer experience

Why Join Us

• Structured, performance-driven environment
• Clear goals and measurable success
• Focus on customer experience
• Growth opportunities within automotive operations

Pay: Rs100,000.00 - Rs140,000.00 per month

Application Question(s):

• Do you have Sales Experience?
• Are you a fluent English speaker with an American or British accent?

Work Location: Remote