Shipping Manager

About Us: Echelon Supply and Service is a leading provider of premium industrial and hydraulic hose solutions for commercial and defense markets across North America. Since 1977, we've built our reputation on a customer-first approach, delivering quality products and exceptional support.

Headquartered in Liverpool, NY, we operate over ten locations in the U.S. and Canada, with recent expansion to the west coast. Our mission is to be North America's premier industrial and hydraulic hose supplier, empowering our customers' success through reliable, innovative products and outstanding service. Join us in shaping the future of industrial and hydraulic solutions!

• Own and manage the daily outbound shipping schedule.
• Ensure orders are picked, packaged, and shipped accurately and on time.
• Oversee packaging standards to ensure materials arrive protected and intact.
• Reduce freight claims and shipment damage through disciplined packaging practices.
• Work alongside the team as needed to meet daily shipping deadlines.
• Communicate proactively with Sales, Procurement, Inventory, and Operations regarding order status and priorities.
• Enforce standard shipping procedures and consistent use of systems and tools.
• Monitor and report KPIs including on-time shipment, accuracy, damage rates, and freight performance.
• Train, coach, and hold team members accountable to performance and quality expectations.
• Identify and implement practical process improvements that increase efficiency and reduce errors.

• 3–7 years of experience in shipping, warehouse, or distribution leadership.
• Experience overseeing packaging processes and outbound quality control.
• Proven supervisory or management experience in a fast-paced environment.
• Strong working knowledge of ERP and shipping platforms, including GEODIS, Epicor P21, FedEx Ship Manager, UPS WorldShip, or similar systems.
• Demonstrated ability to manage schedules, prioritize competing demands, and meet deadlines.

• Highly organized and detail-oriented.
• Clear, proactive communicator.
• Team-oriented leader who leads by example.
• Calm, decisive, and solutions-focused under pressure.
• Data-aware and comfortable using metrics to drive performance.

Echelon Supply and Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.